We've got plenty in the pipeline that we'll be holding back. I'm not going to override smok's decision on this one.
hoog
hoog
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My question is - why are people being asked the send these in the mail - when they can possibly go thermal from being dropped or banged. It will not be great if a postal works drops a package and it goes thermal. It really won't be great if one goes thermal on a plane. Can refunds not be organized for people based on their account history and receipts?
hey hoog I know this recall is a tough deal for all involved....don't want to meddle in your business but want to offer my thoughts...
In an effort to satisfy Smok's total recall , the Vendor's obligation, and the end users concerns about shipping the Groove back, I offer the following suggestion:
Smok wants to make sure no Grooves are left in the general population so it might be possible to let the end user take the Groove to a battery disposal site and turn it into them for disposal. The disposal site could give the end user a receipt (on their letter head) that clearly states the Groove has been destroyed and this receipt is signed by the person turning the Groove in to be destroyed. This documentation could then be sent to the vendor as proof the unit has been destroyed, thus avoiding the shipping issue while showing Smok that the unit was destroyed. The vendor could verify that the document was valid if needed by contacting the disposal company. This could protect the user, the vendor, and Smok from the posibility of a unit failing during shipping....
This seems to me as a way to satisfy Smok's intent to acomplish 100% recall, to satisfy the vendor's that the unit was destroyed, and the end user would not be exposed to any liability by shipping a unit that may or may not fail in transit...in other words it's a win-win for all involved....and saves shipping costs for the user and the vendor....
Just my thoughts hoog...I feel for all the grief this issue has caused throughout the food chain....seems alot of people saying shipping is a possible problem....and as I would tell those who I worked with "if you come to me with a problem, at least offer a solution"......
In an effort to satisfy Smok's total recall , the Vendor's obligation, and the end users concerns about shipping the Groove back, I offer the following suggestion:
Smok wants to make sure no Grooves are left in the general population so it might be possible to let the end user take the Groove to a battery disposal site and turn it into them for disposal. The disposal site could give the end user a receipt (on their letter head) that clearly states the Groove has been destroyed and this receipt is signed by the person turning the Groove in to be destroyed. This documentation could then be sent to the vendor as proof the unit has been destroyed, thus avoiding the shipping issue while showing Smok that the unit was destroyed. The vendor could verify that the document was valid if needed by contacting the disposal company. This could protect the user, the vendor, and Smok from the posibility of a unit failing during shipping....
This seems to me as a way to satisfy Smok's intent to acomplish 100% recall, to satisfy the vendor's that the unit was destroyed, and the end user would not be exposed to any liability by shipping a unit that may or may not fail in transit...in other words it's a win-win for all involved....and saves shipping costs for the user and the vendor....
Just my thoughts hoog...I feel for all the grief this issue has caused throughout the food chain....seems alot of people saying shipping is a possible problem....and as I would tell those who I worked with "if you come to me with a problem, at least offer a solution"......
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Its Not 3 months old only 1 month (may 9th) and I paid twice as much for shipping than you did because I sent it in a box twice as big stuffed in bubble wrap. By the way you received it today and am waiting for a reply from Y'all even if its a phone call, my number was on the note.
Bill
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