Nhaler, extremely bad service
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The return policy as i guess or a misunderstood as i said at the beginningWow, you guys added almost an entire page of post in the time it took me to write mineIs the issue here 5v or is it return policy?
YouTube - Xhaler update
ok, theres no measurement but this guy is clearly telling the truth about his experience, he spends the first 4 minutes complaining about blowing attys. at about 5:00 he clearly shows using it at 5v and then at 6v. once again, no voltage measurements...
ok, theres no measurement but this guy is clearly telling the truth about his experience, he spends the first 4 minutes complaining about blowing attys. at about 5:00 he clearly shows using it at 5v and then at 6v. once again, no voltage measurements...
Wow, you guys added almost an entire page of post in the time it took me to write mine
Both but the OP problem was customer service.. and a return policy but i bet you knew that
The 5V thing is another thread going around with a video..8-o
OP stated that they contacted Nhaler, not Drew. If i have a problem with a company, and i am not happy, i take it too the higher ups. and i keep working my way up till i am satisifed. working in customer service, i have learned that people drop the ball and sometimes the customer has to make their voice hear before anyone notices. It really sucks that the OP isn't being heard. I would post about it too!!!! but i would make sure to address the company everyway possible.
Hmmm! I've been considering buying the Xhaler as a first purchase from Nhaler so this thread has been informative. I also agree with Thyestean's analysis of the situation. That being said...if you purchased your product with a credit card there are protections in place to remedy this problem and get your money back. I suggest contacting Nhaler one last time and to discuss the problem and notify the customer service rep of your intent to involve the credit card company. Please let us know how this turns out! Good luck!
Communications in writing are very powerful in pleading one's case! Email is great!
Communications in writing are very powerful in pleading one's case! Email is great!
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thanks for the video ang. I have seen it before. Like someone said earlier unless there is a meter it is subjective only to the user and not proof.
I have used 3.7 5 and 6 volt enough to tell the difference because I have vaped enough at these different voltages, but I can only speak for myself.
I could not expect others to take my word for it.
Anyways, there are a couple of threads started about this device not producing 5 volts and I had wanted to order one, but cant since no proof is supplied as to whether it will do 5v.
I already have several HV devices and dont want another 6 or 7 volt device. I like 5v.
I hope Dea just gets her refund, I dont think she stated why she wanted to send it back to begin with.
I have used 3.7 5 and 6 volt enough to tell the difference because I have vaped enough at these different voltages, but I can only speak for myself.
I could not expect others to take my word for it.
Anyways, there are a couple of threads started about this device not producing 5 volts and I had wanted to order one, but cant since no proof is supplied as to whether it will do 5v.
I already have several HV devices and dont want another 6 or 7 volt device. I like 5v.
I hope Dea just gets her refund, I dont think she stated why she wanted to send it back to begin with.
SNM, I guess I was just saying, if the real issue to the OP is getting their money back (regardless of why they want to return the product) then a simple return policy thread could be started in Nhaler's forum. It is baiting him a little bit to invite him to step into a thread where the 5v issue is being discussed so feverishly. He has had opportunity to respond to that issue in the way that he wants to do so. Right or wrong it is his decision to make. Give him the opportunity to address the refund policy on his own turf.
She sent it back and delivery was attempted 2x. Seems someone would accept a parcel.
Hmmm! I've been considering buying the Xhaler as a first purchase from Nhaler so this thread has been informative. I also agree with Thyestean's analysis of the situation. That being said...if you purchased your product with a credit card there are protections in place to remedy this problem and get your money back. I suggest contacting Nhaler one last time and to discuss the problem and notify the customer service rep of your intent to involve the credit card company. Please let us know how this turns out! Good luck!
this is excellent advice, both debit and credit cards have protection on them to protect their customers. there are grievences you can file if you are unhappy. i hear about them all day at work lol people tell me all day how they can get back at my company! lol
Hondo, please don't use heresy
angjen0816 it's not here say i was with him when he tried to resolve the problem.
Have you any experience with trying to return a faulty item with them ?
angjen0816 it's not here say i was with him when he tried to resolve the problem.
Have you any experience with trying to return a faulty item with them ?
no, i have never had faulty equipment with them. i had one order where they ran out of stock on an item. they called me to tell me and asked what i wanted instead and they upgraded my second choice from a sampler to a 30 for the inconvenience.
I agree that the service I have gotten also is very good and above the usual and hope that this can all get worked out.
Hey, Angjen, Firstly i appreciate your support of the company. My issue is that somepeople cant afford to buy multiple devices. I'm one of those people. So for me, ONE bad review makes a really big impact on me. I wouldn't put my funds in a situation where, no matter how small the chance, i might get stuck with something i dont like and a person not willing to refund me. I'm not saying the company is all bad, or that they may not be worth taking the chance on. I'm sure they are, for SOME people. but not for me in my current situation.
That said, The OP deffinately commented that they on more then one ocassion contacted the company.
If i were the OP, i would certainly not post a thread in a place when the company has made a habit of deleting negative or potentially negative threads in their area. I think it was the right thing to do in coming here and posting here. I think that the OP could surely respond here.
Some one mentioned that they deleted the 5v discussion in their thread. From there, it was me who brought up that the fact they did that rather then providing proof indicates the company is dishonest. I'm not saying it MEANS FOR SURE that they are dishonest, but i think all could concede that by simply deleting the thread, sweeping it under the rug, and never providing proof or addressing the concern but still claiming that it produces 5v INDICATES that there may be some honesty and trust issues concerned with the nHaler company.
Frankly, i dont care why the OP wanted to get a refund, the fact that they are refusing to give her a refund and wouldnt even sign for the package ultimately causing for her to have to pay double to ship the unwanted product back to the company (childish, in my opinion) after having a policy on their website they told her they had changed (but never changed on the website) then on top of it that they deleted posts regarding the 5v issue and refused to comment or provide proof (but once more, keep claiming that the device reaches 5v) indicates the company is not totally honest in my opinion.
Hopefully, this will be resolved. should it be resolved in a satisfactory manner i may reconsider my willingness to suggest others use or use myself this company, but given the current information i wouldnt choose to put my meager funds at risk on a product that isnt even proven to work as billed and marketed, with a company who is refusing to follow an agreement made upon purchase in the arena of refund.
I'm not saying they are a bad company or bad people. I dont know them, i have ZERO personal experience with them, in fact i think i've only gone to their site one time, never emailed them and have never had any contact with anyone connected to their business. as i said previously, i may very well be truly ignorant in this situation and should i learn information that informs be where i am ignorant i would surely change my POV. I'm really open minded that way, no point screaming your right when your clearly not right ! lol. No shame in ignorance, only in the choice to remain ignorant. etc etc etc.
For me, i just hope this situation gets addressed in a useful and valid manner. If i bought an item that didnt perform as i wanted, i would ask for a refund. I'm a chef, if i go to a restaurant that claims to have good food and i cant stand it, i ask for a refund or a different dish. Its basic business. A good restaurant will always make its customer happy, same with any other sort of product run business. The unwillingness to do so shows me they are not to be trusted at this stage, for me personally.
I hope that ... made some sense lol. I'm sorta tired.
i DO look forward to hearing from NHaler, i think now that so many people are involved in a thread that is not able to be deleted maybe they will respond to ALL addressed issues. :shrugs:
Be well,
Nikki
That said, The OP deffinately commented that they on more then one ocassion contacted the company.
If i were the OP, i would certainly not post a thread in a place when the company has made a habit of deleting negative or potentially negative threads in their area. I think it was the right thing to do in coming here and posting here. I think that the OP could surely respond here.
Some one mentioned that they deleted the 5v discussion in their thread. From there, it was me who brought up that the fact they did that rather then providing proof indicates the company is dishonest. I'm not saying it MEANS FOR SURE that they are dishonest, but i think all could concede that by simply deleting the thread, sweeping it under the rug, and never providing proof or addressing the concern but still claiming that it produces 5v INDICATES that there may be some honesty and trust issues concerned with the nHaler company.
Frankly, i dont care why the OP wanted to get a refund, the fact that they are refusing to give her a refund and wouldnt even sign for the package ultimately causing for her to have to pay double to ship the unwanted product back to the company (childish, in my opinion) after having a policy on their website they told her they had changed (but never changed on the website) then on top of it that they deleted posts regarding the 5v issue and refused to comment or provide proof (but once more, keep claiming that the device reaches 5v) indicates the company is not totally honest in my opinion.
Hopefully, this will be resolved. should it be resolved in a satisfactory manner i may reconsider my willingness to suggest others use or use myself this company, but given the current information i wouldnt choose to put my meager funds at risk on a product that isnt even proven to work as billed and marketed, with a company who is refusing to follow an agreement made upon purchase in the arena of refund.
I'm not saying they are a bad company or bad people. I dont know them, i have ZERO personal experience with them, in fact i think i've only gone to their site one time, never emailed them and have never had any contact with anyone connected to their business. as i said previously, i may very well be truly ignorant in this situation and should i learn information that informs be where i am ignorant i would surely change my POV. I'm really open minded that way, no point screaming your right when your clearly not right ! lol. No shame in ignorance, only in the choice to remain ignorant. etc etc etc.
For me, i just hope this situation gets addressed in a useful and valid manner. If i bought an item that didnt perform as i wanted, i would ask for a refund. I'm a chef, if i go to a restaurant that claims to have good food and i cant stand it, i ask for a refund or a different dish. Its basic business. A good restaurant will always make its customer happy, same with any other sort of product run business. The unwillingness to do so shows me they are not to be trusted at this stage, for me personally.
I hope that ... made some sense lol. I'm sorta tired.
i DO look forward to hearing from NHaler, i think now that so many people are involved in a thread that is not able to be deleted maybe they will respond to ALL addressed issues. :shrugs:
Be well,
Nikki
Hey, Angjen, Firstly i appreciate your support of the company. My issue is that somepeople cant afford to buy multiple devices. I'm one of those people. So for me, ONE bad review makes a really big impact on me. I wouldn't put my funds in a situation where, no matter how small the chance, i might get stuck with something i dont like and a person not willing to refund me. I'm not saying the company is all bad, or that they may not be worth taking the chance on. I'm sure they are, for SOME people. but not for me in my current situation.
ME too!! I understand that! I have had my own reserves about getting any mod period for that purpose alone! not having one to try out and order blind SUCKS!
That said, The OP deffinately commented that they on more then one ocassion contacted the company.
My point was the OP should contact Drew, as he is the owner of the company and always welcomes people to contact him. Its just horrible that its gotten to the point where OP would have too
If i were the OP, i would certainly not post a thread in a place when the company has made a habit of deleting negative or potentially negative threads in their area. I think it was the right thing to do in coming here and posting here. I think that the OP could surely respond here.
I spend alot of time in the Nhaler forum, this is the first I have ever heard of that. I have heard of other companies doing this and infact have stated to the company thats the exact reason I won't use them but this company has thread after thread of the same problem. and its not Nhaler
Some one mentioned that they deleted the 5v discussion in their thread. From there, it was me who brought up that the fact they did that rather then providing proof indicates the company is dishonest. I'm not saying it MEANS FOR SURE that they are dishonest, but i think all could concede that by simply deleting the thread, sweeping it under the rug, and never providing proof or addressing the concern but still claiming that it produces 5v INDICATES that there may be some honesty and trust issues concerned with the nHaler company.
No clue on that one...at all
Frankly, i dont care why the OP wanted to get a refund, the fact that they are refusing to give her a refund and wouldnt even sign for the package ultimately causing for her to have to pay double to ship the unwanted product back to the company (childish, in my opinion) after having a policy on their website they told her they had changed (but never changed on the website) then on top of it that they deleted posts regarding the 5v issue and refused to comment or provide proof (but once more, keep claiming that the device reaches 5v) indicates the company is not totally honest in my opinion.
Now this I agree on completely with you! That is horrible service, but I would like to know what Drew has to say about it.
Hopefully, this will be resolved. should it be resolved in a satisfactory manner i may reconsider my willingness to suggest others use or use myself this company, but given the current information i wouldnt choose to put my meager funds at risk on a product that isnt even proven to work as billed and marketed, with a company who is refusing to follow an agreement made upon purchase in the arena of refund.
Please keep in mind, no one is perfect. everyone makes mistakes. eariler this week a member of this forum was upset because she felt she got the wrong stuff with a kit. the supplier posted a link showing they sent the right stuff, turned out she had ordered from a cached page. the kit HAD been available that way at one time, very recent to the event, so the company sent it out to her the way she saw it and everyone was happy. mistakes happen.
I'm not saying they are a bad company or bad people. I dont know them, i have ZERO personal experience with them, in fact i think i've only gone to their site one time, never emailed them and have never had any contact with anyone connected to their business. as i said previously, i may very well be truly ignorant in this situation and should i learn information that informs be where i am ignorant i would surely change my POV. I'm really open minded that way, no point screaming your right when your clearly not right ! lol. No shame in ignorance, only in the choice to remain ignorant. etc etc etc.
For me, i just hope this situation gets addressed in a useful and valid manner. If i bought an item that didnt perform as i wanted, i would ask for a refund. I'm a chef, if i go to a restaurant that claims to have good food and i cant stand it, i ask for a refund or a different dish. Its basic business. A good restaurant will always make its customer happy, same with any other sort of product run business. The unwillingness to do so shows me they are not to be trusted at this stage, for me personally.
I hope that ... made some sense lol. I'm sorta tired.
i DO look forward to hearing from NHaler, i think now that so many people are involved in a thread that is not able to be deleted maybe they will respond to ALL addressed issues. :shrugs:
Be well,
Nikki
I am with you 100% there
I do have personal experience with Drew from Nhaler. I did purchase the Xhaler. I cannot to this day get it to do 5V. I do like the device though as I am a BE112 6V person. I asked Drew about that and all I got was called a creep and to chuck off, among other choice words.
I would provide a link to that conversation, but cannot as it was on the other forum that is not tolerated here. On the plus side though they do not delete any posts over there, you have to live with what you say.
I would provide a link to that conversation, but cannot as it was on the other forum that is not tolerated here. On the plus side though they do not delete any posts over there, you have to live with what you say.
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