It's a huge error on the vendors part if i'm honest, i know that it's $15 plus for the free sample and that it's probably hard coded into the checkout software but let's look at what's happened. The buyer has been left disappointed, he hasn't tried a new juice, he might not order from them again. Who's the real potential loser here? I know that it's either spend an extra 3 pence or let them off 3 pence but still, this has potential future sales loss written all over it. Buyers market, make your move.
Someone who gets it . For a new customer a good will gesture would of helped, this decision will probably cost them hundreds over the years if i was to continue buying from them , very very stupid move over three cents, especially for an unfamiliar and somewhat confused first time customer.
Let me get this straight. You ordered some juice from a vendor, and asked for a free sample, not knowing you could get one if you spent 15.00. You did not find out about the free sample if 15.00 is spent until you received your order.
I do not know of any juice makers that give free samples just for asking. How can you be mad at a company for not granting your wish, and then letting you know how you can get free juice going forward.
I have never ordered from them, but I do know their juice is supper cheap.
The nerve of some people.
I said
IF i can get a free sample i would like to try Hawk sauce .
there is no error.the first thing you learn when you have a job where you deal upfront with customers
is
the phrase the customer is always right is wrong.
it used to mean something.
The customer is always right - Wikipedia, the free encyclopedia
now day's its just an excuse for people to act like the donkey's behind that they are.
he could clearly have added a flavor shot and been ok,or ordered something else for that matter.
once he hits enter its done.the order cant be changed.thats another clearly stated policy
on mt. bakers sight.
personally i wouldn't want a customer that would have me violate not one,but 2 company policies.
regards
mike
I couldn't agree more , thats a BS motto for sure BUT if you don't live by it management will be on your ... saying live by it , the reason that BS motto even exists is to prevent the loss of a customer at any cost, period.
Employess and management suck it up and are supposed to put up with all types of customers regardless of who's right or wrong . You didn't think that motto was meant to be true did you lol, i certainly hope not but all businesses follow it.
Get real, there is a cutoff for a reason - so there's no hard feeling about who got what. If they give you a break, do they give the guy who came up 7 cents a break too? How about 9 cents? The guy who comes up 14 cents feels cheated b/c some guy 11 cents short got a sample and on and on...get the point? The $15 cutoff draws a very clear line in the sand that leaves no interpretation.
No you don't make a habit out of it , i bet it's very rarely an issue actually , but when you have the chance to make an impression on a potential customer you do not quibble over three cents , thats a NO BRAINER . How does the next customer know the one before him got a break on three pennies, he doesn't.
It's a judgement call , who has more to lose , Baker will lose a hell of a lot more than i will as i have plenty of B&M's down the street from me. When you weigh the advantages against the potential disadvantages most SMART vendors would want to lock down a potential long time customer than cut out a free sample over three cents.
QUOTE=Buggainok;13388322]I order all my juice from Mt. Baker Vapor because I like their juice, it's so reasonably priced, and they ship very quickly. The free sample is just icing on the cake, and a very nice bonus that they don't have to offer, but they do.
E-commerce is the same as regular commerce. Buyers and sellers need to know the terms of service when they do business. Mt. Baker Vapor states their policy pretty clearly, and that is their policy. You can't run a successful business if you are second guessing yourself, and making exceptions all the time.
I'm a golden oldie, and old school in many ways as a result. Some folks today always feel that they are the exception to the rule, and that the rules should not apply to them. It's been my experience that people like that are setting themselves up for a lot of frustration and dissatisfaction in life.
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Where do you come off with the above stuff , i said i was disappointed when Baker cut off a sample over three pennies instead of attempting to lock down a future customer.
Imo it's a very poor business decision, and it is by the way and i don't care who agrees or doesn't agree , it's a unwise move, period.
I happen to be very satisfied with life , i work hard and never think i'm entitled to anything so please be more careful with your words , i said i was disappointed thats all , others have said they would be as well , do your words apply to them.
for first impressions since i was completely unaware that you even had to reach $15.00 , three stinkin penny's , nice job Baker.
