without any notice before ? i hope harry is really on vacation and nothing bad happened to him. 
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He leaves on friday and will be back on the 10th but we are moving stock around, so he needs time to organize stuff.
ouch, looks like i will not be one of the 1st with a dura adpater then.
anyway, i wish harry a nice relaxing time
anyway, i wish harry a nice relaxing time
If that was for me, I already filled out the form on jantyshop.com, but haven't gotten any reaction at all!
I was just wondering if the lack of a reply meant that jantyshop have not yet processed the claim, and that i would have to wait till after the 20th.
My email is clavit (at) gmail (dot) com.
OK Thanks.
I got an email from Harry at Jantyshop last night, and he will sort out my problems.
By the way, going by the text on the website, there is no way of figuring this out. The only obvious way to make a warranty claim is via the claims form. The only two email addresses on the site are info and dispatch, and dispatch didn't really seem right to me for a warranty claim.
Either way, my replacement Stick is being sent
Thanks for your assistance!
B*gger I was hoping to get a Janty stick and dura adapter before 7th of august
I ordered the Janty Dura-C. I had to wait 2 weeks before it was finally shipped. Another 9 days in transit. Longest wait of my life. I admit i was getting very impatient at the end of my two week wait. Their website listed the item as in stock, and i did not receive an email telling me i had to wait 2 weeks. My last email to Jeff was an ultimatum. Ship the product, or refund by wednesday. That was a monday. Wednesday morning i received notification my product was shipped.
My only advice is to email Janty before you order & confirm the product will be shipped out immediately, if it's in stock. My advice to Janty is to update your website more frequently.
Quick Dura-C Review: I love it. By far, hands down, the best product on the market & well worth the wait/money. Jeff & Nathan have emailed me back within hours whenever i've needed help since my first order. Very pleasant to deal with. Very impressed with everything. Packaging, batts, atty's, carts, charger. Everything works. This is a month ago. I'm still using the first of two atty's.
I was going thru 901 atty's every 7-10 days.
Disposable & cheap, or Durable & reliable. You decide.
I also ordered the dura-c usb passthru. Not that impressed. The pass-thru will not work without the 3.6v battery. Sure it's cool to have that portable power, but if i really wanted that, i would just order another spare battery. My 901 usb delivers 5.18v, which produces tons more vapor, than a 901 battery. The 3.6v dura-c passthru only delivers 4v, because it's only drawing power from the battery & not usb. Significantly less vapor than my 901 passthru. Hopefully Janty will manufacture a usb pass thru that's switchable from direct usb power, or battery power.
Make a long story short. DO NOT, I REPEAT..DO NOT be discouraged about ordering from JantyUSA. These are good guys, top of the line product & i plan to order from them again, and again, and again. I have no problem investing in this company. As you can see they are well on their way to manufacturing some very cool new devices in the very near future.
Janty is the club you want to be in.
Peace.
My only advice is to email Janty before you order & confirm the product will be shipped out immediately, if it's in stock. My advice to Janty is to update your website more frequently.
Quick Dura-C Review: I love it. By far, hands down, the best product on the market & well worth the wait/money. Jeff & Nathan have emailed me back within hours whenever i've needed help since my first order. Very pleasant to deal with. Very impressed with everything. Packaging, batts, atty's, carts, charger. Everything works. This is a month ago. I'm still using the first of two atty's.
I was going thru 901 atty's every 7-10 days.
Disposable & cheap, or Durable & reliable. You decide.
I also ordered the dura-c usb passthru. Not that impressed. The pass-thru will not work without the 3.6v battery. Sure it's cool to have that portable power, but if i really wanted that, i would just order another spare battery. My 901 usb delivers 5.18v, which produces tons more vapor, than a 901 battery. The 3.6v dura-c passthru only delivers 4v, because it's only drawing power from the battery & not usb. Significantly less vapor than my 901 passthru. Hopefully Janty will manufacture a usb pass thru that's switchable from direct usb power, or battery power.
Make a long story short. DO NOT, I REPEAT..DO NOT be discouraged about ordering from JantyUSA. These are good guys, top of the line product & i plan to order from them again, and again, and again. I have no problem investing in this company. As you can see they are well on their way to manufacturing some very cool new devices in the very near future.
Janty is the club you want to be in.
Peace.
oh my jesus, i have enjoyed this thread lol...
no, i have no beef with janty, and i'm actually going to order a stick, but seeing the "this thread sucks" comments by the supplier made my day.
thanks for the laugh at your expense! expect an order within the next week, and i hope you can take my comments in good humor.
no, i have no beef with janty, and i'm actually going to order a stick, but seeing the "this thread sucks" comments by the supplier made my day.
thanks for the laugh at your expense! expect an order within the next week, and i hope you can take my comments in good humor.
My experience with Janty has been quite the opposite that this whole thread seems to indicate. Janty USA has always gotten my orders out in a timely manner, and have gone over and beyond when it comes to warranty issues. I will continue to buy from them.
Well, did you double-check, maybe you were ordering from Janty UK. How did you pay?
I have been waiting almost 2 weeks for a replacement battery to be sent. They said they would send one right out but have yet to see it.
While I like most of their products and quality, I feel the service and ordering is worthless. You can only throw in a few carts so many times to make everything better.
While I like most of their products and quality, I feel the service and ordering is worthless. You can only throw in a few carts so many times to make everything better.
Janty did have some problems not too long ago with shipping, supplies, communication. I was ready to write them off and was not pleased.
However, over the past month or so they are definitely winning me back, perhaps even towards being a loyal customer. It seems to me they have clearly responded to the complaints and are working hard to correct any problems with customer service.
However, over the past month or so they are definitely winning me back, perhaps even towards being a loyal customer. It seems to me they have clearly responded to the complaints and are working hard to correct any problems with customer service.
Ya know its funny you never hear but maybe 25% of all satisfied customers but you always hear 90% of all unsatisfied customers. Just food for thought.
I have a dragon m401 while it meets my needs i want something with way better battery life. i plan on ordering the JS V2 when the money comes in and the reason i chose it is because of my little formula at the top of my post. and also the statements from Jeff And Ludo that they will not delete negative posts, i respect that immensly(sp?) the one thing that turns me off about a supplier is when i see posts deleted by the supplier themselves and not the user. It makes me wonder, what are they hiding? Janty obviously has nothing to hide, laundry is laundry- clean or dirty- its still the laundry
I have a dragon m401 while it meets my needs i want something with way better battery life. i plan on ordering the JS V2 when the money comes in and the reason i chose it is because of my little formula at the top of my post. and also the statements from Jeff And Ludo that they will not delete negative posts, i respect that immensly(sp?) the one thing that turns me off about a supplier is when i see posts deleted by the supplier themselves and not the user. It makes me wonder, what are they hiding? Janty obviously has nothing to hide, laundry is laundry- clean or dirty- its still the laundry
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