submitted a ticket last sunday 9/9/12 i have not heard from mad vapes on it as of yet. never got anything sent to my reg. e-mail address that they even got the ticket. so i went to the ticket system on the web site and requested to have the ticket number sent to my e-mail so i could check on it. and i still haven't gotten the ticket number. how long does it take to get a reply to a ticket?