Naturally-Extracted-Tobacco - Grand Opening!!![closed]

[Bronze]

Any further disruptions by anyone in this thread will result in closure.

We are trying to keep this open for peaceful discourse on orders and concerns that people have with this supplier. If you all cannot be civil, we will have no choice but to close this thread. This is the last warning.

http://www.e-cigarette-forum.com/forum/ecf-forum-rules/51178-forum-rules.html

Thank you. Do not hesitate to close the thread if all it serves is to be a mouthpiece for the disgruntled. It serves no purpose.

 

[Chakris]

The circumstances that are behind the delays have been thoroughly covered many, many times... Anyone that isn't understanding of them and the situation are just simply being childish and selfish.

Before it all hit the fan, the service and ship times were what should be expected... once CarbonThief is able to get caught back up from the issues that caused all of this... they will again be just fine. If saying that makes me a shill... then so be it...

My last word on this - you wouldn't be alone there, Rdsok.

Instead of responding to everyone's little attack on me, I'll just make a statement. I've seen this before and have seen where it heads and it's never good. I'm trying to jar something out of this outfit and using this forum to do it because I can't get a response out of them. I've seen the sick excuse used a couple times in the past and it was always followed by a disaster. If you guys want, I can tell one of the incidents, but I won't here, except for the fact that they were both from well respected and "good guys" that everyone thought well of and they ended up screwing people from as far away as Australia... a buyer group that lost over $25,000.

Being sick and making a good story of it is a great way to get sympathy out of others while the rug is being pulled out from underneath.

From the website:

They have lab personnel. Why can't they run the show and ship stuff out while this guy is sick?
"Mixing of a ready-to-vape e-Liquid is performed by experienced laboratory personnel using sterile technique learned through years of working in molecular biology and biochemistry labs in an academic setting. Our e-Liquids are always mixed under a hood to prevent contamination from the environment."

"Who is the we? Why can't the we run the show while this guy is suddenly terribly sick?"
"We at Naturally-Extracted-Tobacco strive to bring you top-quality, fully-customizable Natural Tobacco (commonly referred to as NETs) e-Liquids to cater to both new vapers looking for a real tobacco feel and taste, as well as the experienced vaper looking for something more from their e-Liquids."

"When will this occur?"
Please contact us or post any questions via our email, the "Contact Us" link on the website, or on this thread at any time! Thank you, and we look forward to serving the vaping community!


I started with a friendly note to this company on their website. No response. I posted a note on this forum about has anyone heard from this company. Someone responded that the owner was sick but is getting product out. A week later I start posting complaints. I think it's fair to start yelling at this point. If other member don't like it I'm sorry but it's my right to do what I can to find out what happened to my hard earned money.

Point well taken. And trying not to divulge too much personal information, let's look at your comments in RED
1. I believe the lab personal is the owner, Clay. When he opened his doors for business, as I believe it's common knowledge to most old timers here, it was a small family enterprise, similar in a way to HHV.

2. "We" refers to the family. May I imply a single family unit, as in husband & wife. (Who btw, may still have had other jobs we have no knowledge of.) I personally have no knowledge of anyone else helping them.

3. Hopefully, as soon as he/they are able. Granted, some communication would be helpful - that is why many of us are concerned. We know Carbon from before he opened up for business and count him as a friend. That he hasn't replied after just getting out of the hospital is not a good omen. We would surely not want him to suffer a relapse - let alone loosing some outstanding NETs!

Your point would be well taken if I called anyone names. On the contrary, I've had names flung at me. Please quote to me where I violated forum rules and I'll correct it. Otherwise, I would request you to direct you warnings to those deserving of such.

May I refer you to Rdsok post above? No need to correct it, Mods have done that for you.

To clear the air. I apologize if I posted anything that offended others as it did get a little heated. I still stand by my viewpoint of the topic but not to others that were offended. Peace

Peace.

I have emailed the supplier (Clay) to address these legitimate customer service complaints and post here with updates as soon as possible

Pls keep posts civil so that we don't have to close the thread in the interim.

Realize it's a stressful situation for many..

Hopefully, we will hear from him shortly..

Yes, let's hope he's ok and responds soon. *Chak is putting on his chill.*

Me too!!!!

Ok, peace to you too.

Any further disruptions by anyone in this thread will result in closure.

We are trying to keep this open for peaceful discourse on orders and concerns that people have with this supplier. If you all cannot be civil, we will have no choice but to close this thread. This is the last warning.

http://www.e-cigarette-forum.com/forum/ecf-forum-rules/51178-forum-rules.html

Thank you. Do not hesitate to close the thread if all it serves is to be a mouthpiece for the disgruntled. It serves no purpose.

I couldn't agree more. Thank you, sonicdsl & you too Misty.

 

[tnt56]

Really? So let's get this right. You buy an item with the agreement that you'll get it no later than two weeks and after you make the order, you never hear from them again. No return of emails no communication of any kind just silence. You're ok with that? Would you be ok with that for six months? When I sell stuff on eBay, if I haven't printed the shipping label the same day I get the order, I failed. And if I don't have it in the shippers hands by no later than the next day, I email my customers and apologize for the delay. All I want from this guy is a communication. That's it! If you think I'm asking to much, let me know.

Basically yes. I didn't have a problem with it. But it seems you do.
Different strokes for different folks.



Sent from my iPhone using Tapatalk

 

[Big Juicy]

I will add that I am seriously worried about Clay. Dude could be DEAD. No foolin'. Those of us that knew him as a NETizen well before undertaking a small business know him as an honest, thoughtful, kind man. I am really worried about him well beyond any business or personal vaping needs. Something may be very wrong with him personally. Flat out, point blank, there is ZERO chance the guy is a crook and he is far from incompetent or inconsiderate, so there is just cause to be really worried if one cares about the sanctity of human life, let alone know him as man and friend. Man, I hope he is OK.

 

[sonicdsl]

Just curious...

This information is off the website. Has anyone tried calling?

If you have any inquiries, please do not hesitate to contact us:
via email at: net-sales @ naturally-extracted-tobacco . com,
or via phone at: 319-440-0875

Our mailing address is:
3715 Prince Drive SW
Cedar Rapids, IA 52404

 

[Big Juicy]

Voicemail is full (as of yesterday) and I haven't had a response to a personal email this week to an address that I communicated over with him a couple weeks ago when he was starting to get caught up.

Like I said, this is well beyond a business issue and I am really, really worried

 

[BentWookie]

It's kind of funny that I found NETCOM because I was frustrated w/ the current juice provider I have. The current provider's juice is highly inconsistent between batches and I got sick of rolling the dice every time I placed an order only to come across poor Clay in his predicament. God forbid you ever go into business making your own juice and end up having me as a customer as I seem to be bad luck for juice vendors.

I do have to admit that I am still frustrated w/ the lack of communication but of course all of this is understandable and forgiven if it is a result of health issues. But until we find out the actual cause of delay, which we may never find out, I am a little frustrated.

 

[Big Juicy]

DUDE MIGHT BE DEAD

This is my final comment in this thread until we have news of the HUMAN BEING that is the only thing here that matters.

 

[Jerms]

Hey Clay. Hope your doing ok and things get back on track for you soon. You made a solid showing at the second NETty Awards with the following trophies..

Best Single Varietal NET: 3rd place with Fire Cured Burley.

Best Fruit Tobacco NET: 3rd place with Uncle BJ's Blackberry Burley.

Best Cigar NET: tied 1st place with 3 Crown!

Best Cigarette NET: 1st place with Big Spirit!

Best Latakia or English blend: 3rd place with Balkan.

Congrats my friend!

 

[Bronze]

I tried to intimate it BJ...in a nice way. Some need to be hit in the head with a 2 x 4 I guess.

I've known Clay since he first got active on ECF...way before he started NETCOM. I know what his illness is. Let's just say it is very serious. As I have said, I'd rather be the guy who placed an order and haven't yet received it than to be Clay.

I have been worrying about Clay for a long time...even more lately. Yes, I have tried contacting Clay several times myself. Nothing. Get him in your prayers if you are of faith. He's a very fine man.

 

[FWon]

Refer to me as a "shill" if you must, but I am happily vaping my Balkan, Black Cav, and Bombay that I received after a long wait time myself. I echo the words of BigJuicy and confirm the integrity of Clay, and his products, and also wish him a speedy recovery. I will continue to place my orders with him as his juices are the BEST nets I have found.

Peace and good blessings to all.

 

[Bronze]

And let me clarify one more time. NETCOM IS Clay. Period. His ex-wife, Monica is his business partner. He has no chemists. No blenders. No HR people. Nothing. It's just Clay and Monica. Period. End of story. Monica was never ECF or website savvy to my knowledge. All public announcements were through Clay. I know Monica helps mix orders and probably does the books and other supportive details and it wouldn't surprise me if she is the one getting the orders in the mail...the few we have seen. Clay has two children.

So I will say it again...think before you disparage this man. Don't regret saying something you cannot take back.

 

[planes]

This is what the owner of NET.com himself wrote.



Directly from their website:
"Our main extractor and mixologist has a degree in Molecular Biology from Purdue University and over 5 years of experience working in a laboratory environment, and an additional 2 years managing a plant molecular biology/biochemistry laboratory in the academic setting."



From their post on NuVapor as their introduction as written by the owner Clay.

" Greetings from Naturally-Extracted-Tobacco, LLC

Hello to everyone at Nu-Vapor.com! I would like to send a big THANK YOU to Papa Hoyt, and everyone else behind the scenes at nu-vapor for allowing us to join the community as a registered supplier.

We at Naturally-Extracted-Tobacco strive to bring you top-quality, fully-customizable Natural Tobacco (commonly referred to as NETs) e-Liquids to cater to both new vapers looking for a real tobacco feel and taste, as well as the experienced vaper looking for something more from their e-Liquids.

We are NET enthusiasts, and currently offer some unique and wonderful tasting pipe, cigar, and cigarette tobacco extracts and e-Liquids. We also have a very smooth, slightly sweet chewing tobacco under our Miscellaneous e-Liquids category, and as you will see from a visit to our website, coming soon we will also be expanding our cigarette-style offerings, and adding shisha/hookah tobaccos. We have a rotating Seasonal Lineup, and single-leaf (tobacco varietal) extracts and e-Liquids and custom blends. We also offer a custom extraction service, where you name your all natural ingredient and/or tobacco, and we will extract it for you!

There is nothing artificial or lab-made about our product line, these are made by extracting REAL, fine tobaccos and other all-natural ingredients, and many, like us, find NETs to provide more satisfaction than the artificial"lab-made" tobaccos and e-Liquids that are so ubiquitous in the industry.

We want our e-Liquids to speak for themselves, but we also created a business model that we believe will lead the eJuice industry in customer service and appreciation, starting first and foremost with our REWARDS PROGRAM. For every $100 spent with us, you will receive a 30 mL e-Liquid of your choice! We also include free samples with qualifying orders (for details check the homepage of our website). Additionally, every order will include a raffle ticket, and two to three winners will be drawn monthly for a special prize from the "pool" of that months orders!

And let's talk customization: we also provide a full range of PG/VG options to include 100% VG for the majority of our liquids and extracts. You will also notice our nicotine strength options are quite diverse, in increments from 0 nicotine up to 24 mg. Extra Extract "flavor shots" are also offered for all liquids with the exception of our SAMPLER PACKS. For our "Hybridized tobaccos," tobaccos mixed with other, all-natural ingredients/flavorings, we also offer the option of extra flavor IN ADDITION to extra extract. And unique to our Company, for most of our extracts/e-Liquids, our customers can also select from two types of extractions, Heat Extracted and Cold Maceration. Please check our website (found by clicking the "?" next to the extraction type option on each product page) for details on the results one can expect from the two different methods of extraction.

We are excited to make Nu-Vapor our home, and we hope you stop by to browse our selection soon!

Please contact us or post any questions via our email, the "Contact Us" link on the website, or on this thread at any time! Thank you, and we look forward to serving the vaping community!

Sincerely,

Clay, aka CarbonThief
Naturally-Extracted-Tobacco, LLC "



Ship times as currently seen on their website.


"SHIPPING TIMES:
Due to inclement weather and a technical challenge with our computer, we are currently running at approximately 13 days between order and shipment.
We apologize for the delay, and will keep you updated as we work to decrease this time. Our goal is to return to our 3 to 5 day shipping time very soon but only temporarily as we strive to cut this timeframe to 2 to 3 days in the near future. Thank you for your patience and understanding."

 

[vjc0628]

I will add that I am seriously worried about Clay. Dude could be DEAD. No foolin'. Those of us that knew him as a NETizen well before undertaking a small business know him as an honest, thoughtful, kind man. I am really worried about him well beyond any business or personal vaping needs. Something may be very wrong with him personally. Flat out, point blank, there is ZERO chance the guy is a crook and he is far from incompetent or inconsiderate, so there is just cause to be really worried if one cares about the sanctity of human life, let alone know him as man and friend. Man, I hope he is OK.

Ok

My problem is I have been trying to contact via email and phone for 2 weeks
I get nothing but voicemail is full and no return email

I would think something may have happened and that is why
just based on so many who say he is a stand up guy

but just last week someone posted he got confirmation his order just went out
so there is activity

I have no problem having compassion
he is a one man show going through some things
I even said in my email to him I don't mind if you tell me the order is still going to yet be another month

I just want some kind of confirmation that something is going to happen sometime
that my order is not lost in space

I am in buis as a sole proprietor myself and completely understand things happen
I don't have a problem waiting
but the not returning emails or inquiries
that is not right, If I ever did that to my clients they would have my head

again I would understand if something happened but why is it then
some would get their order shipped last week

 

[planes]

Someone is doing something at the website because they updated their homepage from 8-10 days to 13 days.

Makes me wonder if they can do that and working with code, why can't they make a general update to their customers.
My other concern is if their computers crashed how are they updating their web code?

 

[Bronze]

How many times does it have to be said?

Planes, that molecular biologist that Clay refers to? That's him! Clay!

Let me put this scenario in your heads folks. Clay could be 100% incapacitated. His part time business partner has no idea how to get on ECF or his website or anything of the sort. She's not even running the business or has little interest in it other than maybe mixing some orders. She is a business partner by marriage.

Get the picture now?

If you don't want to risk your money then do not place an order with NETCOM until you know more. If you already placed an order, expect it to arrive 1 - 2 months if at all. Deal with it!

ow much simpler can it be?

 

[Bronze]

Time to close this thread. It's just a .....ing board.

 

[sonneraw]

Farewell beloved thread.

 

[Bronze]

I've asked Misty to put a temporary close on this thread until we can learn more. The conversation here is unproductive.

 

[Misty]

Thread closed.

I will post if hear from him - if not, supplier status will be removed deadline 2014-03-15