This is what I have to deal with:
From our Skype conversation:
[12/24/09 9:35:50 AM] Linda (Kanger): ok . question 2: how he know the depth ? you can't get it by eyes only by machine can be done
[12/24/09 9:36:31 AM] DANIEL HENSCHEL: He used a digital caliper.
[12/24/09 9:36:59 AM] DANIEL HENSCHEL: That's the machine.
[12/24/09 9:38:56 AM] Linda (Kanger): what kind of machine /? he never complain the vapor ?
[12/24/09 9:40:36 AM] DANIEL HENSCHEL: He used a machine called a digital caliper. It measures very precisely. It is probably the same tool your engineers use.
[12/24/09 9:41:30 AM] Linda (Kanger): can you ask your client send us a pict about that machine ? we are quite curious about that
[12/24/09 9:44:39 AM] DANIEL HENSCHEL: So, are you telling me they do not have the same tool? What do they use themselves?
[12/24/09 9:45:57 AM] Linda (Kanger): i am just telling you : your client judge the depth by his eyes . and also it is impossible 0.02 and 0.15mm
[12/24/09 9:46:31 AM] DANIEL HENSCHEL: No, I am telling you he used a digital caliper.
[12/24/09 9:46:38 AM] DANIEL HENSCHEL: Give me a minute.
[12/24/09 9:51:46 AM] DANIEL HENSCHEL:
http://www.pursuitspt1.com/catalog/images/47257.gif
[12/24/09 9:51:57 AM] DANIEL HENSCHEL: That's the type of tool he used.
[12/24/09 9:53:11 AM] DANIEL HENSCHEL: This is a well-respected member of our forum. He is not a problem customer, he is not a trouble maker. He has always been helpful and reliable in the past. And he is not trying to get his bad cartridges replaced, he is just letting us know about a problem to be helpful
[12/24/09 9:53:32 AM] DANIEL HENSCHEL: I DO NOT APPRECIATE YOU CALLING OUR CUSTOMER A LIAR!!!!!!