After numerous unnecessary emails in my opinion, I may have gotten my issue resolved as well.
I requested a return label in one of my emails and their reply was instructions for the return and asked if I needed a return label. If not, here's our address.
Uh yes I need a label, that's why I asked for one.
I won't go into the agonizing minutia involved, but the last email said it was packed and being shipped.
The only redeeming issue was they claim they changed the color from gold to gunmetal gray at my request. We'll see.
I don't distrust them as a vendor and communication was pleasant when it arrived.
I'm just not sure squandering $250.00 worth of otherwise billable time is worth it to get a $65.00 mod I still had to pay for.
At least the Jury is out for now.
Was the return label a pre paid label? As wasn't specified to me, and as takes so long to get a reply, I just ended up paying to ship it back.
I didn't think their response was very good, I got a sorry for the inconvenience but that was it, like I said when I said it cost $7.05 to ship their mistake back to them, they just ignored it.
But if get the right mod, then it will be the end of it.