Those 10-15 orders a week are just the ELAs, there are countless other items going out in between. Thing is, that the parts are done, but David puts each one together and then makes sure all the parts are perfectly constructed and fit perfectly. If a piece is not right, then he gets another part etc. He makes sure its more than just functioning. SOmetimes it takes an hour to assemble your ELA, sometimes more.
He also takes the time to do other needed things im sure and to answer all orders etc. Im not making excuses, it is a long time to wait, but when you get it and its not full of burrs or misshapen or rough, you will appreciate the time he takes.
I recently waited a long time to get some parts from over seas, waited a long time and when it got to me it was in really bad condtion, it looked as if it was a used and returned item. It was even dented on the 510 connection and it would not assemble properly with its other parts.
No problem, things slip though the cracks, but then after waiting another 10 days for the replacement part, I get it and it too was bad, actually even worse. The vendor gets these parts from the manufacturer and I guess they didnt QC them very well. This is a brand that prides itself on being the best of the best of the best, but......... And they are not cheap either. I now have 2 bad parts and who knows if they even have another piece in stock or if I will have to wait till next preorders.
So to make a long story short, at least there is one person that makes sure things like this dont happen, plus its here in the US and you dont have to deal with overseas shipping and customs etc, or when they can find the time to manufacture the piece again.
This story of woe, doesnt make the wait any easier, Im sure. but It really sucks and I can bet you a buck , this type of story wont happen to you. I dont know for sure, but I dont think anyone that has gotten their ELA has had a "lemon" yet? If they have they arent telling.