Groove recall????

[retird]

Saw this......just FYI.....sent you a ticket in the contact us feature on your web site also....

Groove Recall

Groove Recall (from smok web site)


Dear All Valued Customers,

Confirmed by laboratory of Smoktech, SMOKTECH GROOVE might have an potential safety hazard due to the design defects.
we deeply apologize for all the panic and inconvenience
After careful deliberation, to be responsible for customer satisfaction of normal use, to keep the brand integrity of SMOKTECH, we’ve made the decisions below:
1)As for the groove that are still at the warehouse of our distributors, pls try to destroy them at the purpose of environment protection and safety
2)as for the groove that are already sold to end users, please do a 100% recall instantly.
3)SMOKTECH distributors can choose any mod in SMOKTECH current product line and we will send the quantity of equal value.
4)SMOKTECH will pay the shipping from factory to warehouse of our distributors.
5)We are attaching instructions on the best way to destroy the groove.
6)We will stop production of Groove since today.


At last ,thanks a lot for all your support during the past 3years. we appreciate all the advice and comments of the items from all the customers and distributors.

SMOKTECH will supply the most updated ,best quality and safest products to the market in future.
Thanks.



Smoktech Marketing Department
June, 05, 2013
www.smoktech.com

Suggested Disposal Way:

To end users:
1do not throw or slap the groove battery
2)do not disassemble the groove battery
3)do not hide or drop the groove battery
4)take the battery to local distributors

To distributors:
1)collect defected groove battery and send them to local battery recycling center.
2)If there isn’t any recycling center please try to discharge the groove battery until it wont work
3)You can also Soak them into turated brine concentrated saltwater or seawater for over 1 hour
4)Label them by “Failed” “out of use”

Notice: Please try to consult to professionals if you are not quite clear on how to dispose those battery!

 

[BadDaddy4007]

Dang, I just received mine and I really like it. This sucks if it's the case. Now I have to try and find a box mod and from what I've seen so far, I'm not impressed.

 

[hoogie76]

Hey guys, here's what we've found out so far..

We came in today to the notification of this as many of you also saw.

The groove does have a potential problem on the metal units only, the plastic units are not affected.

On the metal Groove units, the screws that are in the middle of the Groove body (2 on each side) are pointy and may protude slightly into the inside of the groove. If the battery were to come loose, there is a potential that the li-poly cell inside can become pierced by the screws. If the cell is pierced, the layers in the cell can short out and cause a battery failure.

The outside of the groove battery is non-conductive and is not shorting out against the case as speculated in some posts.

We are waiting to hear from Smok on the exact procedures they would like us to follow for the recall and will post here as soon as we know..

Thanks,

hoog

 

[cerver7]

Dang, I just received mine and I really like it. This sucks if it's the case. Now I have to try and find a box mod and from what I've seen so far, I'm not impressed.

grab an opus D, fantistic device. pricey but DNA20 powered and a whole lot of purdy-ness

 

[oldbikeguy]

Bump bump:d

 

[retird]

Agree and made in the good ole US of A......

grab an opus D, fantistic device. pricey but DNA20 powered and a whole lot of purdy-ness

 

[retird]

Hey guys, here's what we've found out so far..

We came in today to the notification of this as many of you also saw.

The groove does have a potential problem on the metal units only, the plastic units are not affected.

On the metal Groove units, the screws that are in the middle of the Groove body (2 on each side) are pointy and may protude slightly into the inside of the groove. If the battery were to come loose, there is a potential that the li-poly cell inside can become pierced by the screws. If the cell is pierced, the layers in the cell can short out and cause a battery failure.

The outside of the groove battery is non-conductive and is not shorting out against the case as speculated in some posts.

We are waiting to hear from Smok on the exact procedures they would like us to follow for the recall and will post here as soon as we know..

Thanks,

hoog

FYI....here is what Gotvapes says about the recall......ALL Grooves.....

http://www.e-cigarette-forum.com/fo...important-info-our-customers.html#post9767684

 

[retird]

Groove Recall (from SMOK web site)


Dear All Valued Customers,

Confirmed by laboratory of Smoktech, SMOKTECH GROOVE might have an potential safety hazard due to the design defects.
we deeply apologize for all the panic and inconvenience
After careful deliberation, to be responsible for customer satisfaction of normal use, to keep the brand integrity of SMOKTECH, we’ve made the decisions below:
1)As for the groove that are still at the warehouse of our distributors, pls try to destroy them at the purpose of environment protection and safety
2)as for the groove that are already sold to end users, please do a 100% recall instantly.
3)SMOKTECH distributors can choose any MOD in SMOKTECH current product line and we will send the quantity of equal value.
4)SMOKTECH will pay the shipping from factory to warehouse of our distributors.
5)We are attaching instructions on the best way to destroy the groove.
6)We will stop production of Groove since today.


At last ,thanks a lot for all your support during the past 3years. we appreciate all the advice and comments of the items from all the customers and distributors.

SMOKTECH will supply the most updated ,best quality and safest products to the market in future.
Thanks.



Smoktech Marketing Department
June, 05, 2013
www.smoktech.com

Suggested Disposal Way:

To end users:
1do not throw or slap the groove battery
2)do not disassemble the groove battery
3)do not hide or drop the groove battery
4)take the battery to local distributors

To distributors:
1)collect defected groove battery and send them to local battery recycling center.
2)If there isn’t any recycling center please try to discharge the groove battery until it wont work
3)You can also Soak them into turated brine concentrated saltwater or seawater for over 1 hour
4)Label them by “Failed” “out of use”

Notice: Please try to consult to professionals if you are not quite clear on how to dispose those battery

 

[olwildbill]

Still waiting GUYS

 

[retird]

Still waiting GUYS

I put in a ticket on the recall on 6/9/2013 at 18:08 (6:08 p.m.) MV replied to ticket they were checking the validity of the recall and would update.....

Two days later and still waiting....???? but I see they have removed the Groove from their web site.... Thought there might be something on their web site about the recall but didn't see anything...

also saw on another forum thread where Smok has reported to be correcting the issue by shortening the screws and adding a huge protection circuit for the battery....

 

[olwildbill]

I put in a ticket on the recall on 6/9/2013 at 18:08 (6:08 p.m.) MV replied to ticket they were checking the validity of the recall and would update.....

Two days later and still waiting....???? but I see they have removed the Groove from their web site.... Thought there might be something on their web site about the recall but didn't see anything...ine up to dangerous

also saw on another forum thread where Smok has reported to be correcting the issue by shortening the screws and adding a huge protection circuit for the battery....

I called them on the phone and got the same message waiting?? a lot of other vendors are taking them back, hell its all over this forum. I've boxed mine up to dangerous to use IMO so I hope Mark can get back to us tomorrow.

 

[hoogie76]

Hey Folks, We have a process to return these and get you credit or refunds if purchased recently that we'll be posting up soon. The reason for the delay was waiting on Smok to get back from their Dragon Boat Festival Holiday. To be honest, this totally caught us off guard and being a major Smok distributor and getting no prior warning of this coming has me a bit ...... off.

I'm still trying to find out why the plastic grooves are being recalled as we've seen no failures on those (or the metals ones, other than the ecf posts) yet and wanted to make sure that the Groove recall was not hastily posted by Smok before they took a few days off.

Madvapes has no problems taking these back and we certainly don't want to see any damage caused by them but again, I was hoping to be 100% sure we were following the right procedures.

hoog

 

[olwildbill]

Hey Folks, We have a process to return these and get you credit or refunds if purchased recently that we'll be posting up soon. The reason for the delay was waiting on Smok to get back from their Dragon Boat Festival Holiday. To be honest, this totally caught us off guard and being a major Smok distributor and getting no prior warning of this coming has me a bit ...... off.

I'm still trying to find out why the plastic grooves are being recalled as we've seen no failures on those (or the metals ones, other than the ecf posts) yet and wanted to make sure that the Groove recall was not hastily posted by Smok before they took a few days off.

Madvapes has no problems taking these back and we certainly don't want to see any damage caused by them but again, I was hoping to be 100% sure we were following the right procedures.

hoog

I'm a bit ...... off myself hoog and I read YOUR recall and it said store credit which I don't want. In your above post you said refund and that's exactly what I want. Mine is all pkged up and will be at the PO first thing in the morning.
Bill

 

[retird]

I'm a bit ...... off myself hoog and I read YOUR recall and it said store credit which I don't want. In your above post you said refund and that's exactly what I want. Mine is all pkged up and will be at the PO first thing in the morning.
Bill

I'm really not upset now......just a bit miffed about the title of his (recall ?)thread..... "Groove Return Policy" and the small print link on the web site (in the upper right corner)..... "Important Groove Information" ......

Nothing in these titles indicate a recall until you click on the link...... why not just say there is a recall.....so all can plainly see???? Just my 2 cents opinion.....

Probably doesn't matter as Smok's recall notice plainly states.....

2)as for the groove that are already sold to end users, please do a 100% recall instantly

So it's up to hoog how he does the 100% recall.....surely all his Groove customers will be tracked down....

 

[hoogie76]

We plan on sending out an email to all the purchasers of Grooves. I'm not seeing anyone else having a link on their website offering any groove information at all. Are there examples?

hoog

 

[hoogie76]

I'm a bit ...... off myself hoog and I read YOUR recall and it said store credit which I don't want. In your above post you said refund and that's exactly what I want. Mine is all pkged up and will be at the PO first thing in the morning.
Bill

We'll do what we can Bill, after 3 months we are unable to issue refunds due to our card processor, this is typical. We cannot refund more than the actual charge of the order, so if you ordered just a groove and got free shipping, the refund would only include the total we can refund. The shipping would have to be a store credit.

hoog

 

[retird]

We plan on sending out an email to all the purchasers of Grooves. I'm not seeing anyone else having a link on their website offering any groove information at all. Are there examples?

hoog

hum, haven't checked......if I run across any in my travels I'll let ya know.....guess each vendor has their own way of completing the recall... must say when a device is recalled it creates an unwanted chain of events we all get caught up in....

 

[dzylzzrd]

I can't find a mod as good as The Groove, that's why I bought one. I think I'll just replace the screws in the middle with blunt tipped ones for now. Should I receive an email in the future as pertaining to a refund/replacement, I'll take a brand spanking new one at an even exchange.

 

[hoogie76]

I'm still using my plastic one but will give it up soon for something else I guess

I also hope they correct the problems and release a rev 2.

hoog

 

[retird]

One vendor already posted that he had a new shipment of Grooves and was going to test before selling......FWIW...,..