e-smokeguru official thread

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gratefulbuddy

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Another lightning-fast delivery from the ESG team. I got both versions of gg4s as well as a p3 short kit. What was most surprising was the clear and ss ody windows. I was not expecting those to be available but thank heavens they were. I have been out of clear ody windows for two years. I have NEVER been able to snag a ss window until now. A HUGE thanks go to IMEO for making them and ESG for stocking them.

THANKS GUYS! Keep up the good work! :toast:
 

FlatKo

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Jun 23, 2014
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Is the option for FedEx only available for US ? The only thing I could see available was a normal package and insured. It's pretty funny that buying from Rob is actually cheaper and faster even though I live in Europe...

I get delivery by FedEx in Germany (areound 15 Euros) and it only takes one day from ESG to me, welcome GG4S :)

but its actually cheaper to order From Rob in the US lol
 

billypapa

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Another lightning-fast delivery from the ESG team. I got both versions of gg4s as well as a p3 short kit. What was most surprising was the clear and ss ody windows. I was not expecting those to be available but thank heavens they were. I have been out of clear ody windows for two years. I have NEVER been able to snag a ss window until now. A HUGE thanks go to IMEO for making them and ESG for stocking them.

THANKS GUYS! Keep up the good work! :toast:

Thank you very gratefulbuddy i wish you the best :)
 

billypapa

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Is the option for FedEx only available for US ? The only thing I could see available was a normal package and insured. It's pretty funny that buying from Rob is actually cheaper and faster even though I live in Europe...



Hi Soulseek,
we have direct available shipping option for FedEx express for USA, UK, Germany, Italy, France, Austria.

When a customer is in a other country and he wants FedEx shipping he write this in the customer notes and we ask FedEx if the service is available in his region (it is in the most cases) but we can’t offer this direct online because in some cases the region is extended area (for example Australia) and we have to call FedEx first to be sure.

The cost of FedEx shipping is 14.90 Euro and I think no one offers a service like we do for this price and delivery time to Europe in only 1 DAY!!!
Oversea to USA 1 Day max 2 days.

The second shipping option is 14 Euro with Full insurance and tracking number from the Post Department and delivery time 2-5 days.

The third option is 9 Euro with insurance up to 100 Euro

And we offer one more shipping option for 3 Euro (small packets) it is for small products with a total value until 50 Euro.

I think that isn’t necessary to mention furthermore for the insurance because what ever happens you will have the e-smokeguru insurance !!! :)
This means that you will receive the whole amount or a new package from us :) this was the fall in those cases which customer’s lost packages without any problems or protocols to wait 40 days for the post department to make an search request and let the customer wait for his Package!!!

I think that the customers that have lost a package from me they know exactly what I mean!
Because customer care is the most important for us !!!



So what do you mean by "faster"?
Do you mean Rob send you faster than 1 Day your Package from the US to Europe?
And what happens with the customs when the package arrives to Europe ?



Also what do you mean by "cheaper"?
The shipping cost? or the GG products?

if you mean the shipping cost I see in Rob's site the following shipping costs and comments for insurance :
First-Class Mail International $12.75 that means 10.45 Euro
Priority Mail International $36.25 that means 29.72 Euro

Package Insurance
(+$4.95) Add Insurance - Required on orders over $200
Don't Add Insurance (By choosing NOT to insure my package I understand that this store is NOT responsible for any loss or damage to the package or its contents incurred during shipping)


As you can see, if you want insurance, the shipping cost is even more expensive.

Friends I don’t want to make competition with Rob, but I think that I had to answer
 
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soulseek

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Billy don't take any offence in what I said. I always get excellent service from you and you're always my first choice since I've been a customer for so long and you have pretty much everything. Besides people can take a look at this thread and read one great comment after another about your service.

I was just wondering about the FedEx option because it didn't seem to be available and because the 2 times I've ordered from the US it arrived faster.
 

billypapa

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Billy don't take any offence in what I said. I always get excellent service from you and you're always my first choice since I've been a customer for so long and you have pretty much everything. Besides people can take a look at this thread and read one great comment after another about your service.

I was just wondering about the FedEx option because it didn't seem to be available and because the 2 times I've ordered from the US it arrived faster.


No offence soulseek :)
but i have to clear some thinks up when someone says : faster and cheaper.
If you choose Fedex for shiping no one else is faster :) but i will beat it when i deliver you your next order with Imeo in a Helicopter in front of your house door :)
 

D Stanley Querfurth

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Sep 8, 2013
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FedEx is very very very fast! I ordered twice with FedEx and got the delivery the next day.

...even the greek post is very fast--- always a few days from esmoke to germany...
....if there is a way to do it---> esmoke is doing it like it should be....thx for that !!!

stan
(greetings outoff vaping retirement- lol)
 
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