Do Janty Europe ever return their e-mails

[ned Zeppelin]

Do Janty Europe ever return their e-mails? or is this what customer service is supposed to be like.


We e-mailed them before the weekend reporting faulty parts and we are still awaiting.
This isn't the first time we've had to wait for days on a reply.
But I suppose someone else is on holiday now.

 

[trog100]

they are probably doing what most companies do when over loaded with complaints.. not answering their mail an hoping the punter goes away..

purely a joke ned it couldnt possibly be true.. he he

trog

 

[ned Zeppelin]

they are probably doing what most companies do when over loaded with complaints.. not answering their mail an hoping the punter goes away..

purely a joke ned it couldnt possibly be true.. he he

trog

No trog you are probably right and hit the nail on the head.

 

[Philip]

I've been waiting for a reply to an email since 17th June. Was patient when I got the auto reply saying they were on holiday but have emailed them 3 more times since they were supposed to back and have still not had a reply.

Really poor customer service if you ask me.

 

[Hector]

I have to say I am surprised.

I had cause to email Janty several times over the past few months, the last time being at the end of July and always received a response within 24 hours.

I emailed Ludo at info@jantyshop.com

From my own experience I have found their customer service to be excellent. Strange !

 

[Mr.Darcy]

some people swear by Njoys service,some swear by Jantys service,and the other big brands....and increasingly more swear at them!

it seems like there is an increasing inconsistency in service from the big brand companies...

probably because of increased business...this coupled with inadequate staffing,or bad organisation,or both...

bad news for those of us relying on continual service to esmoke...

 

[Kate]

In this instance I think Trog is right, these devices are not reliable enough to warrant a long guarantee and high customer service. So many of them go wrong within the guarantee period that the retailers must be run off their feet just keeping up with old non-repeat business. It's not sustainable for them, they should be honest with people that their products are not built to last.

I think the trend is that more and more people are not getting good service under the terms of their guarantee. As Darcy said, ... it seems like there is an increasing inconsistency in service from the big brand companies.

I can't be bothered to argue with retailers about faulty products under guarantee, I buy cheap and cheerful now. My cigs do well enough to see me through without the stress of customer service intervention.

 

[Mr.Darcy]

ah...a woman after my own heart..

 

[Kit]

ah...a woman after my own heart..

aaaawwwww think darcys falling for you kate

 

[Kate]

I know his game Kit, he's an ol' smoothie, silver tongue with the ladies. He won't get anywhere with me, I have taken vows after all ...

 

[azE]

it takes them three weeks to reply

i have a broken charger / no usb / bad battery

avoid jantyshop.com - i think Jeff in the states may be doing a better job but the european side is cr*p

how long does it take to state "sorry stock is due on XX XXXX" by email

AVOID JANTYSHOP.COM - this will be my next thread

 

[Jason]

For what it's worth, I found Jeff with jantyusa.com to always be responsive. Pre and post sale, my emails were answered within hours. I'd even requested that he give me a call on one occasion which he did within about 30 minutes.

The janty e-cig wasn't for me but I have nothing but good things to say about Jeff and his professionalism.

 

[GiantShift]

For what it's worth, I found Jeff with jantyusa.com to always be responsive. Pre and post sale, my emails were answered within hours. I'd even requested that he give me a call on one occasion which he did within about 30 minutes.

The janty e-cig wasn't for me but I have nothing but good things to say about Jeff and his professionalism.

Just curious, which e-cig did you decide to go with?

 

[TropicalBob]

Jeff is very friendly and responsive from JantyUSA. We've had good things said on this forum about him, Meltrex of myecig.com and Mark at Njoy. Europe has some white hats, as well. I've personally dealt with Jeff and Meltrex, and have nothing but praise for both.

 

[Macaiah]

You don't want none of this, bro-chacho!

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