UPS is a steaming dung heap. It's rare to see so many employees who just don't give a crap. Absolutely horrible customer service, compounded with monumental incompetence.
About 7-8 years ago, I took a day off from work to wait for a computer monitor I had ordered online. It was supposed to be delivered that day, so I didn't leave once, for fear of getting the dreaded, 'We missed you note". I started getting worried and called UPS around 4PM to verify delivery would be that day, and was told it's on the truck and should be there no later then 6pm. At 5:30 I check the mail, and there's a note from UPS saying they missed me. My blood was boiling. But it gets worse. The next day I go to the depot to pick up the monitor, and these ...... can't find it. After almost 40 minutes, the idiots finally find my package. They wheel it around on a hand-truck (Big box for 19" monitor), and it's obviously been thru some warzone. Box was banged up pretty good, but no holes in it or really deep dents in the box, so I thought it might be ok, because of the heavy styrofoam packaging, and signed for it. Wheel it out to my car and as soon as I lift it up, I knew something was wrong. The entire bottom of the box, (which I couldn't see when it was sitting on the hand-truck), was smashed in, and there was a hole about as big as a fist, going all the way past the packaging to the monitor. I reach thru the hole and feel broken pieces of plastic. Blood starts to boil again. Wheel it back inside to return it, and they refused to take it, saying I had already signed for it, so now I had to deal with the seller.
To the best of my recollection, it was at that precise moment, my sanity just up and vacated the premises.
I can't really remember everything that was said, because I was so full of rage. But I do remember them threatening to call the cops, and me screaming that I wanted the cops. So you better call them. CALL THEM RIGHT @#$%ING NOW BECAUSE I'M NOT LEAVING. YOU WANT ME TO LEAVE??? WELL I WANT MY COMPUTER MONITOR, BUT YOU IDIOTS SMASHED IT. YOU WANT ME TO LEAVE, TAKE IT BACK.
"But sir you signed for it."
OF COURSE I SIGNED FOR IT ...... I COULDN'T SEE THAT THE BOTTOM OF THE PACKAGE HAD AN EIGHT INCH HOLE UNTIL I GOT IT TO MY CAR AND LIFTED IT, COULD I???
NOW ARE YOU GOING TO TAKE IT BACK? OR ARE YOU GOING TO CALL THE COPS? OR SHOULD I CALL THE COPS? BECAUSE I"M NOT LEAVING UNTIL YOU TAKE IT BACK.
It's also worth mentioning, that it was xmas time, so there was a lot of customers there, and not much was getting done since I was causing such a scene. Even other customers started saying they should just take it back. Then a group of 20 somethings waiting in line started chanting. "Take it back - take it back - take it back." A few others chimed in, and finally they decided, the only way to get rid of me was to take it back. So the Mgr comes over with some special form for returning a package after it's been signed for, (which was obviously for this exact type of situation). I blasted him for not getting out this
form 20 minutes ago before this escalated to this level. He just grumbled something.
When I finally calmed down the next day, I wrote a very businesslike two page letter to their corp hq explaining what happened, and they replied with some ........ 3 sentence form letter apology. Also sent the same letter via e-mail, and got a similar standard BS e-mail in return. That just proves their complete lack of indifference towards customers. UPS is one of those companies that has gotten so big, they don't give a crap about the customer. So as far as I'm concerned, UPS as a whole, can go $@%* themselves.