Do any of you read before you post?
First off my post didn't say anything that wasn't true. Sorry reality had to come running through your field of butterflies and bunnies.
Now is the part where hopefully you get it. I did get a bad part. I did contact them 'properly' more than once. My situation was not handled, my mind was not changed, and I still don't feel good about my purchase. That is the only reason I commented in the first place.
I noticed you begin this sentence with 'instead' .... There is no instead. My situation was not handled properly way before I even knew this forum existed. Sound advice? I'm pretty sure I got **** on from the second I posted. As far as opening myself up to shame and redicule... Are you serious? Where exactly would the shame come from? I had a bad experience and I mentioned it. I don't see how that fact is open for debate. The redicule, well I have no answer to that. I find some of you to be a little bit nuts actually.
You may not agree with what I said in my first post, but that definately doesn't fit your description of a 5 year old kicking and screaming because mommy won't buy something. I pointed out that fact that this is a business for money not sainthood. I then pointed out that I had a bad experience. The fact that you even compare what I said to what you did shows that something is wrong in your head. Someone not happy because they didn't get a working product when that's what they paid for somehow equals someone ...... off about mommy not buying them something? I'm trying hard to not insult your intelligence (or lack thereof) but you're not making it easy.
For the record I'm sure Steve is cool as hell. As a matter of fact I have no issue with him. All my correspondence has been with a woman. He must have swollen purple hickies from all the ... kissing some of you do though.
Your first post in this thread did nothing but prove you have no clue as to what Steve did with this community before he went into business with Puresmoker.com. And that's where people had the issue.
I've seen your other posts in this forum. Your issue was overlooked, that much is true. Steve has even spoke up in this very thread and said that he would do right by you. And in all of those other posts, you weren't nearly as abrasive as you were starting out in this one. Your first post was 80% attack on Steve's motives, followed by an aside that you had something that didn't work.
Your post sounded like this. "I can't believe what I hearing. Whaaaa. He just wants your money, and could care less about anything else. Whaaaa. I had a bad part, and I'm right, and you're all wrong. Whaaaa." That's exactly how it read to me, and I'm sure a lot of other people, as well. You may not have had that intent, but that's how I heard it in my head when I read it.
No one ever stated that he didn't enjoy the benefit of making a little cash (no pun intended, Steve.) in his venture, but to completely dismiss everything else about the man out of pure ignorance is why everyone jumped all over you.
Like I said, if your first post had been simply that you had a bad experience (written exactly, or close to, like your other posts in other threads), then you wouldn't have been trounched on, and Steve would have made things right, seeing as this is a very popular thread at the moment. You had a bad experience, and anyone here would definitely want to see that you come out ahead on that. Steve has already stated, despite your first post, that he'd like to do right by you, so not only did you earn the ire of 'the fanboys', but you're still getting a favorable outcome to a long overdue problem. That is what my 'Instead' paragraph was referring to. Had your post not included a personal attack on an individual, no one would have had a problem with what you had to say.
A question for you, and this is a serious one, so don't take this as an attack. In one of the other threads, it was written that during the course of their move (which seems to have been underway about the time of your initial problem, which may explain some things, at least) that there were invalid email addresses in the puresmoker.com domain, and to either open a customer service ticket on their website or send an email to
info@puresmoker.com. Did you happen to do either of those things? I only bring this up because, depending on your answers, this may help Steve identify any other CS issues he can look at resolving so scenarios like yours don't occur again in the future.
I like Puresmoker as a supplier, and I like Steve as an individual. He has proven himself time and again to be honest, forthright, and very transparent in his business practice, as well as extremely helpful to everyone in the community regardless of if they purchase from him or not. Your experience is unfortunate, but it is also an anomoly.
Ivisi
