2 days ago I received my Riva but

[Geraki]

…I think there is a problem and I will try to explain it. (please forgive my poor English)

One battery works fine. Needs 3 hours to be charged and I can vape for almost 8 hours.

The other battery has problem or I don’t do something right.
No matter how many hours this battery is on the charger its light never turns green and don’t last more than 2 hours.
I have tried these:
The first time I left the battery on the charger for 5 hours and then I took it out from the charger even if its light was red. The battery lasted for 1.5-2 hours.
The second time I left the battery on the charger for 7 hours. Again no green light and the battery lasted for 1.5-2 hours.
The third time I left the battery overnight for almost 12 hours and as all other times charger’s light was red and the duration of the battery 1.5-2 hours.

Any idea?



PS.
[FONT="]I am not a new e-cig user. I am vaping for almost 5 months and I have plenty kits like 901,601 pipe, 701 cigar and box mods so I can tell you that this problem is not enough to change my mind for Riva. I find it an excellent vapor devise with best performance with carto. I don’t like LR’s or regular 510 atomizers because of the burn taste they give you if you don’t feed them so often.[/FONT]

 

[mphsjeep]

Sounds like a send back.....get a replacement.

 

[Geraki]

Sounds like a send back.....get a replacement.

I will try to avoid "send back...get a replacement" because all this needs 20-30 days.

 

[BartS]

Send a message to mudmanc4 at

eastmallcs@gmail.com

your order number in the subject line

your real name and a simple and brief explanation of your issue.

I am sure he will try to help.

 

[Di]

Send a message to mudmanc4 at

eastmallcs@gmail.com

your order number in the subject line

your real name and a simple and brief explanation of your issue.

I am sure he will try to help.

Yes ----- please do this -----

 

[mudmanc4]

Hi , I'm not sure that this is entirely correct, as we do not for one wait until the defective device is returned, and the shipping does not take 20-30 days to begin with.

rick

I will try to avoid "send back...get a replacement" because all this needs 20-30 days.

 

[otrpu]

Guess I'm dead in the water. Never did get an order number to supply to anyone. All I got is my PP receipt saying they got the bucks.

Cheers,
otrpu

 

[Di]

Guess I'm dead in the water. Never did get an order number to supply to anyone. All I got is my PP receipt saying they got the bucks.

Cheers,
otrpu

contact Rick anyways ------

Send a message to mudmanc4 at

eastmallcs@gmail.com


your real name and ecf name---

and a simple and brief explanation of your issue.

he will try to help I am sure -------------

 

[Di]

…I think there is a problem and I will try to explain it. (please forgive my poor English)

One battery works fine. Needs 3 hours to be charged and I can vape for almost 8 hours.

The other battery has problem or I don’t do something right.
No matter how many hours this battery is on the charger its light never turns green and don’t last more than 2 hours.
I have tried these:
The first time I left the battery on the charger for 5 hours and then I took it out from the charger even if its light was red. The battery lasted for 1.5-2 hours.
The second time I left the battery on the charger for 7 hours. Again no green light and the battery lasted for 1.5-2 hours.
The third time I left the battery overnight for almost 12 hours and as all other times charger’s light was red and the duration of the battery 1.5-2 hours.

Any idea?



PS.
[FONT="]I am not a new e-cig user. I am vaping for almost 5 months and I have plenty kits like 901,601 pipe, 701 cigar and box mods so I can tell you that this problem is not enough to change my mind for Riva. I find it an excellent vapor devise with best performance with carto. I don’t like LR’s or regular 510 atomizers because of the burn taste they give you if you don’t feed them so often.[/FONT]

this sounds like you did not follow the instructions in the manual for conditioning the batteries,

but it could also be a faulty charger,
send to Rick at Customer service.