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CUSTOMER SERVICE RATING - Smokeless Image

Discussion in 'Smokeless Image' started by Uncle, Apr 10, 2012.

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  1. Imagine

    Imagine Forum Supplier ECF Veteran

    Mar 16, 2011
    OHIO USA
    Your order most likely has not shipped yet as stated on the homepage there are shipping delays. We currently have mandatory overtime in place in order to get caught up. I will not make excuses per your request. But that is the truth of it at the moment. If you like you can pm me the order number and I can cancel it for you and refund you. However that notice has been up all week.
     
  2. John Alexander

    John Alexander Super Member ECF Veteran

    Feb 18, 2013
    On the back nine
    Brand-spanking new unit delivered!
     
  3. opal

    opal Ultra Member Verified Member ECF Veteran

    Oct 3, 2012
    Order placed at the crack of early April 15th.. order delivered.. April 17th!

    un-flippin-real!

    *tickles her baby T3s* so cute
     
  4. Pamawoman

    Pamawoman Too Blessed To Stress ECF Veteran

    Jul 14, 2012
    Orlando
    I have ordered twice from you guys and its always super fast.
     
  5. Barto

    Barto Moved On ECF Veteran

    Aug 4, 2011
    Kapetown
    Yes, time is not a problem with them.
     
  6. Stratman

    Stratman Super Member Verified Member ECF Veteran

    Jun 8, 2013
    Florida
    I just wanted to say how happy I am with products ordered, shipping speed, and customer service. Truly a class organization all the way!
     
  7. dr_mah

    dr_mah Full Member

    I'm not "new new" but fairly new at this, and I do know I'm not the least bit interested in moving into mods, Provaris, etc...I'm quite happy with my Volt Spinners (love em!) with a nice tank on top and that's the way it's gonna stay. Keep it simple, and that makes SI a perfect vendor for someone like me. I've placed a number of orders in the past months and SI's fast fulfillment/shipping is 2nd to none and only top notch. Very professional. So, a big "attaboy" to you good folks at SI, keep up the excellent CS and quality product offerings. Your products are helping to keep me off the "stinkies", that being a huge positive change in my life for sure and quite possibly helping to save it...
     
  8. EleanorR

    EleanorR Vaping Master ECF Veteran

    Feb 9, 2011
    Treasure Coast
    I have never had a single problem with any of my orders from SI -- and yes, they are lightning fast!

    On my last order, as soon as the online transaction was completed, I received an email from SI stating that there had been a mistake in their inventory, and one of the items I had just ordered was in fact OOS. They offered me several options; I chose to just get the item on backorder.

    When that last order arrived, although the OOS item was of course not in it, let's just say that . . . I was shocked by a very very nice surprise included, at no charge! :D

    My backordered item has now been shipped, and SI is waiving the shipping for it.

    I can't say enough good things about SI's level of Customer Care.
     
  9. SnowDog

    SnowDog Super Member Verified Member ECF Veteran

    Jun 1, 2013
    Springfield, IL
    I had excellent customer service today from a very helpful gentleman at SI named Jason. I sent a faulty battery back to SI and I wanted store credit in exchange. There was a misunderstanding and I got an email stating that an order had been submitted for my replacement battery. We got it all worked out and Jason issued me Volt Points equivalent to the amount I spent on the defective battery.

    SI had just received the defective battery today and this was all taken care of in a matter of just a few minutes. Jason made it right and he did so in a prompt and professional manner. I could not be happier with the service I received today.

    Thanks again, Jason!
     
  10. Bintmartin

    Bintmartin Super Member Verified Member ECF Veteran

    Aug 10, 2013
    Minnesota, USA
    I have to say I only had one order with SI but I will again for sure. They have great products and super fast shipping.


    Just some crazy old lady happily vaping away.
     
  11. moze229

    moze229 Senior Member Verified Member ECF Veteran

    Jan 9, 2011
    Central NC, USA
    Online live help for SI is amazing. Had a defective clearomizer on my last order, and I was offered methods of trying to solve the problem. After no fix could be found, my account was credited with SI points! Generously!

    Thank you!
     
  12. JibbaJabba

    JibbaJabba Full Member

    Apr 2, 2013
    PDX USA
    Much respect to Jeff in Customer Service. I originally ordered an X2, but I only used it for a few hours before realizing I need just a little more voltage. Not only did Jeff allow me to exchange the X2 for a Spinner, not only was he friendly, polite and professional, but he even honored the Labor Day sale 25% off discount that I used on my original purchase!

    That, my friends, is how you keep customers.

    This Spinner kicks ... too! Getting nice healthy plumes of vapor here. =)
     
  13. Matnova1987

    Matnova1987 Senior Member ECF Veteran

    Nov 11, 2012
    wisconsin
    Recently my x2 died after a month of use, I asked around on the forums and then decided to contact customer service about the issue. I was hesitant at first, as my experience with customer service with other products and companies has not been the greatest. I was pleasantly surprised when Christie got in touch with me about my problem. She first tried to help me fix the problem, which yielded no results. I was worried, to say the least. Only a month in and either the battery malfunctioned or I messed something up. She gave me the info on sending it in so they could have a look at it. I sent it in last week Friday and here I am today with a brand new battery. The shipping was the longest part of the process lol.

    Through out the process she was always kind enough to respond to even my smallest concerns(mainly whether or not the battery had been received on SI's end). By far my best customer service experience ever.

    Thanks Christie and Jeff(didn't speak to you but you spoke to me) and the rest of the SI team.
     
  14. BiXLL

    BiXLL Super Member Verified Member ECF Veteran

    Oct 20, 2012
    Beaver Falls, Pa
    Another shout out for Jeff @ SI CS!!!!! I screwed up when ordering and did not realize until email came order has shipped. I had ordered 2 bottles of wrong juice! Jeff was still able to intercept it before it actually left and changed bottles for me!!! Thanks again Jeff!
     
  15. Here's the first shout out of 2014 for Jeff and the folks at Smokeless Image!

    Just before Christmas I ordered two Volt Pro Starter Kits with the Mega PCC's. My package arrived on December 31st and when I went through everything to check the contents, I noticed that I had received one Slider PCC and one Mega PCC. I sent a note to Smokeless Image on New Years Day and the next day I received a reply from Jeff apologizing for the error and inconvenience and informing me that a new Mege PCC would be shipped out free of charge. Jeff also mentioned that I should keep the slider PCC as a back up.

    Now that's what I call top notch customer service!

    By the way, I also talked to Jeff a few times on the phone before I placed my order because I was concerned about my package making it past Canada Customs since it contained nicotine. Jeff assured me that they had not run into any problems with shipments coming to Ontario, but if I did encounter any problems, they would get my package to me one way or another. Sure enough, my package sailed through Customs without issue.

    Thanks again for everything Jeff and Smokeless Image!
     
  16. alienhouseplant

    alienhouseplant Full Member

    Feb 9, 2014
    Carolina
    A lovely woman named Christie just helped me at Smokeless Image. To me, it always takes the bite out of a shipping error when you deal with someone helpful and polite who quickly takes care of your issues. Well done Christie AND Smokeless Image!
     

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