Support Help

[Blind Effort]

Regret having to request this through the ECF, but is there someone from V4L watching that could investigate an order for me?

Trying to get an order re-shipped, original order was placed 4/21/2011. Now on my second support ticket. This is my first order with V4L and I am just not comfortable that things are moving along as promised.

I would be happy to send the responder a PM with the ticket numbers.

Thank you.

 

[K9Luvr]

Blind,

Why don't you call them directly?

Mon-FRI 9am - 5pm Cst: 847-239-5374

They'll do what they can to help ;-)

or PM Chad

 

[Blind Effort]

K9 -

Thanks .... but I did call the number on Monday. Rep I spoke with promised to re-ship the order and send a new tracking number by email. Never received that email, so I opened a new ticket yesterday. Still waiting for satisfaction.

 

[dohsma]

K9 -

Thanks .... but I did call the number on Monday. Rep I spoke with promised to re-ship the order and send a new tracking number by email. Never received that email, so I opened a new ticket yesterday. Still waiting for satisfaction.

Can you PM me and let me know who you spoke with and provide me the original order? I can get the tracking number for you.

 

[K9Luvr]

Mark to the rescue ;-) You're in good hands now!

 

[Blind Effort]

Just checked the ticket and Chad is on it.

Hope the USPS does their part this time.

Thanks for your prompt attention !

 

[Glam]

Better than All State.

 

[SnowDragon]

Glad to see a quick resolution is now in motion....sorry to hear about your issue....hope your order arrives quickly.