Never heard of it. Can you give me the gist of what happened?
I had done Many Orders with Heartland Vapes for Nicotine Base and Flavorings. And Misc stuff. Right before the Big 2016 Crunch, I decided to pick up another Liter of Nicotine Base as well as some VG I was running Low on.
The Order went thru as always. Nothing out of the ordinary. But after a week, I Didn't get a Shipping notice.
So I e-Mailed them to find out what was going on. No Reply for 2 Days.
So I e-Mailed them again. No Reply again.
So I called them. And they told me that they had a New Policy for Age Verification.
The CSR said she was Sorry, but the Age Verification software couldn't verify that I was 18.
I asked if she could see the CC (American Express) info that I had on file with Heartland Vapes? She said she could. And then I asked if she could see the Last 4 orders I had done for Nicotine Base, and how they were All done with the Same Credit Card? She said she saw that also.
Then I asked if she could she how long I had been a AE Card Holder? The was this Huge Pause and she said in a somewhat Meek voice... 27 Years.
She then said she was Sorry again, but the Software wouldn't let her complete the Order unless I sent a Copy of my Drivers License. I said I wasn't comfortable giving someone a Copy of my DL, so just Cancel the Order. Because I didn't really care about the Nicotine base, but I really needed the VG.
She said the Entire order didn't need to be Cancelled, and that I could just Cancel the Nicotine Base, and she would ship the VG (and the few other misc items) today. I said that would be Fine. Just send me a confirmation of the order change.
Needless to say, I never got a Confirmation of the change to the order. Or a reply to the Next e-Mail I sent. So I was back on the Phone to a Not very nice CSR who told me that all she was doing all day was answering Calls from Ticked Off people because their Age Couldn't be Verified by their software. And she Didn't know why my VG hadn't shipped?
I told here that was just terrible. So Cancel my ENTIRE Order and have a Great Day.
And that was the Last Time I ordered anything from Heartland Vapes.