Anybody Using A Kabuki?
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Well, one thing is for sure. HOH and ProVape have one Helluva devoted, loyal and tolerant customer base. They've earned it. We've also earned being taken care of when warranted.
I may be stepping out of line when saying this: Seems to me Zen has been taking the brunt of all this. Where's ProVape's
? Maybe they should do their part and replace the problem P3 top caps. I don't have a problem with the cosmetics of the P3 paper gap, rather the functionality. If it really is so few of us having connection issues with the P3 Kabuki's, what's the big deal, PROVAPE? If having the same depth of threading on the regular P3's as on the Ti's would correct the issue, FIX IT!
If I am wrong and out of line by asking these questions, THEN ANSWER US, PROVAPE, AND CORRECT ME!
Again, I am not privy to the business decisions of these two fine companies, but I don't think the P3 connection is going anywhere soon. That would sure qualm Zen's top cap conversion plans. Plus, they can't keep P3 Stealth Kabuki's in stock. The P3 Kabuki is HOH's best selling one. What does that tell you? Awful lot of people buying them and so few of us lucky ones.
Personally, I'm not willing to give up the P3 connection. Aside from the bum threading PROVAPE SHOULD OFFER TO FIX, it is much, much stronger than that weak, girly 510 connection that breaks off at the drop of a hat (or ProVari).
I'm going to be gone all day tomorrow. Hopefully, ProVape will do the right thing and at least answer Juma's email and address the concern's posted here. They owe their loyal, devoted and tolerant customer's that much. We've earned it as much as they have earned our business and loyalty. I will sign in tomorrow night with bated breath.
I may be stepping out of line when saying this: Seems to me Zen has been taking the brunt of all this. Where's ProVape's
? Maybe they should do their part and replace the problem P3 top caps. I don't have a problem with the cosmetics of the P3 paper gap, rather the functionality. If it really is so few of us having connection issues with the P3 Kabuki's, what's the big deal, PROVAPE? If having the same depth of threading on the regular P3's as on the Ti's would correct the issue, FIX IT!If I am wrong and out of line by asking these questions, THEN ANSWER US, PROVAPE, AND CORRECT ME!
Again, I am not privy to the business decisions of these two fine companies, but I don't think the P3 connection is going anywhere soon. That would sure qualm Zen's top cap conversion plans. Plus, they can't keep P3 Stealth Kabuki's in stock. The P3 Kabuki is HOH's best selling one. What does that tell you? Awful lot of people buying them and so few of us lucky ones.
Personally, I'm not willing to give up the P3 connection. Aside from the bum threading PROVAPE SHOULD OFFER TO FIX, it is much, much stronger than that weak, girly 510 connection that breaks off at the drop of a hat (or ProVari).
I'm going to be gone all day tomorrow. Hopefully, ProVape will do the right thing and at least answer Juma's email and address the concern's posted here. They owe their loyal, devoted and tolerant customer's that much. We've earned it as much as they have earned our business and loyalty. I will sign in tomorrow night with bated breath.
coldestgin, I'm sure you are accurate in stating that both Provape and HOH have a loyal customer base. Those of us in those particular threads rather epitomize that (fact).
From what I've seen over the years, these two companies have done precisely what you've requested. They have taken care of their customer base and been very responsive to everyone's needs.
I don't see that Zen has taken the "brunt" of all this, but more so that he's being made aware of the issues surrounding his product. I know he put in his heart and soul, money and expertise, and his absolute wishes for this to be a home run product. And in many ways, it is just that. An exquisite tank above and beyond what China has given us.
Provape has done precisely the same. They've created what they feel is an outstanding and superior connection, and they stand by it.
It still appears to me that we/they have conflicting issues of manufacture. I think that's become fairly clear with the P3 issues. We are here as end users, and walking a fine line if attempting to find the source of "fault". These are conversations perhaps best left to the two companies who produce our devices. What we can do, and do best, is to provide feedback on the end user product.
"Personally, I'm not willing to give up the P3 connection. Aside from the bum threading PROVAPE SHOULD OFFER TO FIX, it is much, much stronger than that weak, girly 510 connection that breaks off at the drop of a hat (or ProVari)."
I'm not sure where all that came from, but as a woman, I'm not truly liking the analogy to 'weak, girly'. In addition, the four (and I can only speak to four) 510 Kabukis that we have are giving us zero problems. They are not breaking, or dropping hats. (They do however, have a distinct propensity towards pink boas...)
As far as your comments regarding Provape and their answering an email... I'm not aware of a single case in which they did not. Your post could lead the reader to believe that they often do not (as a matter of course).
Hope tomorrow is pleasant for you, and I for one, will await your return!
From what I've seen over the years, these two companies have done precisely what you've requested. They have taken care of their customer base and been very responsive to everyone's needs.
I don't see that Zen has taken the "brunt" of all this, but more so that he's being made aware of the issues surrounding his product. I know he put in his heart and soul, money and expertise, and his absolute wishes for this to be a home run product. And in many ways, it is just that. An exquisite tank above and beyond what China has given us.
Provape has done precisely the same. They've created what they feel is an outstanding and superior connection, and they stand by it.
It still appears to me that we/they have conflicting issues of manufacture. I think that's become fairly clear with the P3 issues. We are here as end users, and walking a fine line if attempting to find the source of "fault". These are conversations perhaps best left to the two companies who produce our devices. What we can do, and do best, is to provide feedback on the end user product.
"Personally, I'm not willing to give up the P3 connection. Aside from the bum threading PROVAPE SHOULD OFFER TO FIX, it is much, much stronger than that weak, girly 510 connection that breaks off at the drop of a hat (or ProVari)."
I'm not sure where all that came from, but as a woman, I'm not truly liking the analogy to 'weak, girly'. In addition, the four (and I can only speak to four) 510 Kabukis that we have are giving us zero problems. They are not breaking, or dropping hats. (They do however, have a distinct propensity towards pink boas...)
As far as your comments regarding Provape and their answering an email... I'm not aware of a single case in which they did not. Your post could lead the reader to believe that they often do not (as a matter of course).
Hope tomorrow is pleasant for you, and I for one, will await your return!
Uh, since it's Sunday no one is available at Provape offices to receive or respond to email.
A day or two within "normal working hours" is pretty standard time to receive a response---even when one has an ongoing ticket, from my experience.
I have both type of connectors, P3 on a Nauti and 510 on Kabuki. I opted for the 510 Kabuki as I was eager to get a Kabuki AND it was the only one available at that time......and I like the versatility of being able to use with other devices (including older Provi's). I do like the look of not having the thin beauty ring of the P3 thread with the Nauti and a P3 version is certainly of interest, especially when these occasional small bugs get sorted out. The beefier connection is quite nice, too.
I use my Kabuki's a lot -- and yes, very occasionally there is some fiddle factor when I go to refill or change a coil. . Am I surprised? Heck, no. IMHO that's vaping --- either fiddle a bit here and there or go back to blu. There is no refillable atty, tank or RBA that is completely fiddle free. Nauti's and Kabuki's are darn close.
A day or two within "normal working hours" is pretty standard time to receive a response---even when one has an ongoing ticket, from my experience.
I have both type of connectors, P3 on a Nauti and 510 on Kabuki. I opted for the 510 Kabuki as I was eager to get a Kabuki AND it was the only one available at that time......and I like the versatility of being able to use with other devices (including older Provi's). I do like the look of not having the thin beauty ring of the P3 thread with the Nauti and a P3 version is certainly of interest, especially when these occasional small bugs get sorted out. The beefier connection is quite nice, too.
I use my Kabuki's a lot -- and yes, very occasionally there is some fiddle factor when I go to refill or change a coil. . Am I surprised? Heck, no. IMHO that's vaping --- either fiddle a bit here and there or go back to blu. There is no refillable atty, tank or RBA that is completely fiddle free. Nauti's and Kabuki's are darn close.
Lol. Those of us with connection problems are having a little more than, "fiddle factor."
It's Monday and not a holiday that I know of... lol
You're absolutely right about that P3 connector being, "beefier!" I've broken off more than one 510 post when dropping my ProVari. Good thing I carry a Leatherman's when mobile so I could remove it from the weaker 510 connector. I don't see that happening with a P3 connector.
I use only a P3 with Kabuki's now. I don't want to go back...If nothing more could be done, I'd live with it.
In getting ready for the long day ahead of us, I loaded up the Kabuki (on P3, 3rd tank full on current coil) SS tank with J.C. Original. 1.6 (dials @ 1.8) ohm new style BVC @ 3.7 volts. I just can't believe the flavor...delicious!
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It's neither. It's the depth that the P3 threading is cut into the P3 top cap.
I have 4 P3s and a 2.5 Ti. The only one I don't have the paper gap on is the most recent acquisition the P3 Stealth. I'm not sure it means the issue has been corrected by ProVape, or if I just got lucky recently (or unlucky the previous 4 purchases).
Yes, some people have had issues with other P3 threaded atties. You can actually see the difference in how deep the threads were cut in these pictures from the KF v4 thread. There's almost a full set of threads more on my stealth compared to my other 3 P3s and 1 2.5 Ti.
I will say, however, that I've had more issues with my 510 Kabuki then with both my P3 Kabukis together. Although the 510 Kabuki issues are usually easier to correct (tighten the 510 center pin) then it is to correct the P3 Kabuki issues (pull pin and wrap floss).
RC, other than the 510 pin issues with the Kabuki, have you had other problems?
There was a QC issue that Zen and Stacy took care of immediately (best service ever), and now I think I've stripped the threads on the plastic piece that the 510 center post threads into. The Kabuki is still the only atty (or 3 atties as the case may be) that I've used since late July, and I have dozens of other to choose from just sitting at home (mostly gennies, half a dozen high end RTAs, and a few drippers).
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Agreed on the "fiddle factor" with some of the P3 kabuki's.
Now it's Monday --- out here in the left coast it was Sunday when I wrote that.
I believe it's mad vapes who sells those teeny thin circuit board thingy spacers that fit in a 510 for aiding with connection problems.....work great with a 2.5, but probably too much hassle for the failing kabuki/p3 connections as it would probably get lost on the first refill. A piece of copper foil might be an OK gerry-rig?
Agreed on the "fiddle factor" with some of the P3 kabuki's.
Now it's Monday --- out here in the left coast it was Sunday when I wrote that.
I believe it's mad vapes who sells those teeny thin circuit board thingy spacers that fit in a 510 for aiding with connection problems.....work great with a 2.5, but probably too much hassle for the failing kabuki/p3 connections as it would probably get lost on the first refill. A piece of copper foil might be an OK gerry-rig?
I just test fit a cicuit board spacer, it does fit and work, but on my Kabuki and Ti mini, it left a big gap when gently snugged. The spacer stayed on the Ti centerpin when I removed the Kabuki, it might work for someone in a pinch, but the pull the pin and wrap floss trick is probably better.
Copper foil, aluminum foil, not advisable, it just adds a risk of shorting the atomizer.
Kim at ProVape called. I'll be honest. I didn't much care for her attitude. Her solution is below. I don't think this is a reasonable solution to the problem. I don't that I have to pay, and I don't like the threat. Am I being unreasonable or is ProVape? You guys let me know what you think. Thanks.
Hi Paul,
I just copied and pasted my reply from September 10th on ticket# 70926. Please let me know if you're still not receiving our emails on that ticket.
Let's have you send in the two black P3s, the Stealth P3 and one of your Kabuki tanks so we can ensure they are all able to connect. Please empty the tank prior to shipping it!
I have attached an RMA form for your repairs. Please fill in one form per device but do note your ticket#/RMA# 71270 on three forms. Once complete, print out a copy and include it inside the package. Our return address can be located on the RMA form.
If the repairs being done are going to be outside of warranty service we will contact you by email and let you know how much the repairs will run before we perform any actions.
IMPORTANT!!!!! Units that arrive with dirty contacts are subject to a $20 cleaning fee. Here is a video that shows how to properly clean the pin using a Q-tip -
When shipping domestically, we ship your repair via USPS priority with tracking and a signature confirmation of the delivery.
**PLEASE MAKE SURE TO SECURELY PACKAGE YOUR ITEMS, PREFERABLY IN A BOX WITH BUBBLE WRAP OR PACKING PEANUTS. WE CANNOT BE HELD LIABLE, NOR CAN WE REPLACE ITEMS THAT HAVE BEEN LOST IN TRANSIT OR ARRIVE DAMAGED DUE TO IMPROPER PACKAGING.**
If you have any questions, please let me know.
Sincerely,
Kim
Hi Paul,
I just copied and pasted my reply from September 10th on ticket# 70926. Please let me know if you're still not receiving our emails on that ticket.
Let's have you send in the two black P3s, the Stealth P3 and one of your Kabuki tanks so we can ensure they are all able to connect. Please empty the tank prior to shipping it!
I have attached an RMA form for your repairs. Please fill in one form per device but do note your ticket#/RMA# 71270 on three forms. Once complete, print out a copy and include it inside the package. Our return address can be located on the RMA form.
If the repairs being done are going to be outside of warranty service we will contact you by email and let you know how much the repairs will run before we perform any actions.
IMPORTANT!!!!! Units that arrive with dirty contacts are subject to a $20 cleaning fee. Here is a video that shows how to properly clean the pin using a Q-tip -
When shipping domestically, we ship your repair via USPS priority with tracking and a signature confirmation of the delivery.
**PLEASE MAKE SURE TO SECURELY PACKAGE YOUR ITEMS, PREFERABLY IN A BOX WITH BUBBLE WRAP OR PACKING PEANUTS. WE CANNOT BE HELD LIABLE, NOR CAN WE REPLACE ITEMS THAT HAVE BEEN LOST IN TRANSIT OR ARRIVE DAMAGED DUE TO IMPROPER PACKAGING.**
If you have any questions, please let me know.
Sincerely,
Kim
There is no threat that I see there. It is a form letter, included with every request for an RGA, I know, I've sent a few in for minor stuff. The part about cleaning, I will tell you that I have seen some pretty grungy ProVari's come to me from used sale ads. I cleaned them up before even daring to send them in to have the boards re-glued, some people don't take very good care of their stuff, and I can only imagine what they have had sent in to them...
The cost of shipping the units in to them with insurance, to me, just goes with the territory. I've never had to pay return shipping, and frankly, Provape has been exceptional in their service to me every time, I have never been charged for a repair, even on a few out of warrantee mods.
The part about having to print a RGA form for each mod also makes sense, to better track each unit while being inspected and serviced there will be a paper trail to follow each mod.
I think perhaps you are over personalizing the instructions. Also, Provape can't really tell what the issue is without actually seeing your devices. I hope you can work through this and get your issues resolved. Sugar attracts more bees than vinegar.
I'll just quote this as ENAUD said it more eloquently than I could have even after 2 attempts at posting my thoughts then deleting it to go make a turkey sammich.
Hello,
Juma55 - I'm sorry that Kim let you down on the call/email, I've recently left you a voicemail so we can chat and clear up any pending issues. Feel free to give me a call back.
As for the Kabuki and the P3 thread, I can tell you we have not changed the P3 thread since it was released last year. There can be slight tolerances, part to part, including tolerances on the Kabuki and the Aspire coils that all stack up to create the perfect storm sometimes. The Kabuki is using a Nautilus coil and we have experienced some variances with the coils causing some issues. I do not make this comment to shift blame to Aspire, but that was what we originally saw when we were testing the tanks. Mike at HOH had made some changes early on in production to drop the coil further into the Kabuki bottom cap to clear this up, but there are still variances in those coils that can cause issues. If the coil is pushing down and bottoming out the travel on the P3 center pin, then it can cause the gap. Its not that the threads on the P3 are not cut right, but its hitting the end of the travel and preventing the tank from going down any further. In this situation, it would normally fire ok, but you have a paper thin gap because everything is maxed out on travel. If the coil is too high, then it won't mate with the pin and you get a OP.
Kim was suggesting that we take a look at the parts so we can determine the issue. Maybe its a metal bur, issue with the P3 thread, something with the coil or a problem with the Kabuki tank. We strive to hold very tight tolerances on the parts we make, but there is always going to be some wiggle room between all the various components and its further complicated when there are three different components, made from different places, each with their own tolerances. We want to resolve the issues and come up with a solution. Please feel free to contact us and we can work through them.
Juma55 - I'm sorry that Kim let you down on the call/email, I've recently left you a voicemail so we can chat and clear up any pending issues. Feel free to give me a call back.
As for the Kabuki and the P3 thread, I can tell you we have not changed the P3 thread since it was released last year. There can be slight tolerances, part to part, including tolerances on the Kabuki and the Aspire coils that all stack up to create the perfect storm sometimes. The Kabuki is using a Nautilus coil and we have experienced some variances with the coils causing some issues. I do not make this comment to shift blame to Aspire, but that was what we originally saw when we were testing the tanks. Mike at HOH had made some changes early on in production to drop the coil further into the Kabuki bottom cap to clear this up, but there are still variances in those coils that can cause issues. If the coil is pushing down and bottoming out the travel on the P3 center pin, then it can cause the gap. Its not that the threads on the P3 are not cut right, but its hitting the end of the travel and preventing the tank from going down any further. In this situation, it would normally fire ok, but you have a paper thin gap because everything is maxed out on travel. If the coil is too high, then it won't mate with the pin and you get a OP.
Kim was suggesting that we take a look at the parts so we can determine the issue. Maybe its a metal bur, issue with the P3 thread, something with the coil or a problem with the Kabuki tank. We strive to hold very tight tolerances on the parts we make, but there is always going to be some wiggle room between all the various components and its further complicated when there are three different components, made from different places, each with their own tolerances. We want to resolve the issues and come up with a solution. Please feel free to contact us and we can work through them.
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