Element Vape- data breach

[proax9]

Rec'd a letter yesterday from Element vape advising of a data breach on their site between 12/6/17 and 6/27/18. Malware was found in their e-commerce software.
They said they do not have evidence of anyone's personal info being taken, but there is a possibility that it occurred.
They offered a year of Life Lock protection (for free) to help minimize any possible iddues that may come up.

 

[r77r7r]

Both Norton and McAfee secured? Maybe it wasn't turned on.

 

[proax9]

Has nothing to do with me, or my computer.
THEIR site was hacked and anyone buying something may have had their info stolen from THEIR server.

 

[r77r7r]

Has nothing to do with me, or my computer.
THEIR site was hacked and anyone buying something may have had their info stolen from THEIR server.

I meant their site.

 

[puffon]

I got the letter also. Didn't make any purchases during that time frame, but will probably take advantage of the Life Lock.
Professional of them to step up and notify customers.

 

[uthinkofsomething]

I got the same letter. I'll take advantage of the lifelock. And likely will still purchase from ElementVape in the future.

 

[gpjoe]

Me too. Activated my free LifeLock just now.

 

[Anise]

I didn't get that letter and I ordered during that period. If there's a phone number on the letter can someone please send it to me?

 

[Eskie]

I got the letter also. Didn't make any purchases during that time frame, but will probably take advantage of the Life Lock.
Professional of them to step up and notify customers.

Not really an option for them whether or not to do that. They're required by law to do that for any breach they become aware of including paying for a credit check and protection for one year.

 

[puffon]

Not really an option for them whether or not to do that. They're required by law to do that for any breach they become aware of including paying for a credit check and protection for one year.

I thought that may be a requirement.
Wonder why MFS never offered any protection after their breach a couple years ago?
Only got an e-mail notification 8 months after the fact.
Maybe a new law since then...

 

[puffon]

I didn't get that letter and I ordered during that period. If there's a phone number on the letter can someone please send it to me?

Quote from letter:
"we have set up a dedicated support line through Lifelock, available 27/7/365. Please feel free to give us a call at 800-295-8833."
You might try e-mailing Element vape first, to ask if a letter is being sent.
There are unique promo codes and member ID, contained in the letter.

 

[Anise]

Ok thanks! I sent Element Vape an email concerning this.

 

[Anise]

Element Vape already replied to my email. They explained the situation and told me if I hadn't received a letter within a week to email them again. I'm impressed that they replied so quickly.
Thanks for making this situation known. Now I know to be on the lookout for my letter.