not at all, everyone is being refunded and have a toy to play with, the only fiasco is on our end having to do refunds and getting the product fixed.
not at all, everyone is being refunded and have a toy to play with, the only fiasco is on our end having to do refunds and getting the product fixed.
That's what I meant. A fiasco for you guys.
To be honest I had no idea how this got mixed up, they made a massive booboo, its not what was sent days before to test , the whole line is getting redone and im doing what i did with the novas and will be watching them on video and having them show me batches to check then ship out more for testing, this will be solved no matter what it takes. This is the nature of the beast but they understand its a F up and they are working double time to solve this issue.
Whatever happened to the idea of a simple flow adjustment for the bottom coil that was discussed in the Phoenix thread?
I'll never buy another Raven but I would sure buy some Phoenix XLs with some sort of feed control.
Errol
At those times where you guys feel your destiny is in 'others' hands Danno, Take a deep breath and feel the warmth of those hands, take comfort, as it is only all of us giving you guys Loving Hugs Thank You for being YouOK...first a thank you for all of your patience...no one has hounded me at all, not one - "Where's my refund"...not a single person. Its stuff like that that makes all of the hard work Chris and I do worth it because at times, dealing with what we deal with in this industry, you sometimes feel like things are out of your control and your destny is in others' hands....
Well... lol due to taking the tube on and off about 4 times on one raven the tube spun fairly well, not se easy as to fall off if held by the tube, but easy enough with hand power.
I replaced the metal collar with the rubber seal from a phoenix BC and that made the raven into an adjustable flow atty of sorts, and its fairly rebuildable. The only problem I ran into was when I rewicked it, I think the wick I put in was too thin. It had that hot, low vapor that a flooded atty has. Im gonna try again when I have more time, I may make a pic step by step if I can get it working reliably.
Also the ceramic cup in the Raven is a stock cup with no glue in it, so that allows the wires to slide in and out of the holes much easier. You could switch out the cup with a phoenix BC cup if you wanted to be able to make rebuilding a Phoenix BC much easier, about the same as rebuilding a Vivi nova head.
OK...first a thank you for all of your patience...no one has hounded me at all, not one - "Where's my refund"...not a single person. Its stuff like that that makes all of the hard work Chris and I do worth it because at times, dealing with what we deal with in this industry, you sometimes feel like things are out of your control and your destny is in others' hands....
TONIGHT - we have started the refund process:
* All orders for any Raven product (tanks and/or cartos) have been printed.
* The first set of orders have been calculated as far as refund due...you are beign refunded for anything Raven related.
* Each night for the next couple of weeks we will then go into our front end for our merchant processor, search for your name and the charge made on your particular order date, and you will be issued your refund.
* We are refunding in this order...first person who ordered is first person who is refunded, it will be in simple chronological order.
* We will not send out a personal email but our front end software will automatically send an email to the email used for your order. The note for the refund will say "Raven Refund"
* Once a credit is issued to your credit card, it will take 2-3 days for it to show up and be credited to your account.
* If you are worried you haven't received an auto-email it may have went to your spam folder but please know all refunds will be made. We'd appreciate it if you did not send in tickets about the whereabouts of your refund. It will come in next couple of weeks.
* We have to throttle the amount of credits given in a day so as not to cause concern for our credit card processor, so your patience is appreciated.
Do whatever works best for you guys, but I would be perfectly happy with a store credit. Chances are pretty good you're gonna get it right back anyway, and since it's money already spent, I can avoid the whole "do-you-have-any-idea-how-much-money-you-spent-on-this-stuff-last-month" speech from my significant other.
lol...ok PM me with your order number so I can note it...