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Status of KBV store and ordering

Discussion in 'Kick Bass Vapor' started by zbasspro, Sep 2, 2011.

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  1. zbasspro

    zbasspro Vaping Master ECF Veteran

    Hi all! The store was closed due to a mandatory cart upgrade. I figured I would take that time to schedule some doctors appointments in hopes of a procedure such as a nerve block or epidural to alleviate the back pain from on ongoing issues of which surgery will be required in a few months.

    Things didn't go as planned (do they ever?) and I'm jumping through hoops seeing doctors and specialists and having tests done. I apologize to all it has effected and inconvenienced. I also am only able to sit and respond to emails and PMs for so long and sometimes it takes 2-3 hours to respond to the PMs and emails from the day, in fact I still have a few of you to respond to, and will, a little at a time today.

    No one wants KBV to succeed more than we do, we've put our hearts, souls, and made many family sacrifices for it. We realize there has to be growing frustration with ordering and the ability, or lack, of through the site. Unfortunately I am not in a position to do that right now. I am working with someone to help inventory and maintain the site in the event of my short term absence. We also realize communication is key and that is why I am taking the time to fill everyone in here in one post.

    We are currently taking orders by sending paypal invoices or by check or MO as this doesn't effect the mixers and is more isolated to the operation of the store. I plan to open the store Monday at noon to allow people to get some much needed orders in. I cannot promise we will remain open too long. We will take 100 or so orders and close while I continue to work on medical solutions, work with breaking in someone in to operate the store, and attempt to catch back up to the market.

    I cannot guarantee that we will be able to run uninterrupted once we open and may have to go to a 4 day a week ordering schedule. What I can promise is we will do our best as we always have. The stumbling block has always been that we made a commitment to our customers in the beginning that we would always do all the mixing ourselves and not hire mixers who we felt wouldn't take the same pride and care in our product that we do having a vested interest. We have stayed with and have no intention of swaying from that commitment, that in itself poses one of our biggest problems meeting demand.

    The issues with my back were a concern going in but neglecting the proper treatment due to the success of KBV compounded them as well. We feel KBV is on the right track albeit a difficult one to maneuver at times on our end, and I'm sure from the consumer standpoint. We feel we will manage this and it is temporary, we went from a small supplier to a rather large one in a short and unexpected period.

    We appreciate everyone's patience, understanding, and concern during this time and thank Y'all :)
  2. markfm

    markfm Aussie Pup Wrangler Verified Member ECF Veteran

    Supporting member
    Best of luck, boB :)
  3. Caddyman

    Caddyman Unregistered Supplier ECF Veteran

    Jun 22, 2010
    Delaware USA
    Let me know if i can help in any way bob!! Get better dude!
  4. Dalton63841

    Dalton63841 Moved On

    Feb 14, 2011
  5. Aceyboogie

    Aceyboogie Ultra Member Verified Member ECF Veteran

    Get better Mr. bOB, we at the Hidey Hole are not going anywhere...
  6. rkayw

    rkayw Ultra Member Verified Member ECF Veteran

    Jul 10, 2011
    ♥ ♥ ♥ ♥ ♥
    Get better Bob. You MUST take care of your health, for yourself and your family.

    Hidey Hole Friends and loyal customers will support you all the way.

    Let me know if there is anything I can do to help in any way...
  7. aubergine

    aubergine Ultra Member ECF Veteran

    Jan 22, 2010
    Hey sweeti - I've been outa the hidey hole as you know and not clear re exactly what was going on until I wandered in here, tho I understood you had back troubles and medical troubles and all manner of stuff going on with that...

    You just take care of youseff. I am sending excellent sparkly ju-ju magic your way, and some hail marys and a heart sutra and five six namastes with blue wings just in case.

    Get back to me on our biz when it's good to, luv!!!!!!!!!!!!!!
  8. mergryphon

    mergryphon Super Member Verified Member ECF Veteran

    Nov 9, 2009
    Washington, D.C.
    Best Wishes Bob. You and your family come first.

    We can wait for our noms.... although... MAW has been out of stock, and my bottle is almost empty.... *sniff* I can rough it!
  9. Streetvapor

    Streetvapor Super Member Verified Member ECF Veteran

    Sep 18, 2009
    Stuck in the FunHouse
    We can hold out Bob till you get better man GoodLuck.
  10. Godzilla

    Godzilla Unregistered Supplier ECF Veteran

    Sep 3, 2010
    Northern California
    Hey Bob, I wish you healing. And, disregard my PM :)
  11. wingscup

    wingscup Super Member Verified Member ECF Veteran

    Apr 3, 2010
    Get well first and foremost! Love your joose but your health is more important!
  12. Tat_skull

    Tat_skull Vaping Master Verified Member ECF Veteran

    Dec 20, 2010
    New Mexico
    Hope ya feel better soon Bob!!![​IMG]
    Your health comes first!!!
  13. lostknitter

    lostknitter Ultra Member Verified Member ECF Veteran

    Feb 14, 2011
    Lee's Summit, MO
    Take care of yourself and your family, when you are better we will be ordering. We all want KBV around for the long haul!
  14. tiffytiff

    tiffytiff Super Member ECF Veteran

    Jul 30, 2009
    Wheeling WV
    yep what's already been said :) take care of you first! :)
  15. PastaMonster

    PastaMonster Senior Member ECF Veteran

    Jan 3, 2011
    I haven't ordered from your shop, but I have only heard good things. I hope you take the time you need to recover. As much as I want to order some KBV juice, I can definitely wait if it puts you and your family in a better spot for the future. I hope your doctors figure out a good recovery plan, and hope to be vaping some of your juice when you're ready to open up again :)
  16. RumbleShorts

    RumbleShorts Full Member

    Aug 25, 2011
    Please take care of yourself!
    I ordered from your shop for the first time last week. Your service was terrific. The Rice Crispy & Be OMG are GREAT! Do whatever it takes to stay healthy, the quality of your service and products will keep us here until you return.
  17. bjannr

    bjannr Ultra Member Verified Member ECF Veteran

    Aug 23, 2010
    NE Pennsylvania
    Sorry to hear about your back. I know from past experience what back pain is like.
    I wish you the best. As always even with the best made plans, life happens.
  18. Lorizgal

    Lorizgal Ultra Member Verified Member ECF Veteran

    boB, yssiM missing you both. I love ... joose but would rather have the two of you around healthy then have the joose. Be better and I hope you can get this back thing fixed. I really wanted to see you guys when we were barreling through MO in June, but life would not have it that way. Hope you all get better, because when one person is down with pain, the whole household suffers. Please take care of yourselves and leave the joose until another day. We all know how good it is and we all will be waiting until you can mix with a healthy back.
  19. austin.deejay

    austin.deejay Full Member Verified Member

    May 24, 2011
    Austin, TX
    It's monday.. 1:15pm, still no store... I hope boB is OK!!
  20. Reddhott

    Reddhott ECF Guru Verified Member ECF Veteran

    Mar 19, 2011
    cartoon land,usa
    get well boB!!!!!!

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