As Promised, email #1 since Ludo's promise to answer all correspondence within "12 hours", sent to Janty at 7:41 PM last night, copied to Ludo's PM on this board at 7:45 PM. *Edit - Times are CST*
Hi,
I ordered a Kissbox classic on order #512 a while back. In February I asked for a warranty replacement atomizer to determine if the KB was not working due to faulty atomizer or USB passthrough. That was around Feb 8th. I was told the atomizer would be sent right out. That was over a month ago, with no further communication, updates, or much the less atomizer.
I even tried to make it easier, pre-ordering a Dura-C kit 2 days after along with some extra carts, Order #1796. I sent another email saying if it would save on processing to just throw it in the package. Again, no email, no communication, no status updates, nothing. And of course, no product. However, my money still went to Janty just fine.
Since then, I've had to find out what's happening by visiting a message board, not even tied to the company. I've had to sift through complaints to figure out if I have even a chance of getting the product I paid for. I've watched people complain about orders placed in March, nearly a month after mine, and yet still get theirs, and yet, nothing here.
I feel this has been a travesty of customer service. Now with the reviews of the issues of the Dura-C I'm not even sure if this is the right product for me. I've been way more than patient. I have not threatened, I have not called names, sent numerous emails or even been overly vocal in my complaints. I *used* to recommend Janty as the top end of e-smoking, in terms of quality and service. Now, I'm not sure.
I'd like to try the Dura, give it a fair shake, but right now, I'm so disappointed I'm not sure if it wouldn't just be better to get a refund and take my business elsewhere.
Convince me to stick with Janty. I'd rather that then a refund. If you cannot/will not, then please refund my purchase price for my order. I still would like the atomizer for my kissbox, as I still have and would like to use it again someday.
I'll wait to hear from you before making a decision, as well as copying this letter to PM's on the message board I managed to get news from.
Thank you.
, but yesterdays and today's kinda had to be here to catch it up. I was dissapointed, and as I said I would, I am not only emailing both Janty addresses, I am pasting the emails in Ludo's IM here on this board, as well as pasting the emails into a thread as a public evidence that it seems myself (and apparently others) are being ignored in this fiasco.
