Wizard shipping breakage

[Light Seeker]

Yuk, what a mess. My order arrived with 3 of the dozen flavor vials busted... Thank goodness it wasn't the nic or VG!

Wizards making it good, will replace the 3 vials on my next order (also offered a credit if I wanted to go that way). Told me they've recently hired some new packers at their new facility, this will be noted and corrected.

 

[Renolizzie]

Wow, that sucks.

One thing about WL. I believe that they will be informing their new packers about the right way to pack. They really will use your experience for feedback.

 

[SupplyDaddy]

Strange, must really be new packers.. WL packed my order (months ago) in a fashion suitable to withstand WW Z

 

[glassmanoak]

Strange. I've never had any problems in over 30 shipments from WL. I too found them packed for a World War

 

[Light Seeker]

As my luck would have it, the busted flavors were the ones I really wanted .... like double RY4 & English Toffee. NOT the 'hmmm this sounds like an interesting flavor' like Apricot or Strawberry.

Ah well. Kudos to WL for making it right!

 

[2nd chance]

They seem to be a great vender from what I have read, and awesome CS, sorry that happened, but they seem to go good on what they do.

 

[Light Seeker]

They seem to be a great vender from what I have read, and awesome CS, sorry that happened, but they seem to go good on what they do.

Agreed. Unfortunate it happened on my initial order, but sometimes **** happens, and in all fairness, the packing had tons of bubblewrap around the vials & should have been safe. More of a USPS issue than WL packing issue imho. WL's customer service has been excellent, offering me several different options to make it right, also followed up with an email. They didn't have to do this, they could have taken the approach of 'tough luck - you shouldn't have accepted the package', as I've had another (non-vape) vendor do with similar delivery breakage problems. Appears the broken vials were truly out of their control, it was USPS, and they're stepping up to make it right .... what more could anyone ask for? I'm quite pleased with WL's service!

 

[MDV39]

I've never had a problem with them but this is not the first time I've heard of flavor vials breaking. With that said though WL always makes it right .

 

[Merlin21]

It sucks. Believe me, I know. My first order from Wizard Labs came with the only flavor I was dying for, broken.... It was the Double RY4, same as you. I have ordered from them many, many times and that was the only time I had something break. Odds are minimal of that happening.

 

[Light Seeker]

And on a totally unrelated note .... just noticed it now says 'senior member' under my forum name. Guess I'll now be receiving AARP cards from the forum and can get the senior citizens discount from Denny's

 

[2nd chance]

LOL, that happens when you reach a certain amount of posts Don't write yourself off yet

 

[Light Seeker]

LOL, that happens when you reach a certain amount of posts Don't write yourself off yet

phhht. My kids have already written me off as 'the old man', and I've been eligible for AARP & the Denny's senior discount for some time. Guess its fitting to also have it on the forum

 

[CincyDawg]

Must be the new packers. My WL shipments have always be packed to seemingly withstand anything. The only package that I've gotten that was more protective is from Goulet Pens and their packages take protection to a new level (any pen fanatics who have ordered from Goulet will understand)

 

[440BB]

So sorry to hear that your Double RY4 was broken - it's that important to me too! Good that it was Wizard Labs though, as they will make it right. I had a mistake on an order and ended up calling them for help with how to use the couple dollars I was owed and one of the owners answered the phone and was extremely helpful. How a vendor handles a problem tells you more than any reviews.

 

[Rin13]

I just ordered from WL a week or so ago and everything was perfect as usual. Should be getting another package tomorrow (I'm becoming obsessed) Hopefully it's not smashed : (
I've never had a bad experience from WL. Everything is always in perfect condition and accurate. Sometimes stuff does happen. What's important to me is what/how they fix it.

 

[rockymtnrobin]

Customer Service with a smile!

 

[unloaded]

I just ordered from WL a week or so ago and everything was perfect as usual. Should be getting another package tomorrow (I'm becoming obsessed) Hopefully it's not smashed : (
I've never had a bad experience from WL. Everything is always in perfect condition and accurate. Sometimes stuff does happen. What's important to me is what/how they fix it.

You better be careful, one more package from them and you might crack a real smile! I,ve been noticing you getting closer with each picture, must be after each package you get from WL.

 

[MayLovesMetal]

I got a shipment from them last month with a broken glass funnel and cylinder (only loosely wrapped in a piece of brown paper unlike most of my wiz glassware) that had been placed in the box *between* heavy bottles of nic and a ton of flavor vial packs etc. Couldn't blame the USPS at all. No problem getting a quick response from them, of course! I knew right away it was a new worker situation, because Wizard's packaging standards are far beyond high ordinarily. I worked as a packing supervisor for most of my adult life and it never ceased to amaze me that what you would think would be common sense of course isn't to everyone. I *hated* training new people..

 

[r77r7r]

Can you also file a complaint with the USPS?

 

[Kemosabe]

As my luck would have it, the busted flavors were the ones I really wanted .... like double RY4 & English Toffee. NOT the 'hmmm this sounds like an interesting flavor' like Apricot or Strawberry.

Ah well. Kudos to WL for making it right!

you might be impressed with the strawberry. i was.
engligh toffee is good too.
thats nice that WL is replacing the broken portion of the order. my immediate reaction was that it was the post office that screwed up, but perhaps WL has a new employee that goofed. surprising though, as my package was also packed for the war. the moon, actually. i am thoroughly impressed with the way the packed the nic. double vacuum seal, with a layer of bubble wrap in between. not to mention that the nic bottle cap was also shrink-wrapped. perfect for storage. i just popped it in the freezer untouched. the only thing missing was the argon gas lol! but i wouldnt put it past em, they probably put that in there too

moonvapes!