I have very mixed feelings about the post office. Most of the time, they do a very good job. But when they screw up, it can be pretty major.
long story to follow
When I was 20 years old, I lived in an older house that had been converted into four apartments. Two downstairs, and two upstairs. I lived downstairs in the back, and there was a family who lived in the front. One of the reasons I'd moved there was because I had a dog, and the kitchen had a door that led to the fenced back yard.
After living there several months, I had a problem. Apparently the mexican family living in the front of the house liked to do laundry and air dry it hanging on the fence, and they claimed my dog was grabbing the laundry, sometimes ripping it when it hung on the fence. And the guy threatened to take my dog away. I told him that if he'd put up a normal clothes line, the dog wouldn't be able to reach the clothes.
Well, right about that time, my mail stopped showing up. All the mail to the house (all four "apartments") went into one mail box. And when my mail consistently didn't show up, I thought the guy that was mad at my dog was taking the mail. I went to the post office and asked if there was any reason I wasn't getting mail, was told no. And for several months, the "no mail" problem continued.
During that time, I asked at the post office several times, and was told there was nothing they could do, that they didn't know what the problem was, etc. Of course, I told them I suspected that guy, but that I didn't know for sure.
So finally I got tired of it, and bought a big red envelope with a birthday card (mostly so that it would be easy to see and recognize from a distance). I went to the post office, made one last inquiry about not getting mail, and explained that I wanted to mail the red envelope, then watch the mail main deliver it, then sit and watch to see who took my mail. I figured that if I could say "I saw him take my mail", then that's a federal crime and I have actual evidence, not just "I suspect".
They told me it would be delivered the next day. So the next day, I took the day off work, I sat across the street on a neighbors porch reading a book and waiting for the mailman. When I saw the mailman coming down the street, he skipped right past my house. Didn't drop off anything. I went and asked him "Don't you have a red envelope that is supposed to be delivered there?" and he told me "We don't deliver to that house, there is a bad dog".
My dog was a small beagle. And my dog was mute, couldn't have barked or growled if he'd wanted to. And my dog was always either in the house, or fenced in the backyard.
The postman tried telling me that the dog at my house had barked at him and he was afraid to deliver. I don't know what dog he's talking about, but it couldn't have been my dog. Maybe some stray happened to be there when he came by sometime, I don't know.
I raised hell down at the post office, and they started delivering my mail again. That was 30 years ago, I'm still ...... at them. Not so much because they stopped delivering for a nonsense reason, or even because they didn't *tell* us that they were going to stop delivering, but because I went to the post office and *asked* then, multiple times, if they knew why I wasn't getting any mail, and they lied to me. They told me that they didn't know why, that there wasn't a problem.
But they knew why, and they had a big box with a ton of mail in it that because they had been setting it all aside. And when I'd go ask, they would go in the back, smoke a cigarette or drink a cup of coffee or something, and come out and tell me "We've no idea why you aren't getting your mail".
So don't give up on that buzz. They may stick it somewhere for months, and lie to you about it when you ask, and then suddenly deliver it.
And when they tell you "we looked", you should assume that means "What, are you crazy? We're government employees, we aren't going to look. Go away".