Did you cancel your order?

[bethanylee]

I cancelled my Blu order. I didn't see anywhere in the Account info where you can cancel it, but I e-mailed customer service to let them know I wanted to cancel my order.

That was a few days ago and it still says "Pending"...I really don't want it now that I have my 510, but I've gotten no response from their customer service...

Did you call to cancel, or e-mail??

 

[eagleeyes]

I cancelled my Blu order. I didn't see anywhere in the Account info where you can cancel it, but I e-mailed customer service to let them know I wanted to cancel my order.

That was a few days ago and it still says "Pending"...I really don't want it now that I have my 510, but I've gotten no response from their customer service...

Did you call to cancel, or e-mail??

You can only cancel by phone

 

[Twinkie]

You can only cancel by phone

You can cancel via online chat, too.

I just cancelled my order that way, about an hour ago. My account showed both of my orders as being cancelled a few minutes later, along with confirmation e-mails showing them cancelled.

 

[braindead0]

You can cancel via online chat, too.

I just cancelled my order that way, about an hour ago. My account showed both of my orders as being cancelled a few minutes later, along with confirmation e-mails showing them cancelled.

Gotta love places that'll take your money online, but want you to call to cancel.....

 

[BigWesWes]

i called and canceled yesterday. i ordered a vx2 a week after i ordered blu and have been using it since friday and am very happy with it.

 

[Twinkie]

Gotta love places that'll take your money online, but want you to call to cancel.....

Yeah, the logic is brilliant there.

"Maybe if we put them on hold forever, they'll give up. It isn't like they'll be more upset than they already are, and tell everyone who will listen to them about our awful customer service..."

 

[LockMD]

Ordered 5-31, still hasnt shipped. I'm about to cancel. I've sent 2 or 3 e-mails asking for a status update (2 weeks was 2 days ago) and they dont even respond to my e-mails - you gotta love their customer service!

But guess what you can still order! at least other places will only let you order when they have stock on hand. I may cancel tonight, I can use that money elsewhere.

 

[lowdown70]

I canceled it but it's going to be a PITA. I have a debit card that I designate for online purchases and keep a very small amount of money in. I loaded 70 bucks on it to buy the blu and spare attys. 24 hours After I cancelled, the moneys STILL have not been replaced. I called Blu and they said I will get the money back in 3-5 days. Well great.....after pending for a week I cancel my order to wait another 5 days to then wait the shipping time for another supplier. Maybe I should have just stuck with Blu.

 

[DarkriftX]

They normally do not charge till after they ship. The charge on your debit should have been a temporary pending and should have gone away after about 24 hours after it was added there. I would call your bank about it, I do not think it is blu who has to fix that.

 

[DarkriftX]

forgot, I still cannot edit....


Anyways I just remembered I was going to comment on the cancellation. I canceled mine over the phone a few minutes after ordering a kit somewhere else (with a promised 3-4 day shipping) and received an email on my phone while I was hanging up about the cancellation. I have to admit, for a cancel call, they were really nice about it.

 

[zazz]

i just emailed and asked to cancel giving the order number. i got a prompt email back with info saying it was cancelled.

 

[DaBrat]

yup going 510... really hate I didn't get to try the Blu

 

[vkf]

I've also call to canceled my order yesterday, got a confirmation email shortly after, been waiting for 3 weeks it's still in pending status , got the M401 already vape for over 2 weeks, and just got the 510 yesterday, ordered the pcc and usb p-t to go with it, so I don't need the blu anymore, the 2 kits should works good for me on different occasions for now

 

[Nikko Daniels]

Blu CS yesterday confirmed they are shipping over 1000 orders a DAY! 8-o

That's a LOT of orders!

No wonder there are so many people upset about the wait.... but NO ONE could have forseen THIS kind of response to their marketing....

 

[abandonhope16]

Is it just me or does 1000 orders/day seem entirely unrealistic.
Not saying Nikko is blowing smoke (hahaha, just got the bad pun); but rather Blu CS.

 

[Nikko Daniels]

I'm just passing along information I was given ....

If it IS true that would explain a lot....

P.S. I NEVER blow smoke...... I'm a vaper, not a smoker....

 

[DaBrat]

Wow the orders must have shut down their website.... they are entirely off line ATM.

 

[Ridewithme38]

I've called twice today to try to cancel my order...with the website down it appears they are completely unable to do anything

 

[Drewsworld]

I think it is kinda funny that the only positive thing about blu in this thread is the Moderator or fan boy on blus website???

 

[Twinkie]

Blu CS yesterday confirmed they are shipping over 1000 orders a DAY! 8-o

I don't buy it.

Especially when the FDA is trying to crack down on imports. When they're putting the screws to Mom & Pop's Vapor Haus over a case of juice, there's just no way that nearly 24,000 Blu units this month have flown under their radar.

Not to get snippy at you personally, but I don't understand why anybody takes the CS person's word as gospel. They tell you what they're told. If someone told them that Wicked Cherry tastes like roasted monkey tail, they'd parrot it back to you.

Heck, back when I was in college, I used to make up all sorts of random "facts" about products we did or didn't sell, that I'd pass along to customers on the phone or standing right in front of me.