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Item in recent order is DOA...

Discussion in 'MyVaporStore' started by Firehawk77TA, Mar 28, 2017.

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  1. Firehawk77TA

    Firehawk77TA Premier Member Verified Member ECF Veteran

    Supporting member
    Oct 16, 2012
    Lowell, AR
    Hi MVS, I recently purchased an Innokin iSub APEX along with some atomizers and received them Friday 03/24. While preparing the APEX for use, I turned the top cap to reveil the fill holes as I would do with my Innokin iSub S. I noticed that it was somewhat more difficult to turn than my iSub S and found that once it was opened, it would not close to seal the fill holes. Can you assist? I would like to exchange this item for one that works properly. Thank you
     
  2. DB MICHAEL

    DB MICHAEL Supplier Associate ECF Veteran

    Aug 30, 2014
    New York
    Hello Firehawk77TA, I do apologize for the inconvenience. Please post or PM me your order number and I'll have someone contact you.
     
  3. Firehawk77TA

    Firehawk77TA Premier Member Verified Member ECF Veteran

    Supporting member
    Oct 16, 2012
    Lowell, AR
    Thank you very much
    Order# 1622892

    Sent from my SAMSUNG-SM-N910A using Tapatalk
     
  4. DB MICHAEL

    DB MICHAEL Supplier Associate ECF Veteran

    Aug 30, 2014
    New York
    Okay, I'll have one of our customer service representatives contact you via email. Thank you for your patience.
     
  5. Firehawk77TA

    Firehawk77TA Premier Member Verified Member ECF Veteran

    Supporting member
    Oct 16, 2012
    Lowell, AR
    Not a problem, thanks

    Sent from my SAMSUNG-SM-N910A using Tapatalk
     
  6. Firehawk77TA

    Firehawk77TA Premier Member Verified Member ECF Veteran

    Supporting member
    Oct 16, 2012
    Lowell, AR
    Thanks to you, Ben, & Michelle for your superb assistance. With a little guidance as to not break anything, I was able to break the top fill loose and now the APEX is working great. Although it is a precision fit, I'm good with that. Thanks so much!

    Sent from my SAMSUNG-SM-N910A using Tapatalk
     
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