I recently came across a problem when placing an order with vapor4Life. I have been a customer since January and have my billing & mailing address entered for quick ordering. This has been quick and convenient and I usually just have to enter the 3 digit number from the credit card to complete the transaction.
Yesterday when I tried this i got an error message that said that the bank record for my address did not match. I called my bank and they said they didn't see a problem. I sent a message to Vapor4Life and they didn't know what the problem was either. After considerable checking and talking to a fellow employee, who had encountered this problem with another vendor, I discovered that I had entered my telephone number as XXX-XXX-XXXX. I changed to XXXXXXX, without the hyphens, and found that the order was accepted right away. I suspect that my CIBC VISA changed their software security program and probably didn't recognize the hyphens with the new program.
If you find you get the same message when placing an order, try removing the hyphens and see if that works.
Yesterday when I tried this i got an error message that said that the bank record for my address did not match. I called my bank and they said they didn't see a problem. I sent a message to Vapor4Life and they didn't know what the problem was either. After considerable checking and talking to a fellow employee, who had encountered this problem with another vendor, I discovered that I had entered my telephone number as XXX-XXX-XXXX. I changed to XXXXXXX, without the hyphens, and found that the order was accepted right away. I suspect that my CIBC VISA changed their software security program and probably didn't recognize the hyphens with the new program.
If you find you get the same message when placing an order, try removing the hyphens and see if that works.
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