What in the hell is wrong with Janty???!!!
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I'll have to try Parked liquids...at least he ships out quick AND sends the correct items
Still waiting for my Capp. Janty
smokrazy
Real glad you like the Janty Fort Worth operation. I'll agree on the fine ejuice they've got and there's still a few flavors I haven't tried yet.
If you don't know the recent problems with this "operation", you also may not know about the Bad Blood between them and many of the forum members here either. Some of the members may be a little skeptical of anybody being a cheering section for them right now.
Here's a question I haven't seen yet. Most of us have heard that the Ft. Worth Janty crew have been working their butts off and are putting in long days just trying to keep up with all the demand. In our communications with them, which I'll admit seems to be getting better, the most often used statement seems to be that they are still waiting on the next shipment and as soon as it arrives they will ship it out immediately. Oh yeah, the question a lot of people would like an answer to: What's causing all of this frantic work? Maybe better phrased...if the stuff isn't there and they are waiting on more to arrive, then what are they working on? Yeah we know, they have moved and moving takes work. If you have very little or no product to move, then moving is usually fairly quick and less difficult.
It's a legitimate question and I think many would like to know the answer. On the other hand, I'm willing to bet that many would just like to get their "stuff" and not care about why it seems that they are working their butts off when they have a visitor present...especially a visitor who is going to come back here to the forums and report that everything is so great and tell us to stop bashing them with emails.
Call me skeptical...
Real glad you like the Janty Fort Worth operation. I'll agree on the fine ejuice they've got and there's still a few flavors I haven't tried yet.
If you don't know the recent problems with this "operation", you also may not know about the Bad Blood between them and many of the forum members here either. Some of the members may be a little skeptical of anybody being a cheering section for them right now.
Here's a question I haven't seen yet. Most of us have heard that the Ft. Worth Janty crew have been working their butts off and are putting in long days just trying to keep up with all the demand. In our communications with them, which I'll admit seems to be getting better, the most often used statement seems to be that they are still waiting on the next shipment and as soon as it arrives they will ship it out immediately. Oh yeah, the question a lot of people would like an answer to: What's causing all of this frantic work? Maybe better phrased...if the stuff isn't there and they are waiting on more to arrive, then what are they working on? Yeah we know, they have moved and moving takes work. If you have very little or no product to move, then moving is usually fairly quick and less difficult.
It's a legitimate question and I think many would like to know the answer. On the other hand, I'm willing to bet that many would just like to get their "stuff" and not care about why it seems that they are working their butts off when they have a visitor present...especially a visitor who is going to come back here to the forums and report that everything is so great and tell us to stop bashing them with emails.
Call me skeptical...
What's keeping them busy? I would imagine the move itself created a great deal of work. And then they're trying to figure out what orders they can fill and which they can't--and trying to send out what they can. And, of course, they probably have hundreds of emails a day to respond to. I'm also guessing that they're also busy trying to make sure their delivery of stock remains on track. And they are probably dealing with problems that are cropping up in the manufacture.
Of course, in the short term, the fact that JantyUSA is having "issues" is of little solace to those who are waiting for orders, dealing with incorrect orders, or dealing with defective parts.
But I have absolutely no doubt that they are indeed working their butts off. And I'm hoping that once their site is back up and running, they'll be ready to hit the ground running.
Of course, in the short term, the fact that JantyUSA is having "issues" is of little solace to those who are waiting for orders, dealing with incorrect orders, or dealing with defective parts.
But I have absolutely no doubt that they are indeed working their butts off. And I'm hoping that once their site is back up and running, they'll be ready to hit the ground running.
I hope they realize that I can be "paid off" if I just get my e-stuff. Hey, I'm easy...just ask my wife...ha ha ha
LOL are you close enough you could go give them a hand? Ludo said no one would want the job. I told him for vape supplies someone probably would.
JustJulie
Between the rum carts
and all the primer this last week, I was really looking forward to that Cappuccino. I have given them a break and haven't bugged them about it yet. I guess it's like a stay at home mom who everyone thinks watches soaps all day. Hard to understand if you've not done it yourself.
I addressed that. They say they were out of almost everything. What's to move?
Of course, coming up with all those creative excuses is probably exhausting for them too. "Will ship on the 17th-18th"...on the 18th "Will ship on the 19th or 21st"...on the 21st "Will ship on..." anybody remember those delays? Note: Those quotes may not be exact but are a reasonable facsimile of what we were being told.
"Oh noze, our website is being attacked. We will be down for..." "Quick, somebody come up with something to hold them off for a few more days" Okay, that last one was just a hypothetical
I don't take kindly to being treated like a fool
Momof3...sad thing is I'll bet I'm a 15 minute drive from them. Now does anyone understand the sheer frustration?
JustJulie
Between the rum carts
Oh, yes! I've been a stay-at-home mom for 10+ years now and homeschooled my children up until last year, all the while working a part-time job from home. I wanted to pull my hair out when someone asked me what I did all day (said in the tone of voice that suggested many bon-bons and soaps).
Send Jeff another e-mail. Personally, I'd forward my last e-mail with a very brief intro saying, "I'm resending this email from xx/xx/09 because I have yet to receive a response. Would you kindly send me the Cappuccino I ordered" (or whatever it is you need him to do). I think the short e-mails probably get a faster response because he can easily figure out what you need.
Maybe it's not so much the work of physically moving STUFF but actually setting up a new office, getting computers online, new office supplies, etc. I guess having recently moved myself, I have a great deal of sympathy. Even if there's not tons to unpack, there's a fair amount of work involved in setting up a new location.
It seems that Jeff and Parker are sharing a facility and office space, computers, etc. Parker managed to get all his shipments out with minimal difficulty.
I'm pretty much trying to chalk the whole Janty experience up to bad timing, but it's hard to give the benefit of the doubt when Parker is right there with him doing almost everything right.
Oh, yes! I've been a stay-at-home mom for 10+ years now and homeschooled my children up until last year, all the while working a part-time job from home. I wanted to pull my hair out when someone asked me what I did all day (said in the tone of voice that suggested many bon-bons and soaps).
Send Jeff another e-mail. Personally, I'd forward my last e-mail with a very brief intro saying, "I'm resending this email from xx/xx/09 because I have yet to receive a response. Would you kindly send me the Cappuccino I ordered" (or whatever it is you need him to do). I think the short e-mails probably get a faster response because he can easily figure out what you need.
2 kids, I home schooled them too. My son is 17 and in college...daughter in college and has a baby...small world...anyhooo
I have sent about 5 emails to Jeff along the lines of "send me the Cappuccino I ordered"...nothing, nada, zip, ziltch. I offered to send back the wrong items, but WILL NOT do so until I get what I paid for...next is a dispute for sending me the wrong items. It's been a month....more than enough time to make this right
I agree. I got my order from Parker in 3 days...He really has his act together
I call it like I see it.
Credit to Jeff: He did invite me to come visit and observe the operation in progress. As it seemed that a lot of our communications were being "blown off" I chose to ignore it for a few days. Who knows? Maybe I could have walked away with the rest of my order too. That wouldn't have been fair to everybody else though so I declined. Personally, I believe Jeff wants to do right by us and I don't think most of this was his fault. It still doesn't change any of the facts.
I don't want to be their buddy. I don't want to have coffee or beers or pal around with e-cig suppliers or resellers or whatever they call themselves now. A customer is just a customer, at least when it concerns me. They get credit from me for having good products, when they do, and for doing the right thing, when they do. The definition of "they" being the company, not necessarily Jeff personally.
Yo Janty...still waiting!
Credit to Jeff: He did invite me to come visit and observe the operation in progress. As it seemed that a lot of our communications were being "blown off" I chose to ignore it for a few days. Who knows? Maybe I could have walked away with the rest of my order too. That wouldn't have been fair to everybody else though so I declined. Personally, I believe Jeff wants to do right by us and I don't think most of this was his fault. It still doesn't change any of the facts.
I don't want to be their buddy. I don't want to have coffee or beers or pal around with e-cig suppliers or resellers or whatever they call themselves now. A customer is just a customer, at least when it concerns me. They get credit from me for having good products, when they do, and for doing the right thing, when they do. The definition of "they" being the company, not necessarily Jeff personally.
Yo Janty...still waiting!
I'm waiting until after the mail today as I'm still short 1 of the Dura-C sets I ordered. Got 1 of them Fri so hoping the other today. Figured I'd find out if I need to inquire about it too beforehand. So he would only be having to deal with 1 email concerning everything vs multiple. Hoping to streamline a bit.
Parker isn't yet dealing with a backlog of problems that Jeff is. We can speculate about how JantyUSA got into the hole to begin with, but the fact remains that they've got a lot of baggage to clean up that Parker doesn't.
And no one is perfect. I got my order from Parker today--two of the seven bottles are for the right flavor but the wrong nicotine concentration. In the grand scheme, not a terribly big deal, and certainly nothing to get worked up about . . . like I said, no one is perfect. And he did ship quickly.
But admittedly, I have my Dura-C, so it's easier for me to be more forgiving.
Shimmy--Forgot to wave "hey" to a fellow former homeschool mom. I have two sophomores . . . one in college and one in high school. Time passes all too quickly.
I have two sophomores . . . one in college and one in high school. Time passes all too quickly.
In the interest of spreading knowledge and keeping everyone in the loop:
Got an email from Jeff today and he states that since I am posting "nonsense" on the forum he is going to send me a refund. Nonsense? Oh now I understand...the truth is now nonsense...who knew? Been waiting 25 days for my dura c and a couple of atomizers and because I have the audacity (How dare he?!) to update others here having similar problems, my business is being turned away. Guess I'm up the proverbial creek for getting spare parts now too.
So, everyone be warned. This is what it's come to. I have not asked him to refund my money. Like many here I only wanted what was promised and when it was promised. We all know the "when" went out the window a long time ago. The Janty problem threads were started because he was not returning communication with us. That was his doing. He left us no choice but to call him out here. So for those of you who are still waiting, be careful not to hurt his feelings or he'll take the easy way out. This action is ridiculous! He also stated that he hopes I will move on. Don't Bet On It!!
Note: Since we know he has the time to read the forum, "I Want What I Ordered, Sir"
Got an email from Jeff today and he states that since I am posting "nonsense" on the forum he is going to send me a refund. Nonsense? Oh now I understand...the truth is now nonsense...who knew? Been waiting 25 days for my dura c and a couple of atomizers and because I have the audacity (How dare he?!) to update others here having similar problems, my business is being turned away. Guess I'm up the proverbial creek for getting spare parts now too.
So, everyone be warned. This is what it's come to. I have not asked him to refund my money. Like many here I only wanted what was promised and when it was promised. We all know the "when" went out the window a long time ago. The Janty problem threads were started because he was not returning communication with us. That was his doing. He left us no choice but to call him out here. So for those of you who are still waiting, be careful not to hurt his feelings or he'll take the easy way out. This action is ridiculous! He also stated that he hopes I will move on. Don't Bet On It!!
Note: Since we know he has the time to read the forum, "I Want What I Ordered, Sir"
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