What in the hell is wrong with Janty???!!!

[Ethan_Janty]

J W,

If you would return my calls/emails I'm sure we could've taken care of this by now.

Jeff

In the interest of spreading knowledge and keeping everyone in the loop:

Got an email from Jeff today and he states that since I am posting "nonsense" on the forum he is going to send me a refund. Nonsense? Oh now I understand...the truth is now nonsense...who knew? Been waiting 25 days for my dura c and a couple of atomizers and because I have the audacity (How dare he?!) to update others here having similar problems, my business is being turned away. Guess I'm up the proverbial creek for getting spare parts now too.
So, everyone be warned. This is what it's come to. I have not asked him to refund my money. Like many here I only wanted what was promised and when it was promised. We all know the "when" went out the window a long time ago. The Janty problem threads were started because he was not returning communication with us. That was his doing. He left us no choice but to call him out here. So for those of you who are still waiting, be careful not to hurt his feelings or he'll take the easy way out. This action is ridiculous! He also stated that he hopes I will move on. Don't Bet On It!!

Note: Since we know he has the time to read the forum, "I Want What I Ordered, Sir"

 

[nicosnack]

I don't want to be their buddy. I don't want to have coffee or beers or pal around with e-cig suppliers or resellers

Well now, perhaps you would like to rethink that? I mean, if you were buds with them you might get to test all new hardware 'n accessories! That would be nice. (Janty Stick) Hey! Any suppliers out there who need a beer-bud give me a call!

Anyway, the USB chord for my Janty Kissbox Extended (the reason I got it) will be here tomorrow, according to USPS, so Jeff is on the move.

I too ordered some Cap juice. He offered a substitute, but I said I'd wait... it is only this current week that it might come in to him, if I understood correctly, so if it does, and he gets enough, we might not get it until next week.

 

[J W in Texas]

J W,

If you would return my calls/emails I'm sure we could've taken care of this by now.

Jeff

Your communication asked me to visit and observe your operation. At no time did you say that you had the rest of my order. I fail to see how this could've taken care of anything. You wanna impress me, keep your promises. If you had also stated that you would've given me what I paid for, I might have taken the drive over. I admit I ignored you for 3 days, as a matter of principle. You've ignored many of us for far longer than that. How do you like it?
Normally I would say take this to PMs but this shouldn't be swept under the rug. Too many others here have been affected similarly.
I will be more than happy to report to the forum that this has become a positive experience when the product has been received. If not, well they should know about that too. A person's business practices do have a way of defining them. In the end, it appears that you are going to do what you want to do, not what your customers would like. This part of the trainwreck is probably over but the forum members needed to know.

I'll be in touch

 

[J W in Texas]

nicosnack...Yeah, how dumb of me *L*

 

[JustJulie]

I admit I ignored you for 3 days, as a matter of principle. You've ignored many of us for far longer than that. How do you like it?

Ummm . . . you've ignored him for 3 days? Dude, talk about cutting your nose off to spite your face.

 

[CandyGirl]

Your communication asked me to visit and observe your operation. At no time did you say that you had the rest of my order. I fail to see how this could've taken care of anything. You wanna impress me, keep your promises. If you had also stated that you would've given me what I paid for, I might have taken the drive over. I admit I ignored you for 3 days, as a matter of principle. You've ignored many of us for far longer than that. How do you like it?
Normally I would say take this to PMs but this shouldn't be swept under the rug. Too many others here have been affected similarly.
I will be more than happy to report to the forum that this has become a positive experience when the product has been received. If not, well they should know about that too. A person's business practices do have a way of defining them. In the end, it appears that you are going to do what you want to do, not what your customers would like. This part of the trainwreck is probably over but the forum members needed to know.

I'll be in touch

VERY well stated JW.
thank you so very much for your integrity and for protecting the community.

 

[J W in Texas]

Ummm . . . you've ignored him for 3 days? Dude, talk about cutting your nose off to spite your face.

And how long did he ignore us? Hindsight and all that...if I could have done it differently I might have responded but I am human and I was upset. What's done is done. I am not the bad guy here. As a customer, we have certain expectations. Those were not met and many of us have reported our experiences. I've grown tired of this whole farce. We've been taken for a ride and we have informed others. Of course, that is now defined as nonsense by the ride operator.

CandyGirl, thank you for the kind words

 

[J W in Texas]

JantyUSA...you have mail

Forum Friends...I will update periodically in an attempt to help others with similar difficulty.

 

[planetofthevapes]

Turns out Jeff did try and contact me 6 days ago about my slightly screwed up order...turns out my local internet provider failed to close out one acct (6 months ago) and when people press reply, it sometimes sends it to the wrong address. The even sicker thing is I had two job offers sitting in the email that was supposed to be closed *puke* OMG! I emailed jeff back and explained what happened. Hopefully we can put this all behind us...I just need a passthrough for the vapaholic I call my husband! *cry*

I'm such a dunce! 8-o (wait, does it make me a dunce if I had no idea until I decided to email myself back and forth from a yahoo acct trying to see if there was something wrong on my end?)

 

[TMK2009]

Sick of dealing with no responses from my email and lame ... excuses on this forum. This was my first order with Janty and it sucks! You have my money and you haven't sent me what I paid you for. I have ordered from 3 other companies both shipped my product 1-2 days after they took my money. They are big names in e-cigs too so they have also felt the increase in demand. They managed to have what I ordered and sent it to me. One order I placed 1 week ago to the UK already got to my door here in the US. Go figure it is what I ordered from Janty on 3/16 and have yet to hear anything on. Would this have been the case if I had ordered my product from Ludo at Jantyshop? Are you too busy with the new Dietsmokes site since reading the post of that owner you are sharing this new warehouse. I don't understand and how the hell do you even pick orders? Out of a hat? I have read posts of people that ordered the Dura-C after me and state they recieved it already like I posted before how does that happen???

 

[ceejay]

sorry to hear about the problems in here, but jeff has been responding within 30 minutes to my emails lately. emailed him yesterday for a atomizer replacement and is sending it out. great service

 

[Flip7990]

I recieved my kissbox extended kit a couple days ago and the usb passthru was d.o.a. I tried emailing the different email addresses and got no response. After reading Jeff's message in this thread last night, I emailed him with the subject in all caps, and he responded quickly saying he would send a replacement out today. This is my first time dealing with Janty, and my first post, but I do believe that all the problems will be resolved. I myself was guilty of sending multiple emails, not realizing I was just helping flood their mailboxes when I should have just emailed like he had asked. Now he probably will have to read my other 5 or 6 emails and disregard them, thus taking up time to respond to someone elso.

 

[D_Struct]

A friend had a Kissbox atomizer poop out on him on Friday, sent an email, and got a response from Jeff within 5 minutes saying that a new atomizer would be shipped out that day. I suppose we'll see how that goes, but it was good to hear that Jeff got back to him so fast.

 

[V-V]

Well, I didn't go with Janty to order, after reading this thread. And especially after seeing the Janty replie(s) here.

Glad to see that the responses are getting better, but the situation certainly ran at least one customer off.

 

[borjis]

I've purchased 5 Dura kits and liquids from Jeff since mid January.

He has always responded to my emails and fulfilled my warranty requests.

my experience has been good.

I wonder if some of you sending emails have not gotten through.

 

[smokrazy]

i addressed that. They say they were out of almost everything. What's to move?

Of course, coming up with all those creative excuses is probably exhausting for them too. "will ship on the 17th-18th"...on the 18th "will ship on the 19th or 21st"...on the 21st "will ship on..." anybody remember those delays? Note: Those quotes may not be exact but are a reasonable facsimile of what we were being told.
"oh noze, our website is being attacked. We will be down for..." "quick, somebody come up with something to hold them off for a few more days" okay, that last one was just a hypothetical

i don't take kindly to being treated like a fool


Momof3...sad thing is i'll bet i'm a 15 minute drive from them. Now does anyone understand the sheer frustration?

jw why don't you just do it like me call them, go over there and pick up your stuff,.plus you can see what is availible and get it right away

 

[smokrazy]

smokrazy

real glad you like the janty fort worth operation. I'll agree on the fine ejuice they've got and there's still a few flavors i haven't tried yet.
If you don't know the recent problems with this "operation", you also may not know about the bad blood between them and many of the forum members here either. Some of the members may be a little skeptical of anybody being a cheering section for them right now.

Here's a question i haven't seen yet. Most of us have heard that the ft. Worth janty crew have been working their butts off and are putting in long days just trying to keep up with all the demand. In our communications with them, which i'll admit seems to be getting better, the most often used statement seems to be that they are still waiting on the next shipment and as soon as it arrives they will ship it out immediately. Oh yeah, the question a lot of people would like an answer to: What's causing all of this frantic work? Maybe better phrased...if the stuff isn't there and they are waiting on more to arrive, then what are they working on? Yeah we know, they have moved and moving takes work. If you have very little or no product to move, then moving is usually fairly quick and less difficult.
It's a legitimate question and i think many would like to know the answer. On the other hand, i'm willing to bet that many would just like to get their "stuff" and not care about why it seems that they are working their butts off when they have a visitor present...especially a visitor who is going to come back here to the forums and report that everything is so great and tell us to stop bashing them with emails.

Call me skeptical...

i was there 3 last fridays in a row(that's my off day) and i had 2 atomizers dead. He repleaced those, plus i wanted 4 more
dura-c batteries but they couldn't give me any because they said they were out. I saw a box of them on the table, and said "hey but there is a full box of them",,.,. He replied "yeah but i am sending them to our costumers that ordered a whole kit""""...so he could not give me those.....'''i said ok another time'',,' and every time i was there they were working full speed,,,,is not like they were waiting for me and said...;;;""ready set go'''' ...so what i am saying ....,,you live in arlington you like me have a advantage over the other costumers ('''''sorry members'''') get your .... in a car drive for 25 min,,,and see what you can get.... I am sure they will help you out... Peace

 

[smokrazy]

Jw
another thing sorry i didn't respond right away, i tried two times but the server was bussy and i don't log on to the forum every day. But if you want, i am going to go over there this friday to get some more juice because i am going to europe next week, so ineed to stock up....pm me if you need anything. I will gladly meet up and bring you your stuff over a cold brewsky..lol

 

[Faethe]

Ludo, Jeff et al. If I can suggest something? Amazon.com has a program called 'fulfillment by Amazon' where you can ship all your stuff to them, and they send it out for you. This covers shipping, packaging, etc. You can also run your website directly through them and have all product managed by them.

I used to have a book store and sent ALL of my product to them. They handled it from there.

And yes, you can sell ecigarettes or anything ecig related that you want on Amazon.com. Ruyan and Njoy are all over that place like a bad smell (booo!).

Please look into this. This worked for me. I understand EXACTLY where you are coming from with the growing situation. It is a solid PITA to just ship and ship and ship stuff, and handle customer service and returns. The Amazon system is fully automated. You can even have the manufacturer send stuff directly to Amazon and have them handle inventory for you, in TOTAL.

Someone still has to watch over everything - so you don't loose your employees. Someone still has to handle Janty related PSA's and information. But you can ship all your stuff to Amazon, and let them deal with returns and other BS while you concentrate on other stuff.

If anyone uses this idea because I posted it, send me ALL UR ECIG NOW LOL!

 

[analog2digital]

I ordered the Dura-C from Janty because I had read they had great customer service and I have high hopes for the Dura. It took a week of waiting and 3 emails to finally get a response, and yes, I was getting impatient. More due to the fact I am going on vacation in 2 days and was hoping to get my Dura before vacation. Jeff did finally respond and offered a refund, for which, I am declining, as I still want the Dura.

The bulk of the problems arose when the Dura's came out. There was high demand, high failure rates, and most importantly, the website allowed customers to purchase even when the item was out of stock or backordered.

I ended up ordering a Joye510-C from dietsmokes.com whom I know Parked is partnered with Jeff/Janty.

I think JW is a fool for not taking up Jeff on his offer to visit -I would have in a heartbeat -your 15-30min away for crying out loud! Doh, go over and pick it up and have them refund the shipping! Seems as though it would be worth it to me. It seems Ludo offered help, and Jeff extended help as well, along with a refund -JW chose to ignore. If he declines the refund, then he really has no course of action. Business can run into issues and your right as a consumer is to get a refund when the product or service is not delivered -which they offered him. Surely, JW knew the Dura would be of high demand, as I did.

They seemed to have fixed the major issue of the problems, and that being the online ordering system. I will wait for my Dura-C, and will order from Janty in the future. I believe they will be back to normal soon. BTW, this was my first order with them. I was not impressed, but I think they are working on resolving these problems from happening again in the future.

PS: I'd be interested to see your progress with the FT Worth PD Detective, Fraud Unit.