Got a shipment from TW today!

[NCC]

Ordered several weeks ago, and have been eagerly anticipating delivery.
I got the Tornado/eGo, Screwdriver, and Mega 510.

I was really disappointed when I opened the package and discovered the power cords for the Mega 510 multicharger and the Tornado had Euro plugs.

I already had a 510, and can use the cord from its charger to power the multicharger ... on which I can charge both the Mega 510 and the Tornado (with its charger adapter). But, I'm wondering if they screwed up or if they always send Euro cords to the USA.

Otherwise, so far so good! I'm really enjoying the SD, and looking forward to giving the Tornado a shot. And, trying to figure out how to attach the lanyards to the SD (especially the one for the button safety cover)

My arsenal might just be sufficient for a while. Still got a juice Box in the works.

 

[skinny]

Yeah, I am not too happy with Totally Wicked. Ordered a Mega atty and they sent the atty with a regular cart. I called and they basically said tough luck, order the mega attys.
So basically I have a mega atty I can't use

 

[LovinTheVapor]

Stick with Janty. Their customer service is well worth the small price premium they charge. Way too many horror stories about TW on the boards. 8-o

 

[Kurt]

Huh?? I've never had anything but great service. To the OP, I have the mega 5-batt charger, and it was US plugs. I'm sure they would exchange if you are in the states.

The mega atty story also is weird. The atty should be sealed from joyetech with its own cart. Was it opened and had the wrong cart? You might be able to just buy some blank mega carts for a few bucks.

I will say though that the staff at TW doing the shipping can be a bit scattered though. Had a few mistakes sent to me, and without taking the person on the phone very carefully through the details it was not going to come out right. All my attys and batts however are TW, and all excellent 510 products. Best to buy when there is a sale though...they can be pricey.

 

[lightinup]

Congrats on your new PV's NCC. Sorry that you had a little prob with TW. We have always had great service and no mix-up's in our orders with them so I was surprised to hear that. Enjoy and Happy Vaping!

 

[NCC]

Well, I left my Tornado battery charging on the Mega 100's multicharger overnight, using the adapter. Got up this morning and the indicator light was still not indicating a charge. It had been on there for around 9 hours. I tried it, and sure enough, nada.

Should that arrangement have worked?

Getting a bit frustrated at this point.

 

[tarheeldan]

Hi NCC, sorry to hear about your troubles! Is it possible that the connection is not complete between your charger and the Tornado battery? Perhaps a pole is not positioned correctly, I read this happened to someone else somewhere. Hope you get it figured out.

Btw - several weeks? Did it take so long because of the models ordered or is this normal lag time for TW?

 

[LoveMeTender]

My Tornado kit came with a US plug, and the button should blink a few times when you connect it to the charger.

 

[Daifne]

Did you maybe use the UK site instead of the US site? My US TW orders arrive in days and with the US chargers.

 

[redrhino]

Sorry to hear that bud.....

 

[override]

NCC if you used the USA site you should have recieved US plugs...I have order from TW several times and always had super fast shipping from them...If it took several weeks and it came from the UK then it had to go through customs which ALWAYS takes forever.

Go to the USA site and talk to customer service Im sure they would be more than happy to help you with your problem. If anything just buy the UK to US adapter...Either order it off the website or go to walmart I am pretty sure they have them in either the electronics or the luggage section!

As for the plug from your other 510 charger it could possibly just be a wrong type of plug. Not every plug that fits always works....

Goodluck on your stuff hope they get you fixed up!

 

[tonyboy]

Dude, did you order from TW in the UK ? TW USA is in Florida, it takes about 3 to 4 days to get stuff when I order here in Ga.. I would guess thats why You got Euro plugs.

 

[NCC]

Yeah, I did order from the UK site. Just plain ignorance on my part. I Googled and landing in England. Got a $10+ Foreign Transaction fee on my card too. I just didn't realize there was a USA site.

So, anyway, it appears one of the two batteries is DOA. I put the other one on to charge before I went to work ... picked it up at lunch time and it is properly charged.

Thanks y'all. I'll have to take up the bum battery with someone. Can the USA location handle that even though I purchased from the UK? Might they have a cord to sell me too? Guess I should try to call them.

 

[Kurt]

My Tornado kit came with a US plug, and the button should blink a few times when you connect it to the charger.

Agreed. It sounds like contact wasn't made. I've had that issue at times with the mega charger, especially if the batt is completely dead when I go to recharge it.

Two things it should be doing: the batt light should, as was said, blink a few times to indicate charging has started, and the charger light for that port should briefly blink from red to green every 5 seconds.

Try another port, or have them replace the charger. Also try another batt. Maybe the issue was the batt, not the charger.

Good luck!

 

[NCC]

Kurt: I'll take note of the battery's light activity (or lack thereof) when I get home this evening. But, as I noted in post #13, the other battery was left on the charger for about 5 hours this morning and charged just fine. So, I'm now suspecting I have a bum battery. The indicator on the charger showed it was charging ... for something like 9 hours. It doesn't seem like that would be true if there wasn't a good contact.

 

[NCC]

OK, I got home a little early today. Checked the battery in question. I left it on the charger all day and the charge indicator never changed. I'm R-G color 'blind' and wish the bi-color LEDs they used weren't red-green, but I can easily tell the difference in intensity when I've got some red and some green. I have the same difficulty with all bi-color LEDs, except the ones on my KR-808 charger. That thing could light up a room when it's in charge mode, LOL.

Anyway, the LED on the battery does not flash when connected to the charger, the charger's indicator LED indicates it is charging and never changes from that state. The battery won't charge, so I conclude it is defective. The other battery works just fine.

EDIT: I have contacted TW, left a message.

 

[Kurt]

OK, I got home a little early today. Checked the battery in question. I left it on the charger all day and the charge indicator never changed. I'm R-G color 'blind' and wish the bi-color LEDs they used weren't red-green, but I can easily tell the difference in intensity when I've got some red and some green. I have the same difficulty with all bi-color LEDs, except the ones on my KR-808 charger. That thing could light up a room when it's in charge mode, LOL.

Anyway, the LED on the battery does not flash when connected to the charger, the charger's indicator LED indicates it is charging and never changes from that state. The battery won't charge, so I conclude it is defective. The other battery works just fine.

EDIT: I have contacted TW, left a message.

Ok, it does sound pretty much settled. the battery is dead or in some way not taking a charge. Glad you went the extra mile to make sure of that, and it gives you more details to support your claim. BTW, I have had some batts that did not blink when put on the charger, and the charger led did not blink every 5 sec, just stayed red. They actually charged anyway, so in your case I do now think your battery is defective. There have been cases of this, to be sure, and from TW as well. Good luck!

 

[CaptJay]

I just want to add - word of mouth business is a HUGE deal with these companies and it may be that TW USA might want to rectify the issue, even though the issue was your fault from using the UK site (as you've said yourself, I;m not knocking ya) in error.
I'm sure if you deal with them politely (as Im sure you are) and explain that you asked the folks here on ECF (name dropping never hurts if its done right..) and they figured out youd got the 'wrong' site that you realised what had happened. The bad atty is no-oen's fault - that kind of thing happenes to the best companies and is a manufacturing not a sales issue. They might want to keep you happy, even though they made no error initially, and then you can come back and tell us how wonderful they are

 

[override]

CaptJay - Well Said!

 

[CaptJay]

So..I understand the USA site fixed you up then NCC?
That sounds really a cool thing for them to do if they have - worth giving em a shoutout?