Merged old sticky threads (7)

[yokidd20]

Wow, I feel lucky? I have never had any issues with Janty USA and I am sorry to hear that you guys have. They have been really good about everything they have done so far and I love doing business with them, Jeff has been great to me and although sometimes my e-mails don't get responded to immediately, I have patience and wait a bit and it hasn't taken Jeff more than 2 days to e-mail me back and most of the time he e-mails me immediately. Even through all of the bashing, I would like to thank Jeff for doing his best. Please just have patience folks, its a tough business.

 

[Kendra]

I received a call from Jeff concerning my post to this board.

In summary, he was quite mad. .

This doesn't seem quite fair of you to post all this. You are talking about a problem that that has been resolved in just 3 days or so-- how can you even say there is a problem? You bought the item, he sent an email, you didn't get it because some things DO get lost in cyberspace, and he MAILED the items-- ON TIME!!!

How can you criticize him for this? Some criticism is worthwhile and needed, but you seem to just want to add fuel to the fire for no reason. You THOUGHT you had a problem, but you really didn't. You're acting like you did, though, and you're acting really unreasonably, imo.

You sound as if being "right" and validated is more important than being fair. I don't think you sound like a nice person at all, cd.

 

[1010chrissy]

as I said before, my advice to Janty is this: You can bend over backwards for a customer, but I wouldnt bend over forwards! Cant please them all.

 

[BiteMe]

I think the fact that Janty shows all posts without deleting them, in itself shows that they are not a "rip off company". There are quite a few suppliers here that will delete negative posts, not to mention an entire thread. This thread has gotten quite nasty at times, but Ludo and Jeff have left it up. That says alot about their character and integrity to me.
I am by no means saying that if a supplier deletes a thread he's a rip off. Please don't misconstrue what I'm posting here.
I just wanted to point out that Janty doesn't seem to be afraid of hearing about a lapse in service. Maybe they'll use these posts to improve their responses and service.

 

[1010chrissy]

I think the fact that Janty shows all posts without deleting them, in itself shows that they are not a "rip off company". There are quite a few suppliers here that will delete negative posts, not to mention an entire thread. This thread has gotten quite nasty at times, but Ludo and Jeff have left it up. That says alot about their character and integrity to me.
I am by no means saying that if a supplier deletes a thread he's a rip off. Please don't misconstrue what I'm posting here.
I just wanted to point out that Janty doesn't seem to be afraid of hearing about a lapse in service. Maybe they'll use these posts to improve their responses and service.

But when they delete negetive posts it sure does look like they have something to hide to me anyway.

 

[J3553]

my stuff shipped a little late, but i got over it. maybe things could have been handled a little better and maybe they should change the shipping estimate on their site, but it's really not a big deal. mistakes happen. life goes on.

i've spent years in customer service, and i can tell you the customer is NOT always right. the customer is often a stupid ......., and they should be treated as such.

 

[arv]

i've spent years in customer service, and i can tell you the customer is NOT always right. the customer is often a stupid ......., and they should be treated as such.

I run my own company and oh-so-many times I regreted sticking to the "customer is always right" rule. I often realized that had I turned down an annoying client, I'd earn more money and save a lot of nerves in the time I had to spend fighting over every single detail or going back and forth with some minor changes they kept changing their minds about...

In my book, if I want something now, I go and buy it in person. If there's no way to do that, I accept there might be delays.

I do understand that if a site states they'll ship within 1 workday, they should hold up to it - or change that statement. But come on, in real world sh*t happens.

So for Ludo and Jeff here's my advice - just put on your website that 99% of orders gets shipped within 1 workday. The other 1% gets freebees for waiting.

 

[1010chrissy]

the customer is often a stupid ......., and they should be treated as such.[/QUOTE]


that comment is hillareous!! Sometimes the best comedy is based on fact. To funny

 

[DisMan]

I run my own company and oh-so-many times I regreted sticking to the "customer is always right" rule. I often realized that had I turned down an annoying client, I'd earn more money and save a lot of nerves in the time I had to spend fighting over every single detail or going back and forth with some minor changes they kept changing their minds about...

Bad customers cost the good customers money. Prices go up because of these people.

 

[JJames68]

I was scared to order from Janty, but I ordered anyway. I got my order 3 days after ordering and have been enjoying everything they sent me for the last few days.

Sounds like it is hit or miss with Janty. I see lots of happy customers, and a few un happy.

The thing is, the un happy tend to post more than the happy.

I too was scared to order from jantry because of the payment thing, but got all my stuff fine, no issues

 

[busted7]

I also agree that it's a good thing that jeff and ludo leave the negative comments up on this thread. Because of this, anyone who has read through the entire thread can see that although people have had issues, they have all been resolved. Maybe they haven't all been resolved as quickly as wanted, but they do get resolved.

To the last guy with a complaint - Jeff actually called you to resolve the problem (something he's done for nobody else in this thread) and I'd imagine he tried to explain what happened and you answered by being a self-righteous .... I'd cuss you out too, and probably pee in your janty juice to make it extra special for you.

 

[bigeyes]

As for me not receiving responses in a reasonable time to my requests to get a status on my order, Jeff blamed this on the fact that he gets so many emails he cannot respond for several days. I think this is just a cop out and is due to his failure to create a email system that will keep up with the amount of emails he is receiving.

The person I have been dealing with actually told me he doesn't check his email regularly, but then insisted he did his best to make me a happy customer. What's the point of a contact email if you don't check it? And this is his best?

I feel like I'm in an Abott and Costello bit.

Here's a hint....when you can't keep up with your customer service emails, hire somebody.

 

[bozex]

Jeff or Ludo,

Please reply to my email (order #1985). I hope by posting it here, I will get a little more attention.

First email were sent about two weeks ago without any reply:
"Hi Jeff,
I received the order from you late March. In that order I bought a Janty portable charger. When I placed the order, I never knew that my dura-c manual batteries wouldn't fit in the portable charger until I received the order in the mail. I didn't want to bother emailing you about that because that time you didn't have any other type that would fit dura-c and also that time you were slammed with hundreds of emails regarding the shipments of the dura-c. Now, I just realize that you carry a different portable charger (Janty PCC) that can accomodate the dura-c. I'm wondering if I can get mine replaced with that one since I don't have any use of the portable charger that I have right now. I never use it at all and it is in perfect brand new condition as you shipped it to me. Please let me know."

I was one of the first customers who placed the order as soon as you put the dura-c on the website. At that time the PPC charger didn't mentioned anywhere that it wouldn't support Dura-c batteries.

Second email were sent through your website a couple of days ago and still waiting for a reply.
I think both my batteries are dead. I don't get any vapor at all. Or maybe my atomizer are messing up. I don't really know since none of the combination of battery and atomizer work at all. No heat or vapor produced at all. They both stopped working within three days of each other.

Your prompt reply is greatly appreciated.
Peter.

 

[bigeyes]

i've spent years in customer service, and i can tell you the customer is NOT always right. the customer is often a stupid ......., and they should be treated as such.

True.

But many of us here have legitimate complaints about Janty completely ignoring their customers and flipping attitude when they are called on it.

One of the best customer service people I ever worked with was unfailingly polite when dealing with the worst jerks on the planet, and she always made them look worse in the process when they were trying to make a scene. It's an art.

Maybe it's just me, but when I worked as a bartender, I noticed smokers were my best tippers. They also were the quickest to notice someone who fell down on the job when it came to customer service. They're used to paying for their pleasures, and if someone screws up they're more than happy to take their money elsewhere. They're also not shy about spreading the word, good or bad.

I'm seeing this reflected in the e-cig market...if you don't want my money, someone else who cares about keeping their customers does. (shrug)

 

[bigeyes]

My atomizer arrived today and it smokes like a champ.

Now that it's working, I love the product itself, so while I think Janty's customer service needs some work, I will hand it to them...the kissbox lives up to it's promise once you have all the working parts.

 

[Argent009]

Since this thread has gone on to 14 pages and started with my complaint I feel compelled to re-post what I wrote as a response to JantyUSA in this thread on page 6 after things were straightened out. I believe it's important and I don't know if anyone even read it, therefor....

I must take this time to apologize to Janty-USA for this posting, they did indeed issue me a FULL refund (I didn't even request that, simply either the delivery of the remainder of my order or a partial refund for what I did not receive) but they refunded me in full for ALL of my orders. Clearly there were mixups here, it is true that our paypal account IS a different email address than the one I was contacting them from. Like many people, there's more than one person in this household and we use more than one email address for various things. The paypal account is a different account from the one I use to corrospond, so the names are different but they are all from the same household. In any case I apologize for this clearly misleading posting. Janty has cleared this up completely and to more than my satisfaction.
__________________

 

[sherid]

Jeff does read his emails. A couple of months ago, I made an error and paid twice through PayPal for the same item. I emailed Jeff, and within a day he issued a refund through PayPal.

 

[ArizonaVapin]

I have placed 4 orders with JantyUsa and can say that I am very pleased. All 4 orders were about 3 times faster than JC in shipping. 3 out of 4 shipped the very next day. The 4th didn't because I sent them an email about 2 atomizers that I needed an exchange on. They also didn't have the liquid that I ordered in stock. I will admit it did take them a full 24 hours to contact me. But when they did, I agreed to try a different liquid instead and they said they would ship me the 2 attys with this order without recieving the defective ones from me first! Along with that, I also recieved a free 5 filled carts for my Dura in the flavor that I wanted the liquid in!

I don't know many companies with customer service that is this good in or out of this industry. I am not a fan-boy either. This is just my personal experience dealing with this company. They will definitely get future business from me.

THUMBS UP FOR JANTYUSA!

I can't believe this site is allowing a clear ripoff company to have any space on here to try to steal from more people. I know I am FAR from the only one who has been ripped off by this company. On 3 different orders.

Problems started when the site REFUSED to allow me to put my correct state into the order form. No matter how many times I'd put Philadelphia, PENNSYLVANIA, it always changed it back to ALABAMA. I contacted them about that at least 10 times and they never fixed it.

I ordered a Kissbox Extended Classic, the most expensive eCig I've purchased to date. So far I've still only gotten a partial order there with lies about the rest of it being shipped many weeks ago.

I ordered the Dura-C and that took two and a half months to arrive, with one incorrect atomizer.

I ordered cartridges for my Kissbox, those have never arrived and it's also been well over a month.

They aren't listed with the Better Business Bureau, Reseller Ratings or anyone reputable to file complaints through. So I'll have to file a PayPal complaint and attach a complaint to my associated credit card or bank (I forget which I used).

This company is IN NO WAY REPUTABLE. If you trust them, you're asking to be ripped off!

I wish they WERE reputable, because the products themselves are very nice indeed. But if I can't get supplies for them and I'm only going to get partial orders, they could be made out of solid platinum and diamond encrusted and it would not matter.

 

[Ludo]

The Technofogger t-shirts are due to arrive in Holland on 2 JUNE.

We can send one box for UK technofoggers to a contact person in the UK
We can send one box for USA technofoggers to a contact person in the USA

Kate or anyone from Technofoggers, pls send me 2 adresses to forward the boxes, tx!

 

[Kate]

Ok Ludo, we've seen this message and will get back to you when we sort ourselves out.

Thanks.