I’ve probably purchased as much as anyone, and I’ve never had a bad batch. I’ve had issue with a few of their practices, but never an issue with their product.
You do bring up a valid point. Generally when a faulty bottle or batch is sent back for replacement, we do try to throw in some extra juice with the fresh bottle(s) to help offset the cost of shipping. In the past, I believe we have issued partial refunds where shipping costs are a major concern of the customer. We try to do SOMETHING extra when the issue originates on our end to make amends and ensure that both sides feel like the problem is fairly resolved.
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Update + comment.
I've been giving these bottles a good shake every couple of hours and 2 days later they are now both more vapable. Most of the "ashiness" has gone away but the flavor is still missing many of the nuanced oatmeal cooke/raisin/chocolate flavor. As a matter of fact this tastes exactly like Flavor 39 now. I suspect the person who made my order may have mistakenly filled it w/ Flavor 39. I would actually keep these bottles and vape them if I didn't know that Boba's is available again.
I am sure AVE will be willing to replace these bottles again but I don't want to keep playing this game of sending bottles back and forth hoping that one of the shipments finally gets it right.
Any ideas/suggestions?
I have not have any issues in the past with this (way way past), and the bottle I just got was spot on, but this seems to be a common theme. Didn't Ben say once that he mixes this stuff up per bottle per order?
All I can think of is to have a conversation with Ben. Possibly he is not aware and needs to look into it (just spit balling here).
I could use the forum's help here. I'm not quite sure what to do.
I now have 3 separate batches of Boba's Bounty. All 3 batches smell and taste different. I compared these current batches to a small test bottle I was sent prior to the re-release of Boba's (the small bottle tasted exactly as I expected and remembered it).
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Howdy BentWookie!
Ben here. It would be frustrating to get three bottles all with different outcomes. We work hard to ensure every recipe is mistake proof and that the flavors remain consistent batch to batch. So, when something like this happens we want to see what is going on. A description doesn’t do the problem justice and makes it near impossible to address an issue on our end if there is one, this is the reason why we like to get problem bottles back.
My manager sent your support ticket to me and I’m looking into it on our end. I’m not in the same state at the moment but I’m having them ship me the same sizes and flavors from your orders so I can check them out. If they turn out good we can ship you a duplicate order at that time. It’s not what we usually do but I get the sense you might be more frustrated than you let on (I would be with three different experiences from three different bottles).
My manager should be getting back in touch with you via the support system in e-mails with the standard customer service responses. I’ll let him know how we will get you taken care of moving forward. I hope this helps!