Thanks Josh! Huge relief.
@Gemcutter, that's awesome you found a workaround to solve your problem!
However, the fact that you had to go to such lengths on a BRAND NEW device is extremely disconcerting.
Agreed! Just seeing the warranty repair form ...... me off because it's not a repair it's a working in the first place issue. Seeing how often Hana didn't answer calls, return phone messages, or email messages, and how long it took to actually get back to me when they found the time, like SSV it seems Hana has one individual (poor girl) responsible for dealing with everyone's warranty and other issues/hate mail. Plus seeing Hana take a week to do the work not counting shipping for other people...
Compared to House of Hybrids (ZNA) warranty work, the owner of the company answers the phone on 2 rings, discusses the problem in a much nicer and personable way than he needs to and they do the warranty work and ship out THE SAME DAY they receive it. Shipped on a Tuesday, got it back that Saturday.
I love DNA mods but like others have said about SSV, Hana has soured my enthusiasm for their product significantly.