2 days with our new provaris and have e4 error on my wifes provari.

[orlan johnson]

First of all im .......... 530.00$ for our units and one breaks down after 1 day of use???? Everyone on here raves about provari. So we spent a ton on money on ours 1 chrome 1 satin black. I have a lavatube and 4 egobatteries im ....... Now im probably gonna have to pay to ship this thing back. Wait for the stupid thing to be repaired. Ive got 1 225.00$ paper weight....and to top that all off they have not responded to my email yet

 

[Warren D. Lockaby]

Hmmm. I'm not a Provari fanboy but just wondering, (1) what do the errors tell you, and (2) what kind/resistance atomizer, cartomizer or whatever is being run on it? Also, have you checked the battery & unit with a multimeter?

Could be a very simple (& fast, inexpensive) solution here. Best of luck... & don't let it drive ya to smoke!

 

[retird]

E4 – Input Voltage to DC/DC converter error – These can be caused by the atomizer or cartomizer. Its ok to see
these occasionally. If you get constant E4 errors, contact ProVape

Change atomizer/cartomizer and see if that helps...

 

[orlan johnson]

I have a hh357 @3.0 ohms tried a lr1.5 atty and a 3.0 bouge cart single coil changed battery let sit 1/2 hour etc

 

[EatnBullets]

It sounds defective. If it was me I would want it replaced or a refund.

 

[DaveP]

That's a bummer at best, but Provape will stand behind it.

 

[orlan johnson]

Yep its confirmed.. I have to pay to send back a defictive item.. Bs. Provape stands behind there product?

 

[elfstone]

I am a ProVari fanboy, and proud to be one

Regardless, this sounds like a defective unit that needs fixing or replacing by them. Usually their customer service is beyond reproach, but who knows, it's weekend after all. Give them until Monday, at least.

 

[DaveP]

Yep its confirmed.. I have to pay to send back a defictive item.. Bs. Provape stands behind there product?

Yes, that's a pain to have to pay for warranty work shipping, but that's how most things are handled these days unless there's a repair center close by. Still, you'd have to burn gas to take it somewhere and pick it up, so you get tagged either way. Most companies ship it back to you at their cost once you get it to them.

My Provari V2 came in the mail yesterday. So far, nothing but great performance. I bought the extended warranty and that's something I don't normally do. $25/ 24 months comes to $2 a month for two years coverage and seemed seemed like a good idea for covering the electronics an additional year.

If it breaks, I'll pay USPS five bucks to get it to them plus enough to insure it. It will be worth it. I can see your disappointment. Breakage after 2 days vaping has to be frustrating.

 

[Vapoor eyes er]

Scott the well known reviewer also had this problem and found it went away when he used 901's. By the time he received his replacement the Provari was working without any errors for a full week. I never use mine so...

 

[bnrkwest]

If you are using the recommended batteries for that unit and the recommended cartos, have you checked your battery as well? Press 11 times and it will tell your battery charge. What do you have your vape volts set to? press 5 times for that volt reading. Could be setting & carto. Provape is very good about getting back to you if you fill out the form online, but maybe over the weekend it will take longer? Did you read troubleshooting and FAQ on their webpage? bnrk

 

[orlan johnson]

Yes I did. I got 4 batteries 18650. Tried different volts different attys different carts. We bought 2 provaris other one is working fine. Thing is for 530$ I should have no issues. If I would have known this would happen I would have gotten a bottom feeder or 2 darwins.

 

[DaveP]

You bought the AW 18650's from Provape, too? Sorry, I had to ask. There are some counterfeits around that look like AW but aren't up to the task. Those have caused some issues with the electronics.

 

[orlan johnson]

Yeah got the batteries and.4stage pila charger from provape. Funny thing also is got 2 hh357 attys from avidvapor they came in wrong size they sent me a prepaid box to send them back but we using the standard size we got from Hannah there great. Hes standing behind his product.

 

[BuGlen]

Your frustration is understandable, but these are electronic devices and this can happen even with the best parts and manufacturing processes. It's the nature of the beast for any electronics that there will inevitably be some failures and that can't be avoided.

In any case, keep us posted on how Provape customer service handles your issue.

 

[Rule62]

These things happen. The good news is, Provari has one of the best customer service departments out there, as well as quick turnaround. I'm sure they will make it right for you.

 

[orlan johnson]

Cecila emailed me back saying I need to try to clean it >_>!. Told her I allready tried. Then said "we hired some new people" then said to send it back to Monroe WA with a letter etc and if it is covered under warrenty they will fix if not then they will emial me the price to fix lmao. I can understand if I decided to give it a bath or use it to hammer nails with why it would not be covered under warrenty. But why say that when we got them 2 days ago. Ahh well guess we will have to wait

 

[orlan johnson]

E4 =( brand new

 

[bnrkwest]

View attachment 95990Cecila emailed me back saying I need to try to clean it >_>!. Told her I allready tried. Then said "we hired some new people" then said to send it back to Monroe WA with a letter etc and if it is covered under warrenty they will fix if not then they will emial me the price to fix lmao. I can understand if I decided to give it a bath or use it to hammer nails with why it would not be covered under warrenty. But why say that when we got them 2 days ago. Ahh well guess we will have to wait

Just send a copy of your paid invoice with order number, they will see it is just a few days old. They get alot of business so don't know everyone, but they will make it right. bnrk

 

[orlan johnson]

Update¡! Ok so we shipped back the broken provari back 1 day to get there 1 day to get it back. Total time down 2 days. I must say that is fast turnaround. Also the sent us a free gift of 2 free smaller batteries! So now I feel bad about being so upset about this. Provape is great at customer service! Ohh and btw provaris ROCK compared to the lavatube and ego batteries. So if you got the money get one or 2 you wont be sorry! Thank you ecf and members for helping people like me. Just wish would have known about this site sooner woulda saved 500$ lol =(