Hate when this things is happening! Sorry for all of this ones again ...
After evaluating the orders on MB website & Paypall, the situation is like this :
Due to the fact that many orders were made even at the same second, there are many orders above the stock of Chalice (on MarkBugs website).
We do not want to give bad news to anybody, this is why today we discussed with the management and the production team the planfor the orders above the stock. So, some of you, who ordered the Chalice III after the stock was over (we evaluated the orders chronologically, according to the number of order in Paypall) will receive an email of notice (probably today).
In the email you will have 2 options:
1 to refund you the money for the order
2 to wait until we finish the next batch of Chalice and receive your product.
Unfortunately, due to the holiday season, the production capacity, the next batch of Chalice will be ready probably at the beginning of February 2015.
For those who do not receive an email (on the paypall email address provided), we will ship the Chalice hopefully tomorrow and you will probably receive it on Monday. Thank you all for your patience, understanding, we are honored to have such loyal clients, as you all!
MB Team
Order # 1197. received the email from mark at 11:31. Two sales in a row I've been in this situation. So I'm fast...just not fast enough!!! That's OK the Chalice is well worth waiting for!! Can't wait until February.
1254 I think.Would you mind sharing what your order number was?
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Weird. So 1197 didn't make it... But someone at 12xx made it....
Hey mark, so I've checked all my mail and stuff and didn't get an email. Is there any way to confirm our status?
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Order # 1197. received the email from mark at 11:31. Two sales in a row I've been in this situation. So I'm fast...just not fast enough!!! That's OK the Chalice is well worth waiting for!! Can't wait until February.
My Paypal receipt has a time stamp of 16:03:21 EST. If that helps. I did have a little trouble once getting to Paypal.
Keep the faith Newport. You have had some really bad experiences lately. Some caused by vendor error, some by unfortunate circumstances. Really sorry!