Hi,
I've had a big problem over the past few weeks but I've kept it quiet until now. I've had enough.
I ordered two Xhaler kits from Nhaler. I got them and one did not work. I called and we soon found it was missing a spring. Nhaler shipped that out to me and I began using the other Xhaler.
I only used it for a few hours. Decided very quickly that I didn't like it. I have two reasons for this. I sent Nhaler a message that I would be returning the units as soon as the spring for the first unit arrived. When it did i packaged everything up and shipped them back. Checked the tracking number after a week and learned that the USPS had tried delivering the package twice. No one signed for it. Now it's sitting at the post office and will be shipped back to me.
During this time i tried contacting Nhaler. Which I finally did manage to do one evening. First I was pressured to give them my reasons for wanting a refund. Then I was told they don't give refunds. Let's read the terms and conditions, "Return section"
This is not easy without saying names. I'm gonna guess, hope, and pray those of you know who I'm talking about. I mention this because I find it funny that when things are going "Nhaler's" way everything is right with the world. The moment something goes wrong a steam roller comes through and tries to roll right over you. Unfortunantly I don't go down easily.
That right there is what angers me the most. I understand problems happen. Sometimes problems occur and need to be fixed. That's reality. I have a different pv that had to go back to the vendor twice for a problem. Not a big deal. It happens. While those times are always around occasionally a product does not work to your expectations. There is no way to fix that product. It has to be returned. That is also reality.
Dea
I've had a big problem over the past few weeks but I've kept it quiet until now. I've had enough.
I ordered two Xhaler kits from Nhaler. I got them and one did not work. I called and we soon found it was missing a spring. Nhaler shipped that out to me and I began using the other Xhaler.
I only used it for a few hours. Decided very quickly that I didn't like it. I have two reasons for this. I sent Nhaler a message that I would be returning the units as soon as the spring for the first unit arrived. When it did i packaged everything up and shipped them back. Checked the tracking number after a week and learned that the USPS had tried delivering the package twice. No one signed for it. Now it's sitting at the post office and will be shipped back to me.
During this time i tried contacting Nhaler. Which I finally did manage to do one evening. First I was pressured to give them my reasons for wanting a refund. Then I was told they don't give refunds. Let's read the terms and conditions, "Return section"
- Return Policy
- Customer Satisfaction is of utmost importance at NHaler.com. If you are dissatisfied with merchandise purchased through NHaler.com for any reason, you may return the item within 30 days from the date it was shipped to you. For sanitary reasons, and the overall safety of our Customers, we cannot accept returns of cartridges. Therefore, our Returns Policy EXCLUDES any and all cartridges. At your option, you may receive a full refund, excluding shipping cost, or a replacement item if available. The process is very simple and straightforward: 1. Repackage the item including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. 3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out. 4. Ship the item (at your expense and your choice of carrier) to the address with which you were provided on the original Packing List that was sent with your item. 5. If you are to receive a refund, it will be issued by NHaler.com when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items.
This is not easy without saying names. I'm gonna guess, hope, and pray those of you know who I'm talking about. I mention this because I find it funny that when things are going "Nhaler's" way everything is right with the world. The moment something goes wrong a steam roller comes through and tries to roll right over you. Unfortunantly I don't go down easily.
That right there is what angers me the most. I understand problems happen. Sometimes problems occur and need to be fixed. That's reality. I have a different pv that had to go back to the vendor twice for a problem. Not a big deal. It happens. While those times are always around occasionally a product does not work to your expectations. There is no way to fix that product. It has to be returned. That is also reality.
Dea
