If you use FB you can contact Preston easily in the Vapor Flask Owner's group. He is very prompt in responding there.
Yep...or, you can get him directly at customerservice@vaporflask.com .......He's been great at keeping in touch with me when I email him.
Been without my Flask for about 2 weeks. I figured it would take at least this long, so I am not growing impatient as of yet.......