Let's talk about the e-power

[dannoman]

The tube may not have their decal on it because at first we told them we'd rather have it completely clean of any writing on the outside of it as usually when they do it it looks cheesy. But as we looked at it we warmed up to it and changed our mind so They may have had a few where they started not to put the decal on outside and thats how that probably slipped through without a decal.

Yes the attys you get in the unit are a wide bridge SMOKtech 2.5 ohm atomizer. Wide bridge is of course what most vapers see as an improvement but in this case it may not be as compatible with the SmartCarts because of the issue you brought up. In that case you would just want to keep an atty in rotation that you use for the allowance of a SmartCart.

I actually have a titanium one in my office I used for photography when we had the release of these. So I can send you the tube and cone from that : )...and you can ever say that your Titanium one is a celebrity......your order did have black on it, thats why we sent it to you, but go ahead and keep it as a spare.

Dan I'm confused mine isn't the titanium one that laurae and Dan have and it isn't the black one that is sold it doesn't have the ego rubbery black feel or the e-power logo? Its very very hard to thread I think I might have gotten the promo model by accident, or the wrong box shipped to me, not quite sure what I have in all honesty, but it doesn't match the black one...Its quite ok I don't like black much......I swear my luck just stinks

I spend literally hours working on figuring out the design and I think they need to lengthen the power source center pin this would allow for a better fit of the atomizers, cartomizers, ce2's ect that are currently on the market to fit without having to adjust them. A simple thing that makes a BIG DIFFERENCE especially when it comes to new users.

What might be helpful to all is....1 the smartcart doesn't work because the atty is a wide bridge atty it simply hits the plastic not the wicking material....2 a 306 atty and just about any atty will work if you use a small flathead screwdriver, like for eyeglasses..... place it between the center part of the atty and the side pry it up just a bit that will allow it to connect to the power source without having to be thread down so far......you might have to do this every time you go to put ANY new atomizers, cartomizers, ce2's ect on the unit.....3 If your charger goes red....flashing red...green then your battery IS charging (this information is from the maker of the charger) I personally tried the screwdriver thing or I wouldn't have wrote about it...the atomizer I used was some cheap one I thought was a dud but its center pin was so far recessed it didn't work on my ego LOL go figure

From what I read Laurae you switch thing might be a dud....if you want Dan you can send me the cone and tube (titanium please I don't like black LOL) and laurae the center switch out of one of the kits...yeah I KNOW I'm a ROYAL PITA!! ok thats it I need sleep I was starring at ego's and the e-power for hours trying to figure all of this out I sure hope it helps....Dan if you would mention the design thing to the manufacturer I'm sure it will save many venders call tags refunds and headache's on such a simple fix...Just look at the regular ego and the e=power together you will see the difference in height of the center power source pin GOODNIGHT ALL

 

[keelalagirl55]

Thanks Danno for all the info and clarification! Very good to hear that your supplier is so very gungho and excited about their products....makes for 2 things.....superb products and excellent service!

 

[Lauralie]

I honestly thought they would want to know any issues we were having. And I am very excited cause I finally figured out what everyone meant about using a screwdriver on cartos to lower the contact!!!!

Right now I am playing with the batteries and charger...I wiggled the battery around and it will change from green to red depending where it's at and at one point it blinked between red and green continuously.....so what's up with that...am I close to figuring something out?

 

[pineappledan]

I honestly thought they would want to know any issues we were having. And I am very excited cause I finally figured out what everyone meant about using a screwdriver on cartos to lower the contact!!!!

Right now I am playing with the batteries and charger...I wiggled the battery around and it will change from green to red depending where it's at and at one point it blinked between red and green continuously.....so what's up with that...am I close to figuring something out?

green means either fully charged or no connection. red is charging, red-green blinking means almost done.

 

[Lauralie]

If its DOA on ya Laure you can send it back but one thing on these...the ICR 14650's have a flat top and its easy to put them in backwards and you can fry the switch....not sayign this is what happened to you...reason I bring this up is because I once slipped the batteries in myself backwards - it won't kill it right away at all but if they are left in there for any length of time. One guy that emailed in had done that same exact thing but nice thing about it is we have the spare kits where you can get just the cone, body tube and switch for a pretty reasonable price....we'll try to have each individual part available sperately later...

On atties that may not work the contact for the ePower, while it is good can be a little lower set...if you have a problem atty or cartomizer you can actually look under your atty or carto and adjust the atty/carto's pin down a bit to help it make better contact....

edit: also with some lower ohm atties, the epower has a pcb board and sometimes will not work with them due to overload protection in the PCB...its not recommended to go below 2.0 ohm on these although some have said they can use down to 1.5 but that could be that although the atty is rated at 1.5ohm it actually may be higher ohm rated when placed on a meter...I have used mine successfully on our dual coil cartomizers that have an effective ohm of 1.5-1.6 but each individual coil in those is at 3.2 ohm...

I bought some 2.0 but haven't been able to use it since I got them. FINALLY figured how to lower the contact on the cartos

As far as leaving them together for too long....nope...keep it apart...never leave batteries in something not being used.

And yes both batteries but I am working with them testing the charger, etc right now

 

[Lauralie]

How do you reset the pcb ? I don't think it's the batteries

 

[pineappledan]

How do you reset the pcb ? I don't think it's the batteries

I don't think you can... pcb stands for printed circuit board.

 

[Lauralie]

Ok....both batteries double checked....blinked green..red back and forth then went green....so I would assume they are fine but put them in the case...screw on the top....nothing.

Danno please understand I am not complaining (I dont look gift horses in the mouth) just trying to figure it out. What do you suggest? Should I just buy a new part...the one with the button on it to see if it's the problem?

 

[dannoman]

Pm'd you : )

Ok....both batteries double checked....blinked green..red back and forth then went green....so I would assume they are fine but put them in the case...screw on the top....nothing.

Danno please understand I am not complaining (I dont look gift horses in the mouth) just trying to figure it out. What do you suggest? Should I just buy a new part...the one with the button on it to see if it's the problem?

 

[Lauralie]

Pm'd you : )

Got it and thank you....like I said though if it's something I did make sure and tell me!

 

[SmokingRT]

Danno,
I know I pmd you this question as well but I thought I would throw it out here to help others also. IF I got one of the early models where the connection is to low ..... what replacement part can I buy and what is the $$? Thanks as always

 

[pineappledan]

Danno,
I know I pmd you this question as well but I thought I would throw it out here to help others also. IF I got one of the early models where the connection is to low ..... what replacement part can I buy and what is the $$? Thanks as always

I got this one. right now danno only sels the replacement kit, tube, button and cone for 21.95. you can get just a replacement button from madvapes for 12 bucks but for another 12 bucks you'd have another tube and cone for a possible future bling-a-thon.

Or would a 510 to 510 adapter possibly do the trick????????????

 

[SmokingRT]

BLING A THON YOU SAY..... oh wait I thought you said I thong I was looking for the girls....oh well. Yeah bad got back to me I forgot it was a holiday..... here in hospital land there are no holidays. Stuinking patients insist on getting sick even when the calander says I shoudl have off....lol

 

[keelalagirl55]

BLING A THON YOU SAY..... oh wait I thought you said I thong I was looking for the girls....oh well. Yeah bad got back to me I forgot it was a holiday..... here in hospital land there are no holidays. Stuinking patients insist on getting sick even when the calander says I shoudl have off....lol

It's all in their head on holiday weekends....give them an tranq and call it a night

 

[dannoman]

If you have one where the pin is lower recessed and its causing you issues we can exchange it. The key word is EXCHANGE : )

We would need to get the old switch back and then we can send out a replacement switch. Most of these have worked fine but this is IF you do have an issue.

Danno,
I know I pmd you this question as well but I thought I would throw it out here to help others also. IF I got one of the early models where the connection is to low ..... what replacement part can I buy and what is the $$? Thanks as always

 

[dannoman]

Hopefully later we will be able to offer up parts separately... thanks dan

I got this one. right now danno only sels the replacement kit, tube, button and cone for 21.95. you can get just a replacement button from madvapes for 12 bucks but for another 12 bucks you'd have another tube and cone for a possible future bling-a-thon.

Or would a 510 to 510 adapter possibly do the trick????????????

 

[pixiedust]

I got my e-power from another vendor, but it's awesome. Anyone having trouble with theirs might want to try a different charger. The one that came with my kit showed the batteries charged and they weren't, they were DEAD. Put them in a TR-001 overnight and everything was fine!

 

[dannoman]

TY pixie--I've had success with the charger I have with my test unit. but it is open on either side so it can have a tendency to be a bit looser at contacts. If you insert it in to the charger and you know the batetry is dead then fidget the battery until you get the red charging indicator light.

Also when charging make sure the postive contact is at the business end of the charger, which would be top-wize. The manual is actually well-illustrated so refer to the manual if you have any confusion about that.

I got my e-power from another vendor, but it's awesome. Anyone having trouble with theirs might want to try a different charger. The one that came with my kit showed the batteries charged and they weren't, they were DEAD. Put them in a TR-001 overnight and everything was fine!

 

[SmokingRT]

If you have one where the pin is lower recessed and its causing you issues we can exchange it. The key word is EXCHANGE : )

We would need to get the old switch back and then we can send out a replacement switch. Most of these have worked fine but this is IF you do have an issue.

I will totally send you the one I have ....crap but that leaves me without my 3.7v regulated vape. If I promise to put it in the mail monday can you put mine in the mail monday also PLEEEAAAASSSSSEEE? I am addicted to the e power but I am running low on the fluxos and they are the only ones that make contact. If you need my addy to send it to let me know I will pm it to ya.

 

[Dark.Angel]

Hi DA - I spoke with manufacturer directly in the factory tonight. Chris and I take seriously if there are any issues as we have to deal with customer service and it takes alot of our time if there are issues so we do try to stay on top of things and we are usually up in the wee hours solely so we can communicate with China because of the time difference. But I told him that many people are happy with them but there are obviously issues with some of these for some people - that they get hit and miss on some attys or cartomizers and, that this shouldn't be, so I understand what you are saying and I do full-heartedly agree with that.

Believe me Dan I'm very aware of the amount of time running a business is. I had my own company I DO KNOW you eat, sleep, drink, and dream work, I read allot of wonderful reviews and I'm warming up to mine, Yourself and Chris have ALWAYS taken care of and issues immediately. My e-mails and my post are always rather long in length and filled with multiple question and I have ALWAYS gotten the answers expeditiously. I have loved ones overseas so I know hoe exhausting the time difference issue is. Please understand my concerns were geared to Got Vapes, having owned my own company I'm well aware of the massive problem a minor issue can turn out to be.


He showed me on cam that they did lift the pins but I told him obviously we have some that were still with the old batch with the lower pins, not all, so he is going to send some replacement switches with the adjusted pin length from their most recent manufacturing runs so, in case you are having these problems, we can exchange. We already were in the process of getting an extra padding of these to do this but I asked him to try to make sure he gets these in our latest shipment of stock going out today.

WOW I'm shocked I figured it out...That is fantastic news I'm so relieved and I'm impressed that they did the right thing..Hopefully after the new switch is on I think everything will go smoothly.


So hopefully in 3-4 days we can exchange it out for you. We do need the old ones back, they are asking us to send so they can check the situation. And we _want_ to send them back so they can understand any issues, it will cost us a bit to send back to China but we really believe in the product and we have had some great initial reaction and reviews on it but we want it to be refined to be the best it can be of course. They actually take enormous pride in what they do at SMOKtech, they are a young and eager company that is innovating and very into their product. I've rarely seen a Chinese e-cig company take so much pride in what they do as you can attest in something as little as the packaging for this product. They have even hired us to basically help them make some promotional videos for some of their products - they seem very much different than many e-cigartee suppliers on the mainland. This product has only been out about a month and sometimes these things do need refinement in an early stage.

Just one note of interest, they couldn't hardly believe some people had issues and I found out why. They mainly tested with their dual coil cartomizer and their own atties. The stem for their 510 connection is a little longer than you see with many 510 connections so they sort of had it adjusted for that when they were tooling and testing these.

No problem I will return it. I'm going into town tomorrow, you will probably receive it at about the same time you receive the replacement parts. I know both you Chris at Got Vapes take alot of pride in your company's reputation for ONLY the best will do, just yesterday on youtube I responded to someone who was irrate that the proposed release date for the Vortex was delayed (Due to issues) I responded by saying I would gladly wait for a product that is perfect and up to the high standards of Got Vapes, then receive a product that is substandard just so I got something , good things come to those that wait. As for the SMOKtech I have no boubt in my mind they are going to rock the vaping world, the design and pricing of this 3.7 Mod device is simply FANTASTIC, finaly a affordable Mod has hit the market. I'm well aware how difficult it is for a new company to not only design but manufacture on a large scale. As you stated they tested it out on their brand of products which have a longer stem, that explains it, this issued was just a lve and learn lesson what every new business encounters.

Last Note: I just wanted to clarify the post I wrote. I purposely played Devils Advocate it was meant as constructive criticism. The American consumer is demanding they also tent to kill the messenger, were conditioned to blame the merchant not the manufacturer. I asked in you would talk to them because I think this e power Mod is going to take off, well it already has and a simple design flaw can ruin the reputation of the company along with the vender who sold it...It was my hopes to prevent this and I can't thank you enough your professionalism it is refreshing. I'm so pleased they have realized and are in the process of correcting before too many got out. Having my own business I too dealt with specific manufacturing company who I felt had the same honor, pride in product, and moral that myself my partner and my company were known for, your reputation in the sales world is a key factor for success