Preloader, you might want to check your junk mail folder in your e-mail. Sometimes I get stuff in there that don't belong. I received my confirmation e-mail right away if I remember correctly and the device was shipped 2 days later. Arriving about 2 or 3 days from the time it was shipped. Wish I could say the same for my batteries though lol if I could have done it all over again I probably would have just purchased them from provape along with another charger even though i already have one.