been a week since i ordered

[unseenhero66]

not a single thing yet order still "processing" being ignored by "customer service"

i absolutely hate having only "one flavor to vape"

its kind of "annoying"

not trying to be a "male rooster metaphor"

this is how it all went down

HEY WERE HAVING A SALE!!!!!!!!!!!!!!!!

customer : hmm really......

Thank you for your order. Your order number is 161**, placed 5/2/2009 at 3:38PM.


waited and waited then checked with cust service


Ticket #8771751
wheres my order at
Status: Open
Category: Customer Service
Correspondence:
Customer said: 4 days ago (82 hours ago) [5/5/2009 5:52PM]

hi i was wondering where my order is and if it has shipped what is the tracking #
PureSmoker.com - Your #1 Source For PV's, Parts, & Accessories! said: 4 days ago (81 hours ago) [5/5/2009 6:02PM]

Hi ******,

If you do not receive an email tonight stating that your order has shipped and providing a tracking number, your order will ship out tomorrow. I apologize for the delay but we have had a massive quantity of orders and are trying to get caught up!

Thanks,

Casey Pukl
Pure Enterprises, Inc.
PO Box 1200
Hendersonville, TN 37077
Customer said: 3 days ago (61 hours ago) [5/6/2009 2:45PM]


so did my order ship out today tracking # info please

> From: info@puresmoker.com
> To: eminem_mimi_2003@hotmail.com
> Date: Tue, 5 May 2009 16:03:41 -0700
> Subject: RE: [Ticket#877-1751] wheres my order at
>
> Hi ******,
>
> If you do not receive an email tonight stating that your order has shipped and providing a tracking number, your order will ship out tomorrow. I apologize for the delay but we have had a massive quantity of orders and are trying to get caught up!
>
> Thanks,
>
> Casey Pukl
> Pure Enterprises, Inc.
> PO Box 1200
> Hendersonville, TN 37077
>
> To view ticket history, please visit the following URL:
> https://www.PureSmoker.com/ticket.a...icketKey=551E3AB1-B9E4-4BF8-99BA-82E41EEF9C2D
>
>

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PureSmoker.com - Your #1 Source For PV's, Parts, & Accessories! said: 3 days ago (59 hours ago) [5/6/2009 4:00PM]

Hi******

As I said, you will receive an email with tracking information when it becomes available. It is not appearing yet in my system because today's orders just went out.

Thank you,

Casey Pukl
Pure Enterprises, Inc.
PO Box 1200
Hendersonville, TN 37077
Customer said: 2 days ago (28 hours ago) [5/7/2009 11:05PM]


im not trying to be pesky but its been 6 days since ordering and still no tracking # i understand the in process launch of the new product and how stressful that can be but...........

let me know whats going on please

> From: info@puresmoker.com
> To: eminem_mimi_2003@hotmail.com
> Date: Wed, 6 May 2009 14:00:48 -0700
> Subject: RE: [Ticket#877-1751] wheres my order at
>
> Hi ******,
>
> As I said, you will receive an email with tracking information when it becomes available. It is not appearing yet in my system because today's orders just went out.
>
> Thank you,
>
> Casey Pukl
> Pure Enterprises, Inc.
> PO Box 1200
> Hendersonville, TN 37077
>
> To view ticket history, please visit the following URL:
> https://www.PureSmoker.com/ticket.a...icketKey=551E3AB1-B9E4-4BF8-99BA-82E41EEF9C2D
>
>

 

[dawnlori]

Me too, been 6 days and I'm outa juice. I know thats not their fault, it was poor planning on mine. (newbie) I received my first ever order from Cali to NDak in 2 days. Shoulda ordered from the same supplier as I will in the future. PS seems to have gotten to big for their boots. If they can't keep up now how are they gonna handle their new line of super hot product? Wish me luck I'm on my way to the post office, no short trip, 15 miles one way. dawnlori

 

[CaSHMeRe]

Hey Guys,

According to our site, we are caught up, and I know there was an issue or two with a couple orders. Let me investigate quick and see where the issue stands.

Thanks for your patience guys,
Steve

 

[Mrs. CaSH]

Hey unseenhero66,

Just emailed you about this a few minutes ago.

 

[geekette]

i was told my order went out on wednesday but website still says processing, i emailed asking for tracking number on friday and no response. it's now saturday and mail just came but no PS order! my order was #16208

 

[ARoth84]

I ordered on may 2nd (order # 16156 ) and it says still processing and showing that I didn't pay? Wondering what was going on.
Thanks,
Adam R.

 

[rsngfrce]

Order #16121 on May 2 and still shows PROCESSING...

 

[rsngfrce]

Order #16121 on May 2 and still shows PROCESSING...

Hmmm... sent a question about this through the PureSmoker website today and 2 hours later my order was shipped with no explanation... apparently I was forgotten about?

 

[geekette]

i was told mine shipped on wednesday after seeing it was still saying processing on thursday and sending a ticket to them...then today i sent another ticket to them asking for the tracking info since i still had not received it today and a couple hours later i get a shipping confirmation saying it shipped today and the usps has no record of it yet ?????

 

[dawnlori]

UPDATE........My PS order was in the mail box, 6th day since the order. Thank you PS. Haven't tried the flavors yet but tonight's the night. dawnlori