Packaging - that big a deal?

[gashin]

Today I got a hate email from a customer because I sent his 801 set in a ziplock bag. He called me unprofessional and said he wouldn't recommend me to anyone EVEN though he liked the product. Is packaging a big deal or would you rather have lower prices (and in my case free shipping)?

Thanks,
Kevin

Ecigmall - Your #1 Source for Electronic Cigarettes

 

[ZambucaLu]

I don't care....as long as it works and wasn't damaged. Hell, the first package I got from bestecig was wrapped in about 20 layers of bubble wrap and tape....that's it...no box. I was so anxious to open it, I asked the postal clerk for some scissors....lol

At first I was a little surprised by the packaging but hey....everything worked....so it didn't bother me at all. And then I just got used to it

Lu

 

[nicowolf]

If you assure me that it is new and you tell me the packaging increases shipping costs, I will take mine in a ziplock baggy. All that cardboard means nothing to me.

 

[Cellmeister]

Kevin, I am Still Waiting For My order, Did you ship it this week?

Thanks

 

[Elle]

just my pure .02 - while packaging isn't why i buy any product, personally i feel it adds to the overall affect and is definitely a plus.

why do most people go for name brands over generic given the choice- you know?

price is a big deal to me also, and i don't mind a little rough exterior to get a lower bottom line. however i think a plastic bag is a little tooo rough. in that case i think i would pay MORE to have a more professionally assembled product. it adds to my confidence in my purchase.

maybe i'm being silly and brainwashed; but delivered in a plastic bag would make me wonder how they were being previously contained, and under what conditions.

if a supplier sent a product to me like that, i'd immediately return it- i wouldn't even put it in my mouth. i would be put off.

 

[georgini]

ziplock seems a little on the edge of not good, how about bubble wrap?

 

[nicowolf]

Bubble wrap is better???

 

[riddle80]

Funny how just the fact that it's a ziplock can make such a difference. People associate ziplocks with home use. I agree that bubble wrap is more "commercial" and you'd probably never hear a peep. We're just conditioned to see certain things. It's a matter of psychology, not money!

 

[Vince1]

Kevin, It doesn't matter to me. You offer good products and service and that's what matters. Vinson
Also, Thanks for the E-mail reply. Good communication is very professional.

 

[ZambucaLu]

Bubble wrap is better???

LOL....have you ever seen Beci's? The next time I went to the PO, I brought my own scissors....because you're not getting into that thing without some kind of tool...LOL

Lu

 

[Cellmeister]

OK, Retail Packaging vs Bulk is a Money Saver If your Not Reselling It & You Don't Need or Want A Retail Box / Retail Packaging.

If You Do Ship Bulk (plastic bag with bubble wrap, etc) You Must Provide The Buyer With Any & All Instructions, Manuals, etc with the order.

Further & Very Important is the Seller Must Package The Product So It Does Not Get Damaged By The Shipper. ie, Bubble, Wrap, Foam, Packing Peanuts, etc. Shipping Damage is a Daily Issue with All Carriers. And if it was Damaged & Not Packed Right, insurance Will Not Cover Damages for The Shipper , Seller or Buyer.

Keep Vapin!

 

[Cellmeister]

Lu,

Yes, Beci Ships His Stuff Like a Giant Bubble Wrap Football!

Almost Guaranteed Minimum Damage & No juice Leakage! LOL!!!!

But he is smart, cuz shippers just throw everything around and damage claims are very high & expensive.

Keep Vapin"

 

[xMarlboroMan]

$10 for an atomizer, with free shipping? You can send mine in a Cracker Jack box for all I care. In fact, I just bought one Just make sure it doesn't rattle around and I'm good.

 

[Apatel]

I've purchased from Kevin, and his price is unbeatable. Check out the warranty. Who is going to give you a 901 for $50 shipped with a 7 MONTH WARRANTY?!!

 

[taz3cat]

I don't care how they package it as long as it works when I get it. when you open bestecigs you best have a knife or sizzors. They make sure their stuff don't get damages in transit.

I have got packages from everyone of the carriers that look like thay have been run over by a truck at different times and from differnt companys. I had one order for hot tub stuff that Fedx had to send back and pay to replace all the stuff.

 

[Lithium1330]

Lu,

Yes, Beci Ships His Stuff Like a Giant Bubble Wrap Football!

Almost Guaranteed Minimum Damage & No Juice Leakage! LOL!!!!

But he is smart, cuz shippers just throw everything around and damage claims are very high & expensive.

Keep Vapin"

If you were a customs officer and you look a package so hard to open, what would be your thoughts?

Mine would be: "Ohhhh come on!! I'm not going to open that thing"

 

[ZambucaLu]

If you were a customs officer and you look a package so hard to open, what would be your thoughts?

Mine would be: "Ohhhh come on!! I'm not going to open that thing"

Especially if it's not something they might want to keep!

Lu

 

[Lithium1330]

So, maybe that is the right way to pass trough customs, make the package very difficult to open and also really ugly so no custom officer will want to open it or keep it

 

[ZambucaLu]

Yeh, they're probably afraid of what's in there...LOL

And just the thought of repackaging it is probably enough to stop them. Too much work!

Lu

 

[riddle80]

So, maybe that is the right way to pass trough customs, make the package very difficult to open and also really ugly so no custom officer will want to open it or keep it

Good idea Lith! I think you're on to something..lmao .