Sorry to see that. Assuming you don't have juice/liquid inside your mod what you have described and shown via your pic is a defective board. Evolv can handle the "make good" /RMA for all the vendors and IMHO that would be my own choice to get a rev 3 board (the latest). They have dedicated tecks who handle this issue.
See: Evolv LLC - Contact
And the pdf: http://evolvapor.com/RMA/DNA 40 RMA form.pdf
HTH
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I didn't realize Evolv was doing repair work for the other resellers.
I already have a RMA in with Vaporshark, they emailed me a prepaid 1-Day Priority label and said they will exchange it with a new device. If I have problems with the second one I will send it directly to Evolv.

