I agree, Evolv's customer service is phenomenal!
Just retested my Crown...Set at 10 watts(10 beeps) 3.0 ohm HH(verified ohms on Provari) delivers 4.38 volts under load = 6.39 watts weak vape.... Same 3.0 ohm atty on Provari set at 5.5 volts - 10.08 watts = great vape.... So the Crown is the issue..
+1 for Evolv..... Artisan vaping has no customer service if you cant reach them! Lets see what happens when I sent it back to them....
I got no response from Artisan either.
Im afraid to sent mine back to them, are they even there???
Like I said with a 3.0 ohm atty it does not deliver enough volts to achive the 10 watts I have it set at..
In VV mode set a 5.5 volts the inline voltage meter reads 5.6 volts/no load.... Under load it reads 5.4 volts so it works in VV.
One thing to note though is that when the battery voltage drops it will still read 5.6 volts/no load but under load it only pushes out 5.1 volts... Definitely is not working correctly... I might have to wait until I can get another Crown to see if I get the same results...If I do then it is a design flaw in the Crown.........
EDIT: So the Crown set at 10 watts with a 3.0 atty deliver only 4.25-4.39 volts = only a 6 + watt vape!
Kick set at 10 watts with a 3.0 atty delivers 5.4-5.5 volts = 10 wattsPerfect!
I finally got a response today....
Sorry for the delay in response. I'm passing this one over to our tech department.
Regards,
Brian
?What do I do now...wait for another response?
Hello all, I was give a tip to contact Artisan through another forum, and it worked. He contacted me right away and gave me another contact email. He told me to contact him through this email. I will see If I get any response this time.
john@marrainnovations.com
Until I get this issue resloved its back to the Kick......VW is the way to go IMO
I received a Crown in a trade (ironically for a brand new Kick I had) and it lasted all of 3 days before it started acting up.. Finally didn't work anymore at all... I e-mailed Artisan, and it was weeks until I received a reply, and was more or less told since I'm not the original owner, there's probably nothing that can be done..Damn.. I had a 2nd hand Kick which went bad. I contacted Evolv , explained the situation, and received a reply the next day with an RMA form to print. (which didn't ask if I was the original owner or where purchased) I sent it to them, and had a brand new Kick within a week. THAT'S great customer service...
I got the same response, but I forwarded my original email to the address I posted, they told me basically, its sounds like there is something wrong, send it to.....
So Im sending it. I think our emails were being ignored and not till I got a hold of the above person were they aware that they had people with problems.
Crown is Canada bound.........
Don't suppose he had any guess as to the cause of your findings?