SUPER T : edit - Resolved

[TommyP]

I placed an order with SuperTManufacturing last week. The order consisted of a battery and a drip tip. No biggy. WRONG... It's over 7 days since I was told the order shipped. Nothing, nada.... I could understand a wait, but not 7 days for stock items. I was told that the order had specifically shipped thursday of last week or I would not have resorted to this. I also PM'd David and have yet to get another response. I'm gonna cut my losses for good and order from one of the 20 or so trusted vendors I usually use.

Lesson..... Never stray away from what you know. And forget trying new vendors. Lesson learned.

EDIT: SuperT is responding via PM and are pleasant to deal with so far.

 

[TommyP]

NO FLAMERS.... Thanks.

 

[forcedfuel50]

Good morning TommyP,

Order 8382 placed Thursday, November 10th, Shipped, Thursday November 10th via first class mail. First Class mail takes on average 3-4 business days to arrive, but keep in mind, the post office was closed Friday, November 11th for Verterans Day so they are running behind.

As far as your PM's, i answered one earlier this week from you and just answered your lastest PM so it should be in your inbox now.

I sincerely apologize for the inconvenience TommyP.

David G.

 

[TommyP]

The problem I have with that is the fact that I have placed 4 other orders since then with other vendors and have received all 4 as of 10:30 am today. The order I placed with you was shipped basic shipping as were all the other orders I have placed. So as of now, there have been 7 days of total transit for the package. Unless it was placed in an envelope with a stamp, there should be no reason it shouldn't have arrived yet. I highly doubt you did that, but it looks as to have been lost. What can I do? I already ordered elsewhere as i needed the extra battery soon, so I guess like I said in the OP, I am at a loss here unless you can refund and file a claim. Either way this has been a less than desirable experience.

 

[TommyP]

UPDATE: Refund confirmation received

 

[forcedfuel50]

Refund issued.

Have a great rest of the week TommyP!

 

[TommyP]

Confirmation received. Thanks.
I will not let this reflect upon the future.
Was looking forward to that famous drip tip though.
Maybe after the holidays...

mods- Please close this thread. Issue has been resolved.


TO ALL OTHERS - Do Not Let this reflect SUPERT's image. Let it reflect upon USPS!