Puresmoker
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They won't honor their warranty for me either.. They give reasons as to why it is void and of course blame it on the customer. Tehre are beter mods out there and better price.. I won't buy ANYTHING from ps
Sorry to hear that Star. I feel your pain as I sit here vaping a brand new Puresmoker Passthru, wishing I could get my 100 dollar Prodigy, that is still under warranty, fixed. Sigh, it isn't gonna happen me thinks, so the posts continue. I am now in the process of setting up a website just for these complaints against PS. I have several people msg me, and there is even talk of a class action. I know this is only about 100 bucks, but it is 100 bucks I don't have to spare in this economy. I will not let them get away with this, I have more time than money these days.
Still being ignored by them, they wont even answer emails, Steve has not said one word about the situation. If anyone would like the emails PS has sent me regarding this issue, feel free to pm me. I want people to see first hand their tactics. Treating longtime customers like this is really sad.
"I'm showing in our records that we already replaced pieces damaged due to cross threading once, and our warranty does not cover more than one instance of user error."
These are Casey's exact words. Now once she reviewed the records and found out that I did NOT have repairs done, she then went on to say, user error is NOT covered, period. Now someone tell me, would you be happy?
P.s. I did not post any emails, I simply typed in what was said to me by ps. I do have the emails though.
These are Casey's exact words. Now once she reviewed the records and found out that I did NOT have repairs done, she then went on to say, user error is NOT covered, period. Now someone tell me, would you be happy?
P.s. I did not post any emails, I simply typed in what was said to me by ps. I do have the emails though.
Ill take a screenshot of the ticket on their own website. Then I will pm that to anyone who wants.
I am NOT making a judgement on your case specifically, but I can certainly see why they wouldn't want to constantly replace items that have been cross threaded. I am always cautious not to cross thread any of this stuff.
I don't care if they want to or not, that is not the point. Stand by your product, honor the original warranty. Or how bout fix my one time "user error" as they have for others? They can change the warranty all they want after the fact, it was not as it is now when I purchased. Of course noone wants to spend money to fix things, but it is their design, their product, and I am the customer. A longtime one at that. Why is MY problem not as important as others?
Not taking a side here, but there are many things that you will not get replaced if you damage them! If puresmoker has a "one time" we will fix your screw-up then I guess they should. Myself, I would never replace something that a customer damaged (doesn't make sense really). JMHO
Let me make this clear, I did NOT damage the unit. It has problems with crossthreading, ask a few Prodigy Version 1 owners. Hell, ask Steve himself. I build PC's, I play guitar, I am very good with my hands, which are small. I took care of it as well as I do anything I own, it was just a matter of time. It isn't the easiest endcap to put back on in the first place because of the tension etc. That and the threads being aluminum, is a recipe for crossthreading. Now, Steve has spoken, and he is taking care of my issue, which is all I ever wanted. so this thread can be closed if a mod so pleases. Thank you all for listening.
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