No more negative threads to read about...or positive praises for that matter. Just hit the DELETE button and all your troubles disappear! So sad for the groupies! Appears the owner can't handle Americans or Canadians. Do Brits really not get frustrated or complain when they have problems with a supplier? And do suppliers treat their customers who have problems as rudely as Totally Wicked does?
Totally Wicked goes underground
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Sadly - yes!
For me it was Puresmoker. All the groupies always praising PS. I had nothing but problems with them and Steve refuses to honor the warranty. I have filed a dispute with Paypal as well as Master Card. Don't let anyone take your cash and get away with it.
For me it was Puresmoker. All the groupies always praising PS. I had nothing but problems with them and Steve refuses to honor the warranty. I have filed a dispute with Paypal as well as Master Card. Don't let anyone take your cash and get away with it.
Its not just US and Canadian posters. I have been deleted too, as have quite a few others.
Unfortunately some others are scared to complain about TW for fear of the flaming that happens from their fanboys. I have had several supporting PMs from people who don't want to be victimised in the main forum, and dont see the point in complaining in the TW forum due to their sticky delete key.
If you cant take the heat get out of the kitchen. Cya.
Unfortunately some others are scared to complain about TW for fear of the flaming that happens from their fanboys. I have had several supporting PMs from people who don't want to be victimised in the main forum, and dont see the point in complaining in the TW forum due to their sticky delete key.
If you cant take the heat get out of the kitchen. Cya.
Why not voice complaints in an area where the supplier does not have the right to delete? Simple really. You wouldn't expect a shop not to take down posters that customers had stuck on their windows slagging them off.
Victimised? Don't be so mard!
There is also a Poll option where you can offer members the opportunity to voice their dissent anonymously, ie "Have you had a problem with supplier X?" and 2 tick boxes, yes and no.
There are bound to be people who come out in support of the supplier as not everyone will have had a raw deal and that is what helps us to make a fair choice of who to buy from, the pros and cons.
I used to trade worldwide and would have to say that the most difficult people to deal with are in the USA. The number of customers who had a total lack of knowledge on anything that wasn't spoon fed to them in their own language, time zone and currency never ceased to amaze me.
"How much is it in dollars?"
"What are GB Pounds?"
"I'm ordering before 4pm and want next day delivery but what does 'UK only' mean?"
"I ordered Tuesday and it's now Thursday, WHERE ARE MY GOODS?!"
"Why is it costing me 30 Dollars just to send my order to California?", the order being a glass dresser set weighing over 5 pounds!
They were just a few, but the most common things I had to deal with.
I often added up the prices of maybe a dozen items and converted it to USD (that's United States Dollars) for customers, only for them to ask, "well what would it be if I didn't have item 'A' or added item 'B'?".
I tried at all times to be courteous but there were times when I suggested they to go elsewhere as it just wasn't worth the hassle.
Alan.
Everyone of us gets lost in the crowd once in a while. Some suppliers can't win no matter what they do. I've done my share of griping. Rant on, vent your spleen and then move along. You'll feel much better once you LET IT GO.
http://i288.photobucket.com/albums/ll197/Gep08/deadhorse-1.gif
I don't blame you one bit and I think you made the right choice. You've got a great business and are sure to do well.
Oh Jason, I so wish you hadn't done that. Open discussion is just essential for emerging practices like ours. You've done so very much RIGHT, been such a leader. I just hate to see censorship rear its ugly head. Best of luck to you. Continue to do the right thing. This time ... that wasn't the right thing IMO.
You're not serious are you ?
UK manufacturer/seller representation is a greatly needed thing here.
Surely a few problematic situations & difficult discussions aren't worth pulling the plug.
The UK TW forum is a gentle conservative place (mostly),
compared to this place, & maybe a few over-vocal dissenters here can
give bad feelings.
But I'd have thought someone with your obvious resilience,
business & otherwise, would be able to shrug that off easily.
Perhaps you should post a 'TW is cool ?' poll thread &
I'm sure you'd see that supporters far outweight the detractors.
It's quality that counts & I think nearly everyone who's tried it,
sees TW liquid as the rolls-royce.
I know that your delivery, support, service & staff quality is second to none
(certainly in the UK) & it'd be a sad reflection on the whole thing if you
felt you'd been maligned so much that you withdrew from the larger
forum.
Is it even possible to re-add yourself ?
UK manufacturer/seller representation is a greatly needed thing here.
Surely a few problematic situations & difficult discussions aren't worth pulling the plug.
The UK TW forum is a gentle conservative place (mostly),
compared to this place, & maybe a few over-vocal dissenters here can
give bad feelings.
But I'd have thought someone with your obvious resilience,
business & otherwise, would be able to shrug that off easily.
Perhaps you should post a 'TW is cool ?' poll thread &
I'm sure you'd see that supporters far outweight the detractors.
It's quality that counts & I think nearly everyone who's tried it,
sees TW liquid as the rolls-royce.
I know that your delivery, support, service & staff quality is second to none
(certainly in the UK) & it'd be a sad reflection on the whole thing if you
felt you'd been maligned so much that you withdrew from the larger
forum.
Is it even possible to re-add yourself ?
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Can Theelectroniccigarette stay at ECF? Thats where my first ever e-cig came from! It was the penstyle and I still enjoy them greatly!
You should have just done what I said Jason.....gone away and ignored this forum for a few days...you sound like you need a break.
Its a shame, we used to get on fine. You have done great things for e-smoking. As a chemist I could have helped your business no end. But then I had a problem when your team twice sent me alternatives without consultation. I didnt ask for a refund. I didnt ask for the order to be corrected. I just gave polite feedback for you to address with your staff so you could improve your service and not continue to frustrate more customers. Your answer was 'take your business elsewhere if I am so bad'.
Its not that I dont like you Jason, I have respect for you, shame you dont have any for customers giving feedback. I am not the only one to have had this reaction from you. A good business sees a complaint as the opportunity for improvement it should be. You may continue to be successful, but if you treat people this way, dont moan when those you treat badly post about it.
Its like punching somebody and then running from the playground crying when they punch you back.
Actually glad you mentioned that, cos I was meaning to.
Ordered 30ml of banana flavour, & because that size had run out,
I received 2x20ml for the same price.
Can't really ask for better than that
.
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