Merged old sticky threads (7)

[1010chrissy]

Ya know its funny you never hear but maybe 25% of all satisfied customers but you always hear 90% of all unsatisfied customers. Just food for thought.

I have a dragon m401 while it meets my needs i want something with way better battery life. i plan on ordering the JS V2 when the money comes in and the reason i chose it is because of my little formula at the top of my post. and also the statements from Jeff And Ludo that they will not delete negative posts, i respect that immensly(sp?) the one thing that turns me off about a supplier is when i see posts deleted by the supplier themselves and not the user. It makes me wonder, what are they hiding? Janty obviously has nothing to hide, laundry is laundry- clean or dirty- its still the laundry

yes you should see how many posts Totally Wicked deletes. I know this from experience. they are crooooked!

 

[CalPilot89]

I ordered a JS on friday morning and within a few hours received an email that it was shipped. I also ordered 4 extra batteries and a charger.. Can't get much better than that!

 

[DisMan]

Ya know its funny you never hear but maybe 25% of all satisfied customers but you always hear 90% of all unsatisfied customers. Just food for thought.

Actually, the rule is that you only hear from 10% of your unsatisfied customers. The 80/20 rule is that 80% of your time is spent on 20% of your customers.

 

[jboze]

Actually, the rule is that you only hear from 10% of your unsatisfied customers. The 80/20 rule is that 80% of your time is spent on 20% of your customers.

Actually, the 80/20 rule is related to sales not complaints. 80% of your sales come from only 20% of your customers. Pareto principle - Wikipedia, the free encyclopedia

Working retail for several years during college really enforced this belief for me too.

 

[DisMan]

Actually, the 80/20 rule is related to sales not complaints. 80% of your sales come from only 20% of your customers. Pareto principle - Wikipedia, the free encyclopedia

Working retail for several years during college really enforced this belief for me too.

Actually, when you read that link, both are correct.

"The Pareto principle was a prominent part of the 2007 bestseller The 4-Hour Workweek by Tim Ferriss. Ferriss recommended focusing one's activities to those 20% that contribute to 80% of the income. More notably, he also recommends firing the 20% of customers who take up the majority of one's time and cause most trouble.[14]

 

[6606j]

i was just trying to say that a satisfied customer usually does not feel the need to look for an outlet to say anything but a dissatisfied customer, has reason to look online for solutions, vent, or otherwise complain. you are more apt to hear from someone complaining than someone who is satisfied.

in other words the best compliment usually is the one you never hear

 

[Shelbeethehmmrgirl]

I am A very nervous Janty First Time customer even before reading this thread. I made my payment Thu, Aug 13, 2009 at 5:24 AM for a Janty stick set, I did include my order number with the paypal transaction. They are showing in stock and the site states it will be shipped the next business day. As of this moment I have received no payment conformation email or notice my item has been shipped. The site is showing that there are still sets available. Sent an email out to Helpdesk@janty.com per the instructions on the email for questions on Fri, Aug 14, 2009 at 4:45 PM. I have as of this moment received no response. This makes me very nervous. I would like at least an automated response saying you have received my email or something. I will wait till Monday afternoon if I have still received no response I will Have to take time to contact them by another means to get information. I do feel that I was misinformed by the site as my item did not ship on the next business day. I was looking to support an american business but the china supplier I used provide way better customer service than I feel I have received at this point from Janty USA. Hopefully this situation will turn out ok I would hate for what I see as a great product go downhill due to bad customer service.

 

[Ethan_Janty]

Shelbee,
I understand you may be nervous, but rest assured, I will take care of you. It's most likely that we already shipped your order out on Friday, but I am not in the office on the weekends, so it will be Monday before I can be certain. Also, by 4:45PM on Friday, we were no longer in the office, that is why your email has not been responded to. Have you checked your spam folders to see if the shipping confirmation email may have ended up there? We email all of our customers once their order is shipped, but for one reason or another, only about half of them get the email. Feel free to contact me personally Ethan@Jantyusa.com as I am responsible for customer service and will be the one you are dealing with.

Ethan

 

[Shelbeethehmmrgirl]

Thank you very much Ethan. Taking the time on a weekend to calm a nervous first time customer says alot about your dedication to your customers. I am sorry I thought you were located in the Mountain time zone and my email that was mailed was at 2:45pm MDT, 4:45 EDT. If I can make one suggestion, maybe just put a vaction message on the email says thank you for your message we will respond as soon as we can. Takes 5 minutes and really would have calmed my nerves to know the message reached a mailbox. Looking forward to receiving my Janty Stick and placing further orders.

 

[derick]

It was prob a website script error, doesn't mean there trying to rip you off jeeze

 

[Kelemvor]

hey, whatsup ? still moving cartoons ( ) ?

after the vacation sign vanished a few days ago i sent some warranty emails, still no answer. tried through web interface and thunderbird.

i hope you lot gets back to us very soon.

for dura adapter i can go now to a german shop. overtime it really seems you don`t really care anymore for the european customers.

this post may seem as a rant, but as i see it, you already lost a lot of customers, because your current lack of service.

currently i have this problem devices:

order number 5757 : 1 defective Stick Atomizer
order number 5757 : 1 bad manufactured hard drawing Stick Atomizer
order number 5757 : 1 defective Stick body
order number 7397 : 1 defective Dura Atomizer

i hope your vacation is really ended on 20th
but i find it rather frustrating that other people get their orders shipped already, but warranty claims did not get any answer.

 

[Ethan_Janty]

Hey folks, JantyUSA.com is back up and running. NEW WEBSITE! Check it out!

Ethan

 

[Ethan_Janty]

OOOPS! Give me a few minutes!

 

[RenaissancePuffer]

Like the new look, much better!

 

[gpdo24]

Looks Great
When's the celebrate the new site sale?

 

[Stonerman33]

Placed a mock order for some TAWA atty's and some e-cigar batteries for my stick to estimate shipping, tawa's are priced at $8.95 i think and batteries at $3.20 each but when placed into my cart, the atty's show a cost of $9.46 and the batteries come up as $3.46. Not sure what the deal is.

Nate

 

[ramblingrose]

Good job!

You might want to make one tiny tweak, as you've got your cartridges in childproof bottles and your liquid coming in 5 individually sealed cartridges.

 

[Ethan_Janty]

LOL...oops, yes there is still quite a bit to be tweaked. There is still much content to come as well. Thanks for the heads up!

Ethan

 

[nicosnack]

Oh oh. Kissbox Twin?? Kissbox is my "at home" 'rizer.

Definitely a better look. Congrats!

 

[ramblingrose]

There is still much content to come as well.

Ethan

Looking forward to it! Maybe some news about the Cameo and Hookah?