I have been a loyal customer to strictlyEjuice.com for awhile now, but the last shipment I ordered from them had a strange flavor, and caused a burning sensation in my throat. I emailed the company and was answered promptly, and told that I could get a full refund or a replacement of my order. Since I liked their company and their service, I asked for my order to be replaced with another flavor, hoping it was just a fluke. Since then, I have heard nothing in response from them. I have emailed repeatedly, asking them to please respond and confirm that they would send me my replacement order. Nothing. It's been weeks. I'm frustrated! What can I do? Has anyone else had this experience with strictlyEjuice. com?
Trouble with Strictly e juice?
- Thread starter LindaBLB
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I have been a customer of theirs since they opened up. I also buy from them frequently. I emailed them a couple of times and havent gotten a response. Eamiled them again today, will get back to to you whether they respond or not. My guess is it's probably their email servers. They have had trouble with them in the past.
Sorry to hear you have been having problems. I never ordered from them since I have seen a few examples of issues with this supplier. There are a few threads discussing similar problems, for example:
http://www.e-cigarette-forum.com/fo...129342-strictlyejuice-com-revisited-fail.html
I am hopeful they work out the issues for you.
http://www.e-cigarette-forum.com/fo...129342-strictlyejuice-com-revisited-fail.html
I am hopeful they work out the issues for you.
I have had no problems the few times i used them but lately they are out of alot of stuff.I know they have had no 510 batts for like 3 months and are running out of most juice falvors. Would like to know whats going on.
I started out with them, but stopped after they seemed to have issues with their website. They also seemed to be out of their marlboro flavor most of the time.
Finally got an email back from them. They switched servers now they wont have any problems with down time.
Yeah, I used to order from them too, but the quality of their juices was way too inconsistent, most more expensive juice is usually way worth the price, as you get more hits per drop
Update on my situation:
After waiting 2 weeks for a response from SEJ, I went ahead and requested a charge-back on my credit card for the juice I ordered from them. That got me a response from SEJ! They told me that their email servers were down and that the replacement flavors I requested were all out of stock. So I went to their website and tried to place an order, and none of the juices I had asked for as replacements showed up as being out of stock. So I emailed them and told them I didn't care to do business with a company that continually lied to their customers and offered excuses instead of customer service, and told them to just refund my money. A couple hours later I got a confirmation email that my CC had been refunded.
In the meantime, I received my juice order from freedomsmokeusa. I think I'll be placing my orders with them from now on!
After waiting 2 weeks for a response from SEJ, I went ahead and requested a charge-back on my credit card for the juice I ordered from them. That got me a response from SEJ! They told me that their email servers were down and that the replacement flavors I requested were all out of stock. So I went to their website and tried to place an order, and none of the juices I had asked for as replacements showed up as being out of stock. So I emailed them and told them I didn't care to do business with a company that continually lied to their customers and offered excuses instead of customer service, and told them to just refund my money. A couple hours later I got a confirmation email that my CC had been refunded.
In the meantime, I received my juice order from freedomsmokeusa. I think I'll be placing my orders with them from now on!
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