I got a couple of questions for you Kat.
Seems to be a lot of it going around for all of us lately.
IDK how anyone can expect "non-computer people" to deal with it all. It's crazy. Then there's so many "computer support" scams. I hear that MS is finally suing about 100 of them (or however many) that they can find, who are claiming to be calling from "Windows Support".

I was going to do a system restore on my laptop that has tons of issues. Laptop wouldn't even open it.Won't open Windows update either. Figuered it's time for a new laptop so I have a middle of the line Lenova coming.